Housekeeping Supervisor

SmartRecruiters, Inc.; Banff; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Vision & Dental

Pension Plan

Staff travel program

Staff housing

Complimentary staff meals

Job summary

Rimrock Banff is seeking a Housekeeping Supervisor to uphold high standards of cleanliness and guest experience across guest rooms and public areas. You will supervise, train, and support the housekeeping team, ensuring tasks are completed accurately and on time in a structured environment.

You will lead routine operations, coordinate with Engineering for repairs, and maintain safety and sanitation standards while fostering a cohesive, professional team culture at Rimrock Banff.

Qualifications

• Previous experience in housekeeping or hotels.
• Strong knowledge of housekeeping standards, procedures, and quality expectations.
• High attention to detail with a commitment to consistency and accuracy.
• Ability to lead calmly in a structured, task-focused environment.
• Strong organizational and time-management skills.

Responsibilities

• Supervise the Housekeeping team during assigned shifts and guide daily operations.
• Conduct regular inspections to ensure cleanliness and service standards are met.
• Provide training and coaching to team members for consistent performance.
• Identify maintenance issues and coordinate with Engineering for timely repairs.
• Ensure procedures and checklists are followed and shift records are maintained.

Skills

Housekeeping experience

Leadership

Attention to detail

Organizational skills

Time management

Job description

At Rimrock Banff, we create more than luxury experiences, we create moments that move people. Guided by Wellness, Adventure, and Culture, our people live and work in one of the most inspiring places on Earth, delivering hospitality with purpose and heart. Here, every day brings connection, growth, and unforgettable memories, on and off the clock.

Live boldly. Work with heart. Stay moved.

As a Housekeeping Supervisor, you play a key role in upholding the Rimrock’s standards of cleanliness, consistency, and care across guest rooms and public areas. You provide steady, knowledgeable supervision on the floor, ensuring daily operations run smoothly, tasks are completed accurately, and standards are met,every time.

This role is rooted in structure, precision, and support. You thrive in well-defined environments, take pride in repeatable high-quality outcomes, and lead throughexpertise, patience, and attention to detail. Your presence brings calm, order, and accountability to the team.

What You'll Be Doing

Floor Supervision & Daily Operations

• Supervise the Housekeeping teamduring assigned shifts.
• Assign daily duties and ensure tasks are completed accurately, thoroughly, and within establishedtimeframes.
• Monitor workflow throughout the shift, providing guidance and support as needed.
• Maintain a visible presence on the floor to ensure consistency and adherence to standards.
• Provide coverage for Housekeeping Dispatch during their absence, including performing essential dispatch and coordination duties as required.

Quality Assurance & Inspections

• Conduct regular inspections of guest rooms and public areas to ensure cleanliness, presentation, and service standards are met.
• Identifydeficiencies,providecorrective guidance, and follow up to ensure issues are resolved.
• Ensure work is completed with care, accuracy, and attention to detail, leaving nothing to chance.

Training & Team Support

• Provide structured training, coaching, and guidance to new and existing team members.
• Reinforce standard operating procedures, cleaning methods, and safety protocols.
• Act as a knowledgeable resource for the team, supporting skill development and consistent performance.
• Foster a professional, respectful, and cooperative work environment.

Safety, Maintenance & Reporting

• Identify, document, and report maintenance issues, damages, or safety concerns promptly.
• Coordinate with the Engineering team to supporttimelyresolution of repairs.
• Ensure compliance with health, safety, and sanitation standardsat all times.
• Promote proper use, handling, and storage of equipment and chemicals.

Operational Excellence

• Ensure established procedures, checklists, and workflows are followed precisely.
• Maintainaccuraterecords, logs, and shift documentation asrequired.
• Support departmental goals by ensuring daily operations are completed efficiently and error-free.
• Provide steady leadership during routine operations and unexpected situations alike.

Qualifications

What You Bring

• Previousexperience in housekeeping or hotels
• Strong knowledge of housekeeping standards, procedures, and quality expectations.
• High attention to detail with a commitment to consistency and accuracy.
• Ability to lead calmly in a structured, task-focused environment.
• Strong organizational and time-management skills.

You may be required to work evenings, holidays, weekends, overnights and other non-day shifts. Submission of your application indicates that you are able to meet these requirements as needed.

BonusIfYouBring

• Experience in a luxury or high-volume hotel environment.
• Previousexperience supervising housekeeping teams.
• Familiarity with inspection processes, reporting tools, and maintenance coordination.
• A natural preference for structured work and quality-focused leadership.

Who You Are

You are steady, disciplined, and dependable. You lead through knowledge, patience, and example,not urgency or pressure. You value rules, structure, and clarity, and you take pride in delivering work that is consistentlyaccurateand complete.

You are supportive and approachable, willing to help others succeed whilemaintaininghigh standards. Your careful oversight ensures every room, every space, and every shift meets the Rimrock’s expectations.

Work thoughtfully. Lead with care.Stay moved.

Physical Demands

• Prolonged standing and walking throughout the shift.
• Frequent bending, reaching, pushing, pulling, and lifting.
• Lifting, carrying, or moving supplies and equipment (up to 30lbs).
• Visual acuityrequiredfor detailed inspections and quality checks.
• Ability to remain focused and attentive in a structured, routine-based environment.

Visa Requirements:Must be legallyauthorizedto work in Canada. The hotel is unable toassistcandidates in obtaining Canadian work authorization.

Additional Information

• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employeesafter 3 months.
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees.
• Employee travel program with discounts on room rates as well as on food & beverage at Accor properties world-wide.
• Access to the Mountain Explorer Travel Program,exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Accor Hotels in Banff, Lake Louise, Jasper & Whistler.
• One complimentary buffet meal per shift in our staff cafeteria.
• Subsidized shared Staff Accommodation.

We’recommitted to providing an inclusive and accessible recruitment experience. If yourequireany accommodations during the application or interview process, please reach outconfidentially,[e-mail], andwe’llwork with you to ensure your needs are met.

At Rimrock Banff, we believe that diversity makes us stronger,and inclusion moves us forward.

Our team is made up of individuals from across the globe, each bringing their own culture, perspective, and story. In a place as naturally diverse as Banff National Park,it’sonly fitting that our workplace reflects the same richness.

Whetheryou'reon shift or in staff housing, we want every person to feel seen, valued, and free to be fully themselves,regardless of race, culture, gender identity, religion, abilities, sexual orientation, or age.

Inclusionisn'ta box wecheck,it’sa value we live. And whilewe'reproud of our progress, we knowthere'salways more to learn, more ways to grow, and more voices to elevate.

Together, we build a workplace where belongingisn’tjust possible,it’sexpected.

Be you. Be bold. Stay moved.

#CWMRLeadership