Senior Test Analyst

Tri-global Solutions Group Inc.; Edmonton; Hybrid; CAD 90,000 - 128,000; Part time

Job summary

Tri-global Solutions Group Inc. is seeking one Senior Test Analyst / Trainer to join our Service Delivery team with the Government of Alberta.

The role is remote within Canada, contract for 11 months with a possible 12-month extension, and may require occasional Edmonton-based meetings. Responsibilities include developing and executing test scenarios, leading UAT, defect management, and creating training materials with AI-assisted content reviewed for accuracy and compliance.

Qualifications

• Experience coordinating testing activities with business users and technical teams (5 years+).
• Experience developing end-user training materials (5 years+).
• Experience identifying, tracking, and validating defects through resolution (5 years+).
• Experience in software testing methodologies, UAT, and business process validation (5 years+).
• Experience supporting data validation, integration testing, and deployment readiness (5 years+).
• Experience working in Agile or iterative delivery environments with sprint-based testing cycles (5 years+).

Responsibilities

• Develop, update, and execute test scenarios, scripts, and cases aligned with requirements and acceptance criteria.
• Perform UAT, functional, regression, and end-to-end testing.
• Identify, document, track, and validate defects; support resolution.
• Maintain testing documentation and status reports; leverage AI-assisted tools for quality.
• Support integration testing, data migration validation, and business process checks.
• Monitor progress, communicate risks and blockers; participate in sprint-based testing activities.
• Develop, update, and maintain training materials and readiness artifacts; validate AI-generated content for accuracy and compliance.
• Collaborate with Product Owners, SMEs, and stakeholders to ensure training reflects approved processes.

Skills

Coordinating testing activities

Develop end-user training materials

Defect management

Software testing methodologies

Data validation & test

Agile / Scrum

Education

Bachelor's Degree or equivalent

Job description

SENIOR TEST ANALYST / TRAINER

Requisition #: R26-3583 (GOAPRDJP00001007)

Location: Remote (within Canada)

Engagement Type: Contract

Number of Resources required: 1

Rate (CAD): Up to $79.00 per hour / Commensurate with related experience and market competitiveness

Term: 11 months (2026-09-30 to 2027-08-31) with 12-month extension available (up to 23-month contract)

Hours per day: 7.25

Security Screening: Standard (Criminal Record Check)

Submission Deadline/Closing Date: September 3, 2026 (10:00 AM Mountain Time)

Tri-global Solutions Group Inc. is seeking one (1) Senior Test Analyst / Trainer to join our Service Delivery team with the Ministry of Technology and Innovation (Government of Alberta).

WORK MODEL: The successful candidate(s) will work remotely; however, may be required to attend meetings or work sessions in Edmonton, AB on reasonable notice provided by the Client (onsite attendance unlikely for out-of-province contractors). It is anticipated the role will be 100% remote. Work must be performed from within Canada, due to network and data security policies. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are between 08:15- 16:30 Mountain Time, Monday through Friday excluding observed holidays.

Thank you.

Tri-global Solutions Group Inc.

Website: https://tri-global.com

PROJECT OVERVIEW

Project Name: Consumer Licensing Enquiry Online – Test Analyst

Scope: Scope of Work – Testing Analyst (CLEO)

The Testing Analyst will provide testing, business readiness, training, and AI-enabled quality assurance services in support of the Consumer Licensing Enquiry Outreach (CLEO) initiative. The resource will support User Acceptance Testing (UAT), enhancement testing, defect management, training material development, deployment readiness, post-implementation stabilization activities, and the responsible use of Artificial Intelligence (AI) tools to improve testing, documentation, and knowledge transfer processes.

Services will be delivered in accordance with approved project requirements, ServiceNow stories, acceptance criteria, project schedules, Government of Alberta governance processes, and responsible AI principles. The resource will work collaboratively with Product Owners, Subject Matter Experts (SMEs), business stakeholders, and project team members to validate the CLEO solution, support business readiness activities, and ensure users are prepared for operational readiness.

