Senior Tier 3 Technical Analyst – Escalation & Solutions Lead

TLC Solutions; Township of Langley; On-site; CAD 90,000 - 130,000; Full time

Job summary

TLC Solutions is seeking an experienced Technical Analyst to join our Technical Services team in an in-office, full-time role. The analyst will serve as the final escalation point for complex issues, troubleshoot advanced infrastructure, cloud, network, and security problems, and mentor other team members.

Responsibilities include leading technical delivery of projects, gathering client requirements, designing solutions, and creating clear documentation.

Qualifications

• Senior Tier 3 experience with at least 5+ years as Systems Administrator or Systems Engineer.
• Advanced troubleshooting and problem-solving skills.
• Strong knowledge of Microsoft technologies, cloud services, networking, virtualization, backup, and cybersecurity.
• Experience designing and implementing technical solutions.
• Experience leading or delivering complex IT projects.
• Strong documentation and communication skills.
• Ability to work independently and take ownership of complex technical problems.
• Mentor and support other technical professionals.

Responsibilities

• Serve as the final Tier 3 escalation point for complex technical issues.
• Troubleshoot and resolve advanced infrastructure, cloud, network, security, and systems issues.
• Work with clients to gather requirements and design technical solutions.
• Lead the technical delivery of complex projects from planning through completion.
• Identify and mitigate technical risks within client environments.
• Create and maintain clear technical documentation.
• Develop scopes of work for technical projects.
• Mentor junior and intermediate technical team members.
• Facilitate technical training and knowledge sharing.
• Assist with urgent or emergency technical work when required.
• Perform onsite work and travel to client locations when required.

Skills

Senior Tier 3

Systems Administrator

Systems Engineer

Troubleshooting

Cloud services

Networking

Cybersecurity

Documentation

Mentoring

Project delivery

Job description

TLC Solutions is seeking an experienced Technical Analyst to join our Technical Services team in an in-office, full-time role. The analyst will serve as the final escalation point for complex issues, troubleshoot advanced infrastructure, cloud, network, and security problems, and mentor other team members.

Responsibilities include leading technical delivery of projects, gathering client requirements, designing solutions, and creating clear documentation.