Server Analyst

Global Technical Talent; Edmonton; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading technical talent company is seeking a Print Server Analyst in Edmonton, Alberta. The role involves providing operational support for printer systems, maintaining and troubleshooting print servers, and contributing to internal projects. Ideal candidates will have substantial experience in Windows environments and possess a strong customer service focus. The position is primarily remote, requiring work within Alberta for compliance with data security standards.

Qualifications

• Experience deploying and supporting enterprise Windows Print server environments.
• Expertise in print server technologies and troubleshooting.
• Knowledge of scripting for print-related tasks.

Responsibilities

• Monitor, troubleshoot, and resolve print server and network printing issues.
• Maintain and document print environments and configuration.
• Assist with operational tickets and support internal key projects.

Skills

Windows Print server technologies

Multi-function device scanning

Scripting technologies

Performance monitoring

Customer service

Tools

PowerShell

DHCP

Windows Active Directory

Job description

• Managed Print Services Operations support

Scope :

• A Print Server Analyst is required to assist with operational tickets due to capacity constraints while awaiting funding for the Managed Print Service project in the Budget.
• The resource will help the team with add / modify / moves / remove requests and eventually assist with break / fix tickets.
• There is a significant increase in staff movements and building relocations.
• This resource may also support internal key projects such as PrinterLogic updates, Client Mobility Suite updates, Lexmark Print Release updates, and ongoing government restructuring projects.

Job Duties :

Deliverables may include some or all of the following, in accordance with service-level agreements :

• Maintain the Windows and mainframe Enterprise print environment;
• Monitor, troubleshoot, and resolve print server and network printing performance and reliability issues;
• Participate in print environment action requests, problem, and incident management workflows;
• Code, test, and document print-related script modifications;
• Perform hardware and software certifications;
• Plan for software and hardware upgrades;
• Plan for capacity and disaster recovery;
• Develop and maintain server and client documentation;
• Provide courteous and effective customer service responses;

Must Haves :

• Experience deploying, maintaining, and supporting an enterprise Windows Print server environment with multiple print servers and printers.
• Experience with enterprise printer hardware, software, and security options, including multi-function device scanning, authentication, and secure access features.
• Experience with printer deployment automation, command line utilities, and scripting technologies.
• Experience supporting mainframe printing in a Windows environment.
• Experience with Windows print server technologies and performance monitoring and troubleshooting.

Nice to Have :

• Experience in the Government of Alberta Domain environment or an equivalent large and complex environment.
• Experience supporting Windows as a system administrator.
• Experience with action request, problem, and incident management workflows.
• Experience with desktop printing features, preferences, and troubleshooting.
• Experience with enterprise printer migration projects.
• Experience managing DHCP, WINS, and Windows Active Directory printer objects.
• Experience with Remote Access software (Terminal Services, VPN, Citrix).
• Experience with scripting tools such as PowerShell.
• Experience working in or for the public sector.

Notes :

• Work must be performed within Alberta due to network and data security requirements.
• The role is expected to be primarily remote; however, onsite meetings are possible, with no travel or relocation expenses paid by the client.