Server (Temporary Full-Time)

AccorHotel; Ottawa; On-site; CAD 21,366 - 30,431; Full time

Benefits offered by this job

Food & Beverage discount 50%

Employee discount card (Accor worldw.)

Learning programs

Planet 21 CSR activities

Competitive hourly wage

Job summary

Fairmont Château Laurier in Ottawa is seeking a Server to join our Food & Beverage team. You will deliver professional, friendly service, assist guests with menu items, and uphold safety and service standards in a fast-paced setting.

Fluency in both official languages and Smart Serve certification are required, with 1–2 years server experience preferred. A POS system background is a plus. The role offers growth through Accor's network and a 18.80 CAD/hour pay rate.

Qualifications

• Previous customer service experience required.
• 1–2 years server experience in a similar environment.
• Previous POS system experience an asset.
• Excellent communication and organizational skills.
• Fluent in both official languages required.
• Smart Serve Certification required.

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Follow outlet policies, procedures and service standards
• Have full knowledge of beverage lists and promotions
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

Skills

Bilingual

Smart Serve

POS experience

Customer service

Teamwork

Job description

Located in the heart of Canada's capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a Server.

What is in it for you:

• Wonderful company culture - our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $18.80/hour

Reporting to the Food & Beverage Leadership, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Follow outlet policies, procedures and service standards
• Have full knowledge of beverage lists and promotions
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow all safety and sanitation policies when handling food and beverage
• Other duties as assigned

• Previous customer service experience required
• 1-2 years server experience in a similar environment
• Previous point of sale system experience an asset, but not required
• Excellent communication and organizational skills
• Fluent in both official languages required
• Smart Serve Certification required
• Strong interpersonal and problem solving abilities
• Highly responsible and reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Passing grade on the written recruitment server exam

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, lifting
• Occasional ascending or descending stairs and ramps

Fairmont Château Laurier is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

AI disclosure:

We use artificial intelligence to help screen and assess applications for this position.These toolsassistour hiring team but do not replace human judgment. Final hiring decisions areultimately madeby humans. If you would like more information about how your data is processed, please contact us.