Service Admin

Dilawri Group; Calgary; On-site; CAD 42,000 - 54,000; Full time

Job summary

Calgary BMW, part of the Dilawri Group, is seeking a Service Administrator to join the team. This role provides exposure to multiple dealership service departments and hands-on experience with customer engagement and daily service operations.

You will review repair orders, coordinate with the service team, and help ensure smooth customer experiences from intake to payment. Growth-minded professionals who value teamwork will thrive here.

Qualifications

• Commitment to world-class customer service.
• Strong communication and interpersonal skills.
• Ability to work collaboratively in a dealership environment.

Responsibilities

• Review repair orders with customers and explain charges.
• Coordinate with the service manager to complete work orders.
• Arrange for customer vehicle drop-off and return of keys.
• Coordinate customer transportation for pickups/drop-offs as needed.
• Obtain customer signatures and collect payments.
• Confirm daily service appointments and note warranties/ recalls.

Skills

Customer service

Communication

Teamwork

Job description

Calgary BMW is actively searching for aService Administratorto join the team at Dilawri Group!

ABOUT US

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a "promote from within culture", formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence – To be the best, all the time.
• Integrity – We are professional, ethical, honest and accountable.
• Teamwork – We promote and environment of collaboration and respect.
• Customer Focused – We ensure every customer is satisfied.
• Willingness to Grow – We continuously innovate and improve.
• Make a Difference – We support the communities we serve.

ABOUT THE ROLE

The Service Administrator position is a f antastic starting opportunity within the automotive industry as it presents you with exposure a variety of departments in the dealership. In addition, you will be provided with exposure to inventory and customer engagement.

• Responsible for providing exceptional customer service by reviewing repair orders including all work performed and corresponding charges with each customer. In addition, answering questions or concerns that the customer may have.
• Coordinating with the service manager on completion of customer work orders
• Arrange for the customer's vehicle to be brought around and return the key to the customer.
• Responsible for coordinating transportation for customers to ensure a smooth pick up and drop off process.
• Responsible for obtaining the customer's signature and collection of payment.
• Responsible for ensuring daily confirmation of service appointments. Ensure all warranties and recalls are noted and parts are tagged and ordered to ensure an exceptional customer experience.
• Prepare the daily cash sheet including review of all completed invoices and record of the method of payment. Print batch totals from the Moneris machines and ensure all totals balance.
• Assist the warranty administrator in reviewing and submitting warranty claims to ensure they meet the minimum standards.
• Ensures repair orders are filed accurately and in a timely manner.
• Ensure extended warranties are input in dealership software including warranty details, expiry date and expiry mileage.

ABOUT YOU

• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Give us the right attitude, we'll give you the rest!