Senior VoIP Network Engineer

Placements24; Kimberley; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Medical aid

Retirement fund

Professional growth

Advanced training

Job summary

Placements24 is seeking a Senior VoIP Network Engineer to design, deploy, and optimize voice networks in Kimberley, Canada. The role focuses on reliability, security, and scalable VoIP services across the organization.

You will lead engineering efforts, mentor junior staff, and coordinate with cross-functional teams to deliver high-quality unified communications solutions. This position supports advanced VoIP platforms and continuous improvement.

Qualifications

• Bachelor's degree in CS, telecom, or equivalent practical experience.
• Minimum 5 years of hands-on VoIP network engineering and administration.
• Strong knowledge of SIP, H.323, RTP.
• Experience with Cisco CallManager, Avaya, Asterisk, Genesys.
• Proficient with SBCs, IP networking, QoS, and firewalls.
• CCNP Voice/Collaboration or equivalent preferred.

Responsibilities

• Design, deploy, and manage complex VoIP networks including PBX, SBCs, and SIP trunking.
• Monitor VoIP performance, QoS, and CDRs for issue resolution.
• Troubleshoot and resolve voice network incidents with minimal disruption.
• Implement and maintain security measures for VoIP networks.
• Collaborate with network and systems teams for seamless integration.
• Create and maintain documentation for VoIP infrastructure and procedures.
• Plan and execute upgrades and capacity expansions for VoIP services.
• Evaluate and recommend new VoIP technologies and solutions.
• Provide guidance and support to junior engineers and staff.
• Participate in an on-call rotation for critical voice support.

Skills

VoIP expertise

SIP protocols

H.323

RTP

SBC configuration

Firewall & QoS

On-call support

Collaboration

Education

Bachelor's degree in CS or Telecom

Equivalent practical experience

Tools

Cisco CallManager

Avaya

Asterisk

Genesys

SBC configuration tools

Job description

About the Role

Our client, a prominent telecommunications provider, is seeking an experienced Senior VoIP Network Engineer to join their expanding team in Kimberley . This critical role focuses on the design, implementation, maintenance, and optimization of Voice over IP (VoIP) and unified communications systems. The successful candidate will be instrumental in ensuring the reliability, scalability, and security of our client's voice services, which are essential for their business operations and customer offerings. You will work with advanced VoIP technologies and collaborate with cross-functional teams to deliver high-quality communication solutions. This is an excellent opportunity for a seasoned engineer to contribute significantly to the telecommunications infrastructure in the Northern Cape.

Key Responsibilities

• Design, deploy, and manage complex VoIP networks, including PBX systems, session border controllers (SBCs), and SIP trunking.
• Monitor VoIP network performance, quality of service (QoS), and call detail records (CDRs) to identify and resolve issues.
• Troubleshoot and resolve voice communication network incidents, ensuring minimal disruption to services.
• Implement and maintain security measures for VoIP networks, protecting against unauthorized access and threats.
• Collaborate with network and systems teams to ensure seamless integration of voice services with other infrastructure components.
• Develop and maintain comprehensive documentation for VoIP infrastructure, configurations, and procedures.
• Plan and execute network upgrades and capacity expansions for VoIP services.
• Evaluate and recommend new VoIP technologies and solutions to enhance service offerings.
• Provide technical expertise and support to junior engineers and support staff.
• Participate in an on-call rotation for critical voice network support.

Requirements

• Bachelor's degree in Computer Science, Telecommunications Engineering, or a related field, or equivalent practical experience.
• Minimum of 5 years of hands-on experience in VoIP network engineering and administration.
• In-depth knowledge of VoIP protocols such as SIP, H.323, RTP, and SCCP.
• Experience with major VoIP platforms and vendors (e.g., Cisco CallManager, Avaya, Asterisk, Genesys).
• Strong understanding of Session Border Controllers (SBCs) and their configuration.
• Proficiency in IP networking, routing, switching, QoS, and firewall configurations.
• Experience with unified communications platforms is highly desirable.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication and teamwork abilities.
• Relevant certifications like CCNP Voice/Collaboration or equivalent are preferred.

Benefits

• Our client offers a competitive salary package, comprehensive medical aid, retirement fund contributions, and opportunities for professional growth and certifications.
• This role is based at our Kimberley facility and is essential for maintaining our network's high standards.
• We foster a collaborative work environment where innovation and technical expertise are valued.
• Benefits include regular performance reviews and access to advanced training programs.