Server - In-Room Dining

Accorhotel; Lake Louise; Sur place; CAD 20 000 - 28 000; Plein temps

Avantages offerts par ce poste

Staff accommodation

Free meal per shift

Medical coverage

Pension plan

Travel discounts

Career growth

Résumé du poste

Fairmont Chateau Lake Louise in Alberta is seeking an In-Room Dining Server to deliver meals and beverages to guestrooms with exceptional, personalized service and attention to presentation. You will ensure each guest’s experience exceeds expectations through knowledge of the hotel's offerings and a courteous, professional demeanor. Start Date: November 2026.

Pay Rate: $17.22/hour. Alberta ProServe Certificate required; minimum 1 year in F&B is an asset.

Qualifications

• Alberta ProServe Certificate required.
• Minimum 1 year experience in F&B is an asset.
• Working knowledge of Micros, Property Manager and Microsoft applications is an asset.

Responsabilités

• Take guest orders over the phone in a professional and courteous manner.
• Serve food and beverages in accordance with standards, ensuring timely delivery.
• Communicate dietary needs, preferences, or concerns to guests.
• Maintain up-to-date knowledge of the menu and seasonal changes to offer suggestions.
• Accurately process orders and payments.
• Ensure rooms are left neat and items removed after delivery.

Connaissances

Customer service

Communication

Attention to detail

Professional demeanor

Outils

Micros

Property Manager

Microsoft applications

Description du poste

As an In-Room Dining Server at Fairmont, you will provide exceptional, personalized service to guests by delivering meals and beverages directly to their rooms. You will ensure that each guest's experience exceeds their expectations through attentive service, attention to detail, and a strong understanding of the hotel's offerings.

Start Date: November 2026.

Pay Rate: $17.22/hour.

Job Duties

• Take guest orders over the phone in a professional and courteous manner.
• Serve food and beverages in accordance with Fairmont's standards of presentation, ensuring orders are delivered on time and in perfect condition.
• Communicate effectively with guests, addressing any special dietary requirements, preferences, or concerns.
• Maintain up-to-date knowledge of the hotel's menu and seasonal changes, to offer suggestions to guests.
• Accurately process orders and payments, ensuring guests' checks are correct and payments are processed.
• Ensure that guest rooms are left neat and tidy after delivery, removing any unused or empty items.

Requirements

• Alberta ProServe Certificate required
• Minimum of 1 year experience in food & beverage industry an asset
• Working knowledge of Micros, Property Manager and Microsoft applications an asset

You may be required to work on holidays, weekends, overnights and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you are able to meet these requirements as needed.

Job Perks & Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affimation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements

Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [e-mail]

Our Commitment to Diversity & Inclusion

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.