Service Admin

Dilawri Group of Companies; Calgary; On-site; CAD 36,000 - 52,000; Full time

Benefits offered by this job

Employee incentives

Training opportunities

Benefits

Job summary

Calgary BMW, part of the Dilawri Group of Companies, is seeking a Service Administrator to join our dealership team. This role offers exposure to multiple service operations and a pathway to grow within automotive customer service.

You will review repair orders, coordinate with the service manager, arrange vehicle pickup, process payments and warranties, and ensure a smooth customer experience from intake to checkout. On-site collaboration with technicians and parts staff is essential.

Qualifications

• Commitment to world-class customer service and building relationships.
• Growth mindset and willingness to develop skills.
• Collaborative and respectful team player.

Responsibilities

• Review repair orders and discuss charges with customers.
• Coordinate with service manager on completion of work orders.
• Arrange for the customer’s vehicle to be brought around and return the key.
• Coordinate transportation for customers for pickup/drop-off.
• Obtain customer signatures and collect payment.
• Confirm daily service appointments and note warranties/recalls.
• Prepare daily cash sheet and balance, print batch totals.
• Assist warranty claims to meet minimum standards.
• File repair orders accurately and timely.
• Enter extended warranty details in dealership software.

Skills

Customer service

Communication

Teamwork

Attention to detail

Tools

Moneris

Dealership software

Job description

REV UP YOUR CAREER with Dilawri Group!

Calgary BMW is actively searching for a Service Administrator to join the team at Dilawri Group!

About Us

Dilawri Group of Companies is a Canadian company that represents 76 dealerships nationally with 8 dealerships plus the Dilawri Collision Centre in Calgary! Dilawri Group offers a performance driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We strive to provide our employees with not just another job but a career. We offer a “promote from within culture”, formal training opportunities, competitive pay plans, benefits and perks including employee incentives on vehicle purchases, parts and service.

Dilawri Group of Companies and its employees are guided every day by a set of values that serve as the foundation for how we operate.

• Passion for Excellence – To be the best, all the time.
• Integrity – We are professional, ethical, honest and accountable.
• Teamwork – We promote and environment of collaboration and respect.
• Customer Focused – We ensure every customer is satisfied.
• Willingness to Grow – We continuously innovate and improve.
• Make a Difference – We support the communities we serve.

About The Role

The Service Administrator position is a fantastic starting opportunity within the automotive industry as it presents you with exposure a variety of departments in the dealership. In addition, you will be provided with exposure to inventory and customer engagement.

• Responsible for providing exceptional customer service by reviewing repair orders including all work performed and corresponding charges with each customer. In addition, answering questions or concerns that the customer may have.
• Coordinating with the service manager on completion of customer work orders
• Arrange for the customer’s vehicle to be brought around and return the key to the customer.
• Responsible for coordinating transportation for customers to ensure a smooth pick up and drop off process.
• Responsible for obtaining the customer’s signature and collection of payment.
• Responsible for ensuring daily confirmation of service appointments. Ensure all warranties and recalls are noted and parts are tagged and ordered to ensure an exceptional customer experience.
• Prepare the daily cash sheet including review of all completed invoices and record of the method of payment. Print batch totals from the Moneris machines and ensure all totals balance.
• Assist the warranty administrator in reviewing and submitting warranty claims to ensure they meet the minimum standards.
• Ensures repair orders are filed accurately and in a timely manner.
• Ensure extended warranties are input in dealership software including warranty details, expiry date and expiry mileage.

About You

• You are committed to offering world class customer service and building lifelong customer relationships.
• You have a growth mindset and are continuously innovating and developing your skills.
• You thrive in an environment that supports collaboration and respect.
• You are passionate about making a difference.
• You are honest, trustworthy and care about providing the best possible customer experience.

Give us the right attitude, we’ll give you the rest!

We thank you for your interest in a career with Dilawri Group of Companies!