Server Assistant

Push Operations; Toronto; On-site; CAD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Training programs

Job summary

The Drake Hotel in Toronto is seeking Server Assistants to join our energetic, hospitality-driven team. You will support high-volume service, coordinate with Front and Back of House, and help deliver memorable guest experiences.

The role requires 1-2 years in customer service, a willingness to work mornings, evenings, weekends, and a collaborative mindset. We offer development opportunities, training programs, and a competitive benefits package.

Qualifications

• 1–2 years of experience in a customer service role (Food + Beverage an asset).
• Willingness to enter the hospitality industry and learn fast.
• Energetic, active, and capable of handling repetitive tasks.
• Strong communication skills and ability to work in a team or independently.
• Desire to develop Food and Beverage knowledge and hospitality experience.
• Must have flexible availability for mornings, evenings, weekends.

Responsibilities

• Deliver food orders from the kitchen to guests’ tables rapidly and accurately.
• Act as the contact point between Front of the House and Back of the House teams.
• Assist servers with table setting by placing and removing appropriate tableware, eating utensils and napkins.
• Ensure food is served in accordance with safety standards.
• Describe components of the dish to guests.
• Check in with customers and take additional orders or refill water, as needed.
• Answer guests’ questions about ingredients and menu items.

Skills

Customer service

Teamwork

Communication

Hospitality knowledge

Flexible availability

Job description

The Drake has been a part of the community and our guests’ lives since 2004. The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.

We are seeking Server Assistants to join our team with a combination of skills and experience that include operational excellence in a high-volume business, as well as a proven track record for outstanding food + beverage service, a solid understanding of events and team leadership. This role provides a unique opportunity for an experienced, passionate and innovative hospitality professional who is looking for a rewarding hospitality career and exceptional opportunities for advancement.

Responsibilities

• Deliver food orders from the kitchen to guests’ tables rapidly and accurately
• Act as the contact point between Front of the House and Back of the House teams
• Assist servers with table setting by placing and removing appropriate tableware, eating utensils and napkins
• Ensure food is served in accordance with safety standards
• Describe components of the dish to guests
• Check in with customers and take additional orders or refill water, as needed
• Answer guests’ questions about ingredients and menu items

Requirements

• 1-2 years of experience in a customer service role (Food + Beverage an asset)
• Good opportunity for an enthusiastic applicant looking to enter the hospitality industry
• Energetic and willingness to be active in the workplace, completing tasks that are both physical and repetitive
• Ability to communicate, multi-task and work as part of a team or independently
• Posses and/or is eager to develop Food and Beverage knowledge and hospitality experience
• Must have flexible availability to work morning, evening, late-night and weekends

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation, and benefits package, training programs and other unique perks, as part of joining our team.

The Drake is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers, and immigrant persons; 2SLGBTQI+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.