Service Administrator

Wajax Corporation; Dartmouth; On-site; CAD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive health & dental benefits

Learning and development

Product training through manufacturers

Employee discounts

Job summary

Wajax Corporation is seeking a role focused on developing and administering service repair quotes for branch customers. You will research parts, estimate labour, and respond to inquiries to ensure timely and courteous service across the organization.

Ideal candidates bring a college diploma and at least two years in service or parts operations, with proficiency in Microsoft Office and familiarity with heavy equipment or truck/coach sectors as an asset.

Qualifications

• 2 years related experience in service, parts, supply chain or product support operations.
• Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset.
• Proficiency with Microsoft Office suite including Outlook, Excel, Word and PowerPoint.

Responsibilities

• Develop and administer resources and structure to deploy service repair quotes to branch customers.
• Research parts and estimate labour required to generate service repair quotes.
• Respond to customers via phone or electronic channels in a timely and courteous manner; provide strong service.
• Follow up with customers and answer technical questions.
• Develop rollout plan for subsequent service branches; collaborate with technical team.

Skills

Microsoft Office

Outlook

Excel

Word

PowerPoint

Customer service

Communication

Education

College diploma / Post secondary Education

Tools

Parts lookup process

Business system

Job description

Accountable/responsible for the development and administration of service repairs quotes to Service customers. Field and respond to customer inquiries.

The Role

• Develop and Administer resources and structure to deploy quick and effective Service Repair Quotes to branch customers. May need to research parts and estimate labour required to generate service repair quotes.
• Development of tools and database, not limited to:
• Business System Quote standards
• Parts look-up process
• Respond to customers via telephone, or electronically in a timely and courteous manner; delivers strong internal and external service
• Follow up with the customer and answer technical questions
• Develop rollout plan for subsequent service branches
• Work in collaboration with the technical team

The Candidate

• Education: College diploma / Post secondary Education
• Work Experience: 2 years related experience in service, parts, supply chain or product support operations
• Knowledge: Basic knowledge of heavy equipment and/or truck & coach industry sectors is an asset
• Proficiency: Microsoft Office, including Outlook, Excel, Word and PowerPoint

The Company

Since 1858, Wajax has been a leading industrial products and solutions provider continually innovating to serve Canadian industry coast-to-coast.We work in an extensive range of industries and core sectors of the Canadian economy including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas – to name a few.Everything we do is powered by people passionate about making a difference and who are dedicated to driving Canadian industry forward.People who provide the experience and expertise that support the industries that build our cities, power our businesses, put a roof over our heads and food on our tables.

Wajax offers a total compensation package that includes competitive pay, comprehensive benefits, learning and development, as well as some unique additional “perks.”

Highlights include:

• Competitive health and dental benefits with no waiting period for eligibility (100% employer paid premiums), plus health spending account.
• Wajax led e-learning, and product training through industry leading manufacturers.
• Exclusive discounts with a variety of manufacturers and service providers such as Ford, GM, Chrysler, Dell, TELUS, a group mortgage, home & auto insurance program, pet insurance, footwear & workwear, fitness membership, perkopolis, and more.
• Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
• Company matched pension plan
• Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team that is dedicated to innovation and teamwork. We are committed to employing a workforce that is representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.