Server Assistant- Social

EMBLEMS; Banff; On-site; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Defined Contribution Pension Plan

Employee travel program discounts

Staff meals

Access to mountain travel programs

Job summary

Rimrock Banff, a premier hospitality venue, seeks a Server Associate to provide attentive service and warm guest interactions. You’ll greet guests, seat them during peak periods, and ensure accurate food and beverage delivery while maintaining a clean dining room.

Ideal candidates bring Alberta ProServe certification and a willingness to learn about food and beverage service. A friendly, calm demeanor and teamwork are essential for thriving in our fast-paced Banff setting.

Qualifications

• Alberta ProServe Certification required.
• Previous hospitality or customer service experience is an asset.
• A natural sense of teamwork and a desire to learn about food, beverage, and service.
• Calm, friendly, and composed demeanor—even in busy or loud environments.

Responsibilities

• Greet guests upon arrival and assist with seating during peak service times.
• Deliver food and beverages quickly and accurately, ensuring presentation is correct and complete.
• Clear and reset tables promptly, maintaining a clean and polished dining room.
• Offer warm, helpful interactions when delivering items, answering guest questions about the menu, hotel amenities, or local attractions.
• Monitor your section and service areas proactively to support both teammates and guests.
• Run drinks from the bar with urgency and accuracy.
• Restock ice, glassware, garnishes, and bar supplies throughout the shift.
• Polish glassware and keep bar drop zones organized and clear.
• Keep service stations and back-of-house prep areas fully stocked, clean, and orderly.
• Assist with closing tasks including stocking, polishing, and sanitation procedures.
• Communicate clearly and consistently with servers, bartenders, and supervisors.
• Take direction with enthusiasm and complete tasks thoroughly.
• Contribute to a respectful, focused team environment grounded in collaboration and reliability.
• Embody Rimrock values of connection, growth, and authenticity in every action.

Skills

Alberta ProServe Certification

Customer service experience

Job description

At Rimrock Banff, we create more than luxury experiences—we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

This role is about more than running food or resetting tables, it’s about learning service from the ground up, contributing to a seamless guest experience, and gaining the skills to grow into a future server or bartender. As a Server Associate at Social, you’ll bring consistency, attentiveness, and a calm energy to every shift, supporting the team while keeping the venue running with efficiency and care.

With a team-first mindset, you’ll anticipate needs, act with quiet confidence, and take pride in doing each task right the first time.

What You'll Be Doing

Support with Care

• Greet guests upon arrival and assist with seating during peak service times.
• Deliver food and beverages quickly and accurately, ensuring presentation is correct and complete.
• Clear and reset tables promptly, maintaining a clean and polished dining room.
• Offer warm, helpful interactions when delivering items, answering guest questions about the menu, hotel amenities, or local attractions.
• Monitor your section and service areas proactively to support both teammates and guests.

Operational Excellence

• Run drinks from the bar with urgency and accuracy.
• Restock ice, glassware, garnishes, and bar supplies throughout the shift.
• Polish glassware and keep bar drop zones organized and clear.
• Keep service stations and back-of-house prep areas fully stocked, clean, and orderly.
• Assist with closing tasks including stocking, polishing, and sanitation procedures.

Team & Culture

• Communicate clearly and consistently with servers, bartenders, and supervisors.
• Take direction with enthusiasm and complete tasks thoroughly.
• Contribute to a respectful, focused team environment grounded in collaboration and reliability.
• Embody Rimrock values of connection, growth, and authenticity in every action.

Qualifications

What You Bring

• Alberta ProServe Certification required.
• Previous hospitality or customer service experience is an asset.
• A natural sense of teamwork and a desire to learn about food, beverage, and service.
• Calm, friendly, and composed demeanor—even in busy or loud environments.

Bonus If You Bring

• Interest in food, wine, or cocktails
• Previous experience in a support role in restaurants or bars
• Familiarity with the Banff area or local service culture
• Ambition to grow into a server or bartender position

Physical Demands

• Constant standing and walking in a busy restaurant environment
• Frequent carrying of food, drinks, and supplies up to 11lbs / 5kg
• Occasional lifting up to 22lbs / 10kg
• Frequent bending, reaching, crouching, and stair use
• Comfort working in crowded, fast-moving spaces

Visa Requirements: Must be legally authorized to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Additional Information

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Aff... for full time permanent status employees after 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program, exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.

We’re committed to providing an inclusive and accessible recruitment experience. If you require any accommodations during the application or interview process, please reach out confidentially, at [e-mail], and we’ll work with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger, and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park, it’s only fitting that our workplace reflects the same richness.

Whether you're on shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves, regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusion isn't a box we check, it’s a value we live. And while we're proud of our progress, we know there's always more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belonging isn’t just possible, it’s expected.
Be you. Be bold. Stay moved.

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