Senior User Researcher II

Triwill Group; Canada; Hybrid; CAD 90,000 - 135,000; Full time

Job summary

Triwill Group seeks a Senior User Researcher II based in Canada to own research strategy for a core product area and influence product direction through evidence-based insights.

You will combine qualitative and quantitative methods across discovery, evaluation, launch, and post-launch stages, partnering closely with Product, Design, Engineering, Data, and business teams to scale research practices and deliver actionable learning agendas.

Qualifications

• Owns research strategy for a core product area.
• Influences product direction with evidence-based insights.
• Combines qualitative and quantitative methods across discovery to post-launch.

Responsibilities

• Owns research strategy for a core product area.
• Influences product direction through evidence-based insights.
• Uses both qualitative and quantitative methods across discovery, evaluation, launch and post-launch stages.
• Collaborates with Product, Design, Engineering, Data and business teams to scale research practices.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior User Researcher II based in Canada.

As a Senior User Researcher, you will own research strategy for a core product area and influence product direction through evidence-based insights. You’ll turn ambiguous business and customer questions into focused research plans and actionable learning agendas. The role combines qualitative and quantitative methods across discovery, evaluation, launch, and post-launch stages. You’ll partner closely with Product, Design, Engineering, Data, and business teams in a collaborative, fast-moving environment. Your work will help teams identify unmet needs, challenge assumptions, and make confident decisions before product direction is finalized. You’ll also help scale research practices through accessible insights, reusable workflows, and AI-supported research methods. This is a 12-month maternity leave coverage opportunity with significant scope for independent impact.