Senior UX Designer — Public Service (Hybrid/Onsite)

ThoughtStorm; Toronto; Hybrid; CAD 90,000 - 120,000; Full time

Job summary

ThoughtStorm in Toronto, ON is seeking a Senior UX Designer to support a Public sector digital services initiative. The role leads end-to-end UX research and design across web and mobile applications, collaborating with stakeholders, product teams, developers, and QA.

You will conduct interviews, usability testing, diary studies, and A/B testing; translate insights into IA, user flows, wireframes, and interactive prototypes using Figma and similar tools.

Qualifications

• Lead end-to-end UX research and design for web and mobile apps.
• Translate research insights into IA, sitemaps, user flows, journey maps, wireframes and prototypes.
• Facilitate UX workshops and align with stakeholders.
• Apply accessibility best practices (WCAG 2.1 AA) and Ontario Design System familiarity.

Responsibilities

• Design intuitive, accessible user experiences across devices and interfaces.
• Conduct interviews, surveys, usability testing, diary studies and A/B testing.
• Collaborate with business stakeholders, product teams, developers and QA throughout the design lifecycle.
• Translate complex information into clear, user-focused content and interactions.

Skills

UX research

User interviews

Usability testing

A/B testing

Card sorting

Information architecture

Wireframes

Prototyping

Facilitation

Stakeholder alignment

Tools

Figma

Prototyping tools

Job description

ThoughtStorm in Toronto, ON is seeking a Senior UX Designer to support a Public sector digital services initiative. The role leads end-to-end UX research and design across web and mobile applications, collaborating with stakeholders, product teams, developers, and QA.

You will conduct interviews, usability testing, diary studies, and A/B testing; translate insights into IA, user flows, wireframes, and interactive prototypes using Figma and similar tools.