Senior UX Researcher

Placements24; Kimberley; Hybrid; CAD 110,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Health, dental, vision insurance

Flexible working hours

Professional development budget

Generous paid time off

Job summary

Placements24 is seeking a Senior UX Researcher to join our product team in a fully remote capacity. You will plan, conduct, and analyze quantitative and qualitative studies to inform product strategy and design decisions.

The ideal candidate holds a Master’s or PhD in HCI or a related field, brings 5+ years of user research experience, and demonstrates strong analytical and communication skills. Experience collaborating with remote, distributed teams is essential.

Qualifications

• Master's or PhD in HCI, Psychology, Sociology, Anthropology, or related field.
• 5+ years of professional user research experience in tech/product environments.
• Expertise in diverse research methodologies and tools.
• Strong analytical and problem-solving skills; ability to synthesize data.
• Excellent written and verbal communication; capable of presenting findings clearly.

Responsibilities

• Design and conduct usability studies, interviews, surveys, and ethnographic research.
• Analyze data to identify insights, pain points, and opportunities.
• Translate findings into actionable recommendations for cross-functional teams.
• Collaborate with PMs and UX designers to set research objectives and roadmaps.
• Develop and maintain user personas and journey maps from research.
• Advocate for user needs throughout product development in a remote context.

Skills

User research

Qualitative & quantitative methods

Usability testing

Persona development

Remote collaboration

Education

Master's or PhD in HCI/related field

Job description

About the Role

Our client is seeking a highly analytical and empathetic Senior UX Researcher to join their product team on a fully remote basis. This role is critical in uncovering user needs, behaviors, and motivations to inform product strategy and design decisions. You will plan, conduct, and analyze a variety of qualitative and quantitative user research studies across the entire product development lifecycle. The ideal candidate has a deep understanding of research methodologies, excellent communication skills, and a passion for advocating for the user. You will collaborate closely with designers, product managers, and engineers to ensure our products are intuitive, user-friendly, and meet the needs of our diverse customer base. We foster a data-informed, user-centric culture that values continuous learning and impact.

Key Responsibilities

• Design and execute a range of user research studies, including usability testing, interviews, surveys, and ethnographic research.
• Analyze research data (qualitative and quantitative) to identify key insights, user pain points, and opportunities for improvement for our client.
• Translate research findings into actionable recommendations and present them clearly to cross‑functional teams and stakeholders.
• Collaborate with Product Managers and UX Designers to define research objectives and integrate findings into product roadmaps.
• Develop and maintain user personas and journey maps based on research data.
• Advocate for user needs and represent the user’s voice throughout the product development process in a remote context.

Requirements

• Master's or PhD in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or a related field.
• 5+ years of professional experience conducting user research in a tech or product development environment.
• Expertise in a variety of research methodologies and tools.
• Strong analytical and problem‑solving skills, with the ability to synthesize complex information.
• Excellent written and verbal communication skills, with the ability to present findings effectively.
• Experience working collaboratively in a remote or distributed team environment.

Benefits

• Competitive salary with excellent remote work benefits.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and flexible working hours.
• Budget for professional development, conferences, and learning resources.
• A supportive and inclusive remote‑first work culture.