Server, In-Room Dining - SEASONAL/ Full-Time

Fairmont Hotels & Resorts; Vancouver; Sur place; CAD 27 000 - 34 000; Plein temps

Avantages offerts par ce poste

Seasonal role

Competitive pay

Complimentary meals during shift

Uniform laundering

Global opportunities for travel

CSR initiatives

Résumé du poste

Fairmont Hotel Vancouver is seeking an In-Room Dining Server to deliver warm, personalized service in guests' rooms. You will review orders for accuracy and dietary needs, maintain up-to-date knowledge of menu offerings, and collaborate with Culinary and Royal Service teams to ensure timely, high-quality service.

The role is seasonal full-time from October 2026 to January 2027, with competitive pay and perks designed to support a luxury hospitality experience.

Qualifications

• Minimum one year of Food & Beverage service experience.
• Experience in luxury hotel, restaurant, In-Room Dining is a plus.
• Strong communication, interpersonal, and organizational skills.

Responsabilités

• Provide professional, friendly, personalized service to guests in In-Room Dining.
• Review orders for accuracy, dietary requirements, and delivery timing.
• Maintain knowledge of menu items, ingredients, preparation methods, and presentation standards.
• Coordinate with Culinary and Royal Service teams to ensure timely delivery.
• Ensure accurate charges and process guest payments when required.

Connaissances

Food & Beverage service

Communication

Organization

Guest-focused

Formation

Serving It Right certification

FoodSafe Level 1

Outils

POS system

Description du poste

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that's as exceptional as you are!

Company Description
Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the 'Castle in the City'. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You'll help create lasting memories for our guests in a setting that's as exceptional as you are!
Job Description
Server, In-Room Dining
At Fairmont Hotels & Resorts, our guests feel at home—wherever they are in the world. Their In-Room Dining experience is no exception. As an In-Room Dining Server, you will deliver warm, personalized service with efficiency and attention to detail. With a strong knowledge of our menu offerings, you will ensure each meal is delivered seamlessly, creating memorable dining experiences within the comfort of our guests’ rooms. Every interaction should reflect the sophistication, energy, and exceptional standards of our hotel.
Join us at Fairmont Hotel Vancouver and help turn moments into lasting memories while advancing your hospitality career.
What's In It For You

• Seasonal full-time role from October 2026 to January 2027
• Competitive pay starting at $19.54/hour, increasing to $24.42/hour after successful completion of the probationary period
• Inclusive, empowering, and positive workplace where people are at the heart of everything we do
• Collaborate with passionate hospitality professionals striving to make the world more welcoming
• Access to global opportunities through our employee travel and internal transfer programs
• Complimentary meals during your shift via the Colleague Dining Program
• Complimentary uniform laundering
• Opportunity to gain experience in a luxury hotel set within a historic 1939 Vancouver landmark
• Participate in impactful Corporate Social Responsibility initiatives

What You Will Be Doing

• Provide consistently professional, friendly, engaging, and personalized service to guests throughout the In-Room Dining experience
• Review and confirm guest orders, ensuring accuracy of items, preferences, dietary requirements, allergies, special requests, and delivery timing
• Maintain thorough knowledge of In-Room Dining food and beverage offerings, including ingredients, preparation methods, accompaniments, and presentation standards
• Assist guests with menu-related inquiries and provide informed recommendations in a thoughtful and professional manner
• Coordinate effectively with Culinary, Royal Service, and other relevant colleagues to support timely order preparation and delivery
• Communicate delays, special requests, order changes, or service concerns promptly to support a seamless guest experience
• Verify outgoing orders for completeness, accuracy, quality, presentation, and appropriate setup before delivery
• Prepare trays, tables, and carts with the appropriate china, glassware, flatware, linen, condiments, and other required service items
• Deliver food and beverage orders to guest rooms safely, efficiently, and professionally while maintaining appropriate food quality and temperature
• Present and serve orders in accordance with established In-Room Dining and hotel service standards
• Ensure charges are accurately applied and process guest payments when required
• Retrieve used trays, tables, carts, dishes, and service items from guest rooms and designated hotel areas and return them to the appropriate location
• Maintain clean, organized, safe, and properly stocked work and service areas
• Follow applicable food safety, sanitation, responsible liquor service, workplace health and safety, privacy, security, and hotel procedures
• Maintain professional appearance, grooming, hygiene, and uniform standards
• Participate in departmental briefings, meetings, orientation, mandatory training, coaching, and ongoing development
• Understand and consistently demonstrate applicable Fairmont and Accor service standards, including relevant LQA and Forbes Travel Guide standards
• Report hazards, incidents, injuries, damaged equipment, maintenance concerns, and security issues through the appropriate channels
• Support sustainability and waste-reduction practices within the department
• Perform other duties reasonably assigned that are consistent with the nature, classification, and scope of the position and operational requirements

Qualifications
What We Are Looking For

• Minimum one year of Food & Beverage service experience
• Previous luxury hotel, restaurant, In-Room Dining, or similar service experience is an asset
• Valid Serving It Right certification
• Valid FoodSafe Level 1 certification, or ability to obtain within the timeframe required by the hotel
• Previous Point of Sale (POS) system experience is an asset
• Strong knowledge of food and beverage service and a willingness to maintain current knowledge of menu offerings
• Excellent communication, interpersonal, and organizational skills
• Strong attention to detail and the ability to accurately follow guest requests and service requirements
• Highly responsible, reliable, and guest-focused
• Strong problem-solving skills with the ability to remain calm and professional in a fast-paced environment
• Ability to work independently as well as collaboratively as part of a team
• Commitment to Fairmont service standards, food safety, workplace safety, and operational requirements
• Professional appearance and grooming in accordance with hotel standards
• Full availability to work a variety of shifts, including mornings, afternoons, evenings, overnight shifts, weekends, and statutory holidays, based on operational requirements