Senior UX Operations Manager

Bank of Montreal; Toronto; On-site; CAD 92,000 - 172,000; Full time

Job summary

A leading company is seeking a Senior UX Operations Manager in Toronto. This role involves enhancing collaboration and efficiency in the Experience Design organization. The successful candidate will lead teams, design user experiences, and implement training initiatives. The ideal candidate has extensive experience in design operations and user-centered design processes.

Benefits

Health Insurance

Tuition Reimbursement

Retirement Plans

Qualifications

• Typically 7+ years of relevant experience.
• Experience in design operations or related field.

Responsibilities

• Design and create digital experiences prioritizing user and business needs.
• Collaborate with development teams to produce intuitive software.
• Gather requirements and develop wireframes, visual designs, and prototypes.

Skills

User Interface Design

Cross-Group Collaboration

Verbal & Written Communication

Analytical & Problem Solving Skills

Emotional agility

Adaptability

Education

Related degree in design operations

Tools

Imaging Tools

Web Analytics

Job description

Senior UX Operations Manager page is loaded

Senior UX Operations Manager

Apply locations Toronto, ON, CAN | full-time | posted today | job requisition id R250012344

Application Deadline: 05/27/2025

Address: 33 Dundas Street West

Job Family Group: Customer Solutions

Reporting to the Design Director, the successful candidate will proactively identify and maintain a roadmap of opportunities across the Experience Design organization to enhance collaboration, unity, efficiency, and effectiveness. The Sr Manager will lead 1-2 ICs and collaborate with the Director-level & Head of Experience Design to scope, initiate, and execute ongoing operational training initiatives.

Responsibilities:

1. Design and create digital experiences prioritizing user and business needs over technology constraints.
2. Understand user flows, interaction models, navigation, and usage.
3. Apply user-centered design processes, conduct user research and testing, develop wireframes and task flows.
4. Collaborate with development teams to produce intuitive, user-friendly software, applying graphic design, programming, and web technologies.
5. Work with cross-functional teams including engineering, product management, and user research.
6. Select and implement usability testing techniques.
7. Gather requirements and develop sketches, wireframes, visual designs, and HTML/CSS prototypes.
8. Use design artifacts like wireframes, flows, and customer journeys to communicate ideas.
9. Create prototypes to convey initial concepts.
10. Transform user and business needs into digital experiences.
11. Develop sitemaps, information architecture, wireframes, and prototypes.
12. Promote a culture aligned with BMO's purpose, values, and strategy, modeling behaviors accordingly.
13. Ensure diversity and inclusion are integrated into work practices.
14. Set inspirational goals, define outcomes, and ensure accountability.
15. Build collaborative, high-performing teams, attracting and developing top talent.
16. Enhance team performance through recognition, coaching, and support.
17. Operate at a group/enterprise level, advising senior leaders and stakeholders.
18. Address complex, ambiguous situations with creative expertise.
19. Implement adaptive changes based on trends.
20. Additional responsibilities may be assigned as needed.

Qualifications:

Intermediate proficiency:

• User Interface Design

Advanced proficiency:

• Design Patterns/User Behavior
• Imaging Tools
• Web Analytics
• Media Content & Graphic Design
• Emotional agility
• Adaptability
• Business Requirements Definition & Analysis
• Accessibility & Responsive Design
• Storytelling & Usability Evaluation
• Design Thinking & Human-Centric Design
• User Research & Customer Centricity
• Verbal & Written Communication
• Analytical & Problem Solving Skills
• Cross-Group Collaboration
• Managing Ambiguity
• Data-Driven Decision Making
• Typically 7+ years of relevant experience and a related degree or equivalent experience in design operations or related field.

Salary: $92,400 - $171,600

Pay Type: Salaried

Salaries vary based on factors like location, skills, experience, and may include incentives, bonuses, and benefits such as health insurance, tuition reimbursement, and retirement plans. For details, visit Total Rewards.

About Us:

At BMO, our Purpose is to "Boldly Grow the Good" in business and life, creating positive change for our customers, communities, and employees. We foster innovation, transformation, and growth to empower lives and businesses worldwide.

We value our team members, offering growth opportunities, training, coaching, and support to help you succeed and make an impact from day one. More information at BMO Careers.

BMO is committed to inclusion, equity, and accessibility. Accommodations are available upon request during the recruitment process.