The Testing Analyst will be responsible for developing and executing testing activities, validating business and technical requirements, supporting defect resolution, and creating training and readiness materials that enable successful user adoption. The resource will also identify opportunities to leverage approved AI-enabled tools to improve testing efficiency, documentation quality, training development, knowledge management, and readiness activities while maintaining appropriate human oversight and quality assurance. The resource will support the development and validation of training materials, user guides, job aids, FAQs, training scenarios, and knowledge transfer content, including AI-assisted content creation where appropriate. All AI-generated outputs must be reviewed and validated to ensure accuracy, completeness, accessibility, alignment to approved business processes, and compliance with Government of Alberta standards.

The Testing Analyst will contribute to continuous improvement initiatives by assessing opportunities to use AI-assisted tools to support test case development, test coverage analysis, defect investigation, reporting, documentation, and training preparation. Work is deliverable-based and aligned with approved CLEO testing, training, business readiness, knowledge transfer, and deployment readiness artifacts.

Services are performed within established Government of Alberta project management, testing, quality assurance, privacy, security, accessibility, and governance frameworks. The resource is responsible for planning, coordinating, and executing testing and readiness activities required to support successful CLEO implementation and user adoption. This includes supporting the responsible use of approved AI-enabled tools and ensuring all AI-assisted outputs are appropriately reviewed and validated before use.

The resource has no authority for project scope approval, budget approval, solution design decisions, procurement decisions, operational policy decisions, AI governance decisions, or production release sign-off. Engagement is time-bound to CLEO project delivery, testing cycles, training development, business readiness activities, deployment readiness, transition to operations, go-live support, and post-implementation stabilization.

The Testing Analyst is expected to promote continuous improvement and innovation by identifying opportunities to leverage approved AI capabilities to enhance testing effectiveness, training development, knowledge transfer, and operational readiness while ensuring compliance with Government of Alberta policies, governance requirements, privacy obligations, and responsible AI practices.

DESCRIPTION OF SERVICES

• Develop, update, and execute test scenarios, test scripts, and test cases aligned with approved business requirements, ServiceNow stories, and acceptance criteria, leveraging approved AI-assisted tools where appropriate to improve test coverage, traceability, and efficiency.
• Perform User Acceptance Testing (UAT), including functional testing, enhancement testing, regression testing, end-to-end process testing, and retesting activities to validate system functionality and business outcomes.
• Identify, document, track, and validate defects, including severity assessment, supporting evidence, root cause analysis support, and verification of defect resolution. Utilize AI-enabled tools, where appropriate, to support defect analysis, pattern identification, and documentation activities.
• Maintain testing documentation, execution records, traceability information, and testing status reports using approved project tools and repositories, while leveraging AI-assisted productivity tools to improve documentation quality and consistency.
• Support integration testing, data migration validation, and business process validation activities, including the use of AI-enabled tools, where appropriate, to assist in identifying data inconsistencies, process gaps, or testing opportunities.
• Monitor testing progress and communicate testing risks, issues, dependencies, constraints, and blockers that may impact project timelines or deliverables, utilizing available reporting and analytical tools to support decision-making.
• Participate in sprint-based and release-based testing activities, including test planning, test execution, defect triage, deployment validation, smoke testing, post-deployment verification, and continuous improvement of testing practices.
• Develop, update, and maintain training materials and business readiness artifacts, including user guides, quick reference guides, job aids, training presentations, process documentation, knowledge articles, and frequently asked questions (FAQ) content. Leverage approved AI tools, where appropriate, to accelerate content development while ensuring accuracy and quality.
• Collaborate with Product Owners, SMEs, and business stakeholders to ensure training materials accurately reflect approved business processes, system functionality, and user needs.
• Support training readiness activities by preparing training scenarios, training datasets, demonstrations, user adoption materials, and AI-assisted learning content where appropriate.
• Facilitