Server Assistant - Seasonal/Full-Time

Accorhotel; Vancouver; On-site; CAD 29,000 - 36,000; Full time

Benefits offered by this job

Inclusive culture

Luxury hotel experience

Competitive pay

Complimentary meals during shifts

Dining discount program

Learning opportunities

CSR initiatives

Iconic luxury hotel

Job summary

Fairmont Hotel Vancouver, a premier luxury hotel, seeks a Seasonal Server Assistant to support the Notch8 restaurant team. This role focuses on professional, friendly service, table setup, and timely delivery of food and beverages to guests during the seasonal period.

You will assist servers, maintain mise en place, and uphold high standards of safety and cleanliness in a fast-paced environment. Availability includes evenings, weekends, and holidays during November to January.

Qualifications

• Previous experience in hospitality environment; luxury hotel or upscale restaurant experience is an asset.
• Strong guest-service orientation with a warm, professional, attentive approach.
• Ability to communicate effectively in English.
• Valid FoodSafe Level 1 certification, or ability to obtain it within hotel-required timeframe.
• Serving It Right certification is an asset.
• Basic knowledge of food and beverage service and restaurant operations.
• Ability to safely and efficiently carry trays, food, beverages, and service items in a busy restaurant environment.
• Strong communication, interpersonal, and teamwork skills.
• Organized, reliable, and attentive to detail.
• Ability to prioritize and remain calm and professional in a fast-paced environment with changing service demands.
• Commitment to Fairmont service, food safety, workplace safety, and operational standards.
• Professional appearance and grooming in accordance with hotel standards.
• Full availability throughout the seasonal contract period, including evenings, weekends, holidays, and rotating shifts.
• Availability throughout peak festive periods, including Christmas and New Year.

Responsibilities

• Consistently provide professional, friendly, engaging and personalized service in accordance with Fairmont service standards.
• Set and reset tables and service stations according to established meal-period and presentation standards.
• Prepare and maintain mise en place and side stations to ensure the team is ready for service.
• Assist Servers with the timely and accurate delivery of water, bread, food, beverages, condiments and other service items.
• Clear and crumb tables, replace settings and reset tables efficiently while minimizing disruption to guests.
• Anticipate the needs of guests and Servers throughout the dining experience and respond promptly to requests within the scope of the position.
• Monitor and replenish china, glassware, flatware, linen and other service supplies.
• Communicate table status, guest requests, dietary restrictions, allergies and service priorities clearly and accurately to Servers, Culinary colleagues and leaders.
• Maintain clean, organized, safe and properly stocked dining areas, service stations and workspaces.
• Assist with opening and closing duties, side work, and seasonal, special-event and private-dining setups as required.
• Build and maintain working knowledge of Notch8 menus, beverage offerings, seasonal promotions and relevant hotel services and programs.
• Follow all food safety, sanitation, workplace health and safety, departmental and hotel procedures.
• Follow Fairmont and Accor brand standards, and the provisions of the applicable Collective Agreement.
• Maintain professional appearance and grooming standards.
• Participate in briefings, meetings, training and service excellence initiatives.
• Promptly report hazards, incidents, maintenance or security concerns.
• Support responsible use of supplies and resources, including safe handling and waste-reduction practices.
• Perform other duties reasonably assigned that are consistent with the nature and scope of the position.

Skills

Guest-service orientation

English communication

FoodSafe Level 1

Serving It Right

Trays handling

Teamwork

Attention to detail

Organization

Professional appearance

Fast-paced environment

Safety compliance

Hospitality standards

Job description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Seasonal Server Assistant

You are an integral member of our restaurant team and play an important role in creating a polished, seamless and memorable dining experience. From preparing tables and service stations to supporting the delivery of food and beverages, anticipating guest and Server needs, and working alongside your fellow Notch8 colleagues, your attention to detail and genuine hospitality help ensure every guest feels welcomed and well cared for.

What’s in It for You

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The opportunity to gain valuable experience in a luxury hotel and work alongside passionate hospitality professionals
• Competitive pay starting at $21.03/hour, with progression to the full classification rate of $26.29/hour after three months of employment
• Complimentary meals during shifts through our Colleague Dining Program
• 50% dining discount at participating venues in Vancouver, Victoria, and Whistler through our Pacific Northwest Food & Beverage Discount Program
• Learning and development opportunities through our Academies
• Opportunities to participate in Corporate Social Responsibility initiatives
• The opportunity to work in an iconic luxury hotel with a legacy dating back to 1939

What You’ll Be Doing

• Consistently provide professional, friendly, engaging and personalized service in accordance with Fairmont service standards
• Set and reset tables and service stations according to established meal-period and presentation standards
• Prepare and maintain mise en place and side stations to ensure the team is ready for service
• Assist Servers with the timely and accurate delivery of water, bread, food, beverages, condiments and other service items
• Clear and crumb tables, replace settings and reset tables efficiently while minimizing disruption to guests
• Anticipate the needs of guests and Servers throughout the dining experience and respond promptly to requests within the scope of the position
• Monitor and replenish china, glassware, flatware, linen and other service supplies
• Communicate table status, guest requests, dietary restrictions, allergies and service priorities clearly and accurately to Servers, Culinary colleagues and leaders
• Maintain clean, organized, safe and properly stocked dining areas, service stations and workspaces
• Assist with opening and closing duties, side work, and seasonal, special-event and private-dining setups as required
• Build and maintain working knowledge of Notch8 menus, beverage offerings, seasonal promotions and relevant hotel services and programs
• Follow all food safety, sanitation, workplace health and safety, departmental and hotel procedures
• Follow Fairmont and Accor brand standards, and the provisions of the applicable Collective Agreement
• Maintain professional appearance, grooming, hygiene and uniform standards
• Participate in required briefings, meetings, training, coaching and service excellence initiatives
• Promptly report hazards, incidents, injuries, damaged equipment, and maintenance or security concerns
• Support responsible use of supplies and resources, including appropriate handling, storage and waste-reduction practices
• Perform other duties reasonably assigned that are consistent with the nature, classification and scope of the position

What You Bring to the Role

We’re looking for someone who enjoys working with people, takes pride in the details, and thrives as part of a busy restaurant team.

• Previous experience in a restaurant, banquet, cafeteria, or hospitality environment, with luxury hotel or upscale restaurant experience considered an asset
• Strong guest-service orientation with a warm, professional, and attentive approach
• Ability to communicate effectively in English
• Valid FoodSafe Level 1 certification, or the ability to obtain it within the timeframe required by the hotel
• Serving It Right certification is an asset
• Basic knowledge of food and beverage service and restaurant operations
• Ability to safely and efficiently carry trays, food, beverages, and service items in a busy restaurant environment
• Strong communication, interpersonal, and teamwork skills
• Organized, reliable, and attentive to detail
• Ability to prioritize and remain calm and professional in a fast-paced environment with changing service demands
• Commitment to Fairmont service, food safety, workplace safety, and operational standards
• Professional appearance and grooming in accordance with hotel standards
• Full availability throughout the seasonal contract period, including evenings, weekends, statutory holidays, and rotating shifts as required
• Availability throughout peak festive periods, including Christmas and New Year, based on operational requirements

Physical Demands & Operational Requirements

• Ability to stand and walk for extended periods throughout the shift
• Frequent bending, reaching, carrying, pushing, pulling, and repetitive movement
• Ability to lift and carry items weighing up to 14 kg (30 lb), using appropriate equipment or assistance where required and following safe handling procedures
• Ability to safely carry trays and other service items
• Ability to work effectively in a busy, fast-paced and sometimes noisy restaurant environment

About the Seasonal Opportunity

This is a seasonal position anticipated to run from November 2026 through January 2, 2027, with hours and scheduling based on business and operational requirements. Full availability throughout the seasonal period, particularly during Christmas and New Year, is important to support Notch8 during our peak festive season.

If you’re passionate about hospitality, enjoy being part of a team, and are ready to help create memorable experiences during one of the most exciting times of the year, we invite you to join Notch8 at Fairmont Hotel Vancouver – the Castle in the City.

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS