Senior UX Research Lead - Discovery & Strategy

Scotiabank; Toronto; On-site; CAD 90,000 - 140,000; Full time

Benefits offered by this job

Diversity & Inclusion

Tuition assistance

Flexible rewards

Community engagement programs

Job summary

Scotiabank in Toronto, Canada, seeks a Lead UX Researcher to drive discovery across digital and business teams. You will connect client needs to journeys and products, framing the right questions and translating evidence into strategic UX choices.

You will partner with executives, designers, and product teams to design bespoke research plans, manage an enablement program, and evolve the research practice to deliver impactful outcomes.

Qualifications

• Minimum 7+ years in UX research, design research, service design, or related insight roles.
• Experience in financial services or regulated environments preferred.
• Proven ability to influence senior leaders and drive action through research.

Responsibilities

• Lead discovery research for ambiguous challenges, framing through synthesis and activation.
• Use systems thinking to connect client needs, journeys, products, channels, and organizational factors.
• Design fit-for-purpose research using qualitative, quantitative, participatory methods as needed.
• Partner with executives and stakeholders to clarify questions and align research to decisions.
• Translate evidence into clear insights, opportunities, and recommendations shaping UX strategy.
• Facilitate internal workshops to prioritize directions and communicate findings with evidence limits.
• Build and influence research roadmaps and connect client evidence to business outcomes.
• Advance the maturity of the research practice with evolving methods and governance.
• Administer research tools, templates, and repositories to enable reuse and connection.
• Own the AI layer of the practice with governed outputs and trust safeguards.
• Build and run enablement programs: curriculum, templates, coaching for design and product partners.

Skills

UX research

Discovery research

Stakeholder influence

Recruitment

Facilitation

Systems thinking

Storytelling

Research tools

Job description

Scotiabank in Toronto, Canada, seeks a Lead UX Researcher to drive discovery across digital and business teams. You will connect client needs to journeys and products, framing the right questions and translating evidence into strategic UX choices.

You will partner with executives, designers, and product teams to design bespoke research plans, manage an enablement program, and evolve the research practice to deliver impactful outcomes.