Service Account Manager - Robotics

ABB Ltd; Montreal; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a motivated Service Account Manager to oversee service operations across Quebec and Eastern Canada. This role involves managing service accounts, ensuring customer satisfaction, and driving service revenue for advanced robotics solutions. The ideal candidate will have a strong technical background, excellent interpersonal skills, and experience in the robotics or automation sector. Fluency in French and English is essential, along with a willingness to travel. Join a recognized employer committed to diversity and inclusion.

Benefits

Flexible Military Reservist Policy

Employment Equity Program

Qualifications

• Minimum 5 years of experience in service account management.
• Fluently Bilingual in French and English is required.

Responsibilities

• Manage service accounts and drive service revenue.
• Serve as the primary point of contact for service-related matters.
• Develop and maintain long-term customer relationships.

Skills

Customer Satisfaction

Technical Understanding

Analytical Skills

Problem Solving

Education

Engineering

Mechatronics

Tools

CRM Systems

Service Management Tools

Job description

At ABB, we are dedicated to addressing global challenges. Our core values : care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Service Manager

Your role and responsibilities

We are seeking a highly motivated and experienced Service Account Manager to oversee service operations and customer satisfaction across the Quebec and Eastern Canada region. In this key role, you will be responsible for managing service accounts, driving service revenue, and ensuring customer success for our advanced robotics solutions in industrial settings. This is a client-facing, field-based role requiring a strong technical background, excellent interpersonal skills, and proven experience in managing accounts within the robotics or automation sector. Key Responsibilities

• Serve as the primary point of contact for service-related matters for customers in the Quebec and Eastern Canada region.
• Manage service contracts, renewals, and support agreements to maximize customer retention and satisfaction.
• Work closely with internal technical teams to coordinate installations, maintenance, and repair of robotic systems.
• Develop, maintain and grow long-term customer relationships, acting as a trusted advisor for post-sales service support. Build yearly and long-term Strategic Account and Regional Sales plans
• Generate service sales leads and develop new market opportunities by utilizing market trend information and through identifying and exploring potential new service portfolios.
• Drive service revenue through upselling service offerings, spare parts, and upgrade opportunities. Manage accurate opportunity pipeline and all customer interactions via SFDC
• Ensure KPIs for customer satisfaction, response time, and issue resolution are consistently met.
• Represent the company at regional trade shows and customer events when needed.

Qualifications for the role

• Minimum 5 years of experience in service account management, preferably in robotics, automation, or industrial machinery.
• Strong technical understanding of robotics systems and their applications.
• Proven ability to manage and grow complex service accounts across multiple industries.
• Fluently Bilingual in French and English is required. French is required. English is also required to communicate with customers outside Quebec on a regular basis.
• Willingness to travel regularly within Quebec and Eastern Canada (up to 50%).
• Experience working with industrial customers in sectors such as automotive, manufacturing, logistics, or aerospace.
• Background in engineering, mechatronics, or related technical field.
• Strong analytical and problem-solving skills with a customer-centric mindset.
• Familiarity with CRM systems and service management tools.

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com. For the ninth consecutive year, ABB Canada has been recognized as one of Canada's Best Employers by Forbes magazine. Consistently ranked as one of Canada's Top 100 Employers, Montreal's Best Employers, Canada's Best Employers for Young People, Canada's Greenest Employers and a long-time recipient of the Women in Governance Parity Certification, ABB's culture and commitment is to provide a caring workplace where everyone collaborates, feels valued, respected, included and supported. Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups; women, aboriginal people, members of visible minorities, and / or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage applicants to self-identify in the application process. ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces.