Senior Vehicle Operations & Logistics Lead

OPENLANE; Vars; On-site; CAD 77,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

RRSP with company match (Canada)

Paid vacation, personal and sick time

401K (US) / RRSP (Canada) with company

Tuition reimbursement

Job summary

OPENLANE in Vars, Ontario seeks an Operations Manager with automotive reconditioning and general operations experience. You will be part of the senior leadership team directing the Vehicle Logistics Center (VLC) to exceed customer expectations while maintaining efficient, profitable operations aligned with OPENLANE’s vision and values.

You will oversee day-to-day operations of multiple departments, drive profitability, efficiency, safety, and customer satisfaction, and manage reporting in key

Qualifications

• Must have 3-5 years’ operations and management experience.
• Strong business acumen and experience dealing with process & system development.

Responsibilities

• Support leadership in profitability, growth, efficiency, safety and customer satisfaction across VLC operations.
• Provide leadership and direction to employees in the operations departments, including hiring, training, coaching, assigning tasks, prioritizing workload, and monitoring output for quality and efficiency.
• Ensure smooth operations on auction day—vehicles staged and troubleshoot technical needs.
• Ensure production information and reporting are captured in VTrace, AMS, and GDC; respond to portal/internal requests promptly.
• Maintain positive relationships with customers, negotiate fees/contracts, and promote reconditioning services with sales team.
• Serve as escalation point for claims operations (arbitrations).
• Monitor and enhance VLC operations to ensure safety compliance and maintenance of equipment and vehicles.

Skills

Operations management

Business acumen

Process development

Job description

OPENLANE in Vars, Ontario seeks an Operations Manager with automotive reconditioning and general operations experience. You will be part of the senior leadership team directing the Vehicle Logistics Center (VLC) to exceed customer expectations while maintaining efficient, profitable operations aligned with OPENLANE’s vision and values.

You will oversee day-to-day operations of multiple departments, drive profitability, efficiency, safety, and customer satisfaction, and manage reporting in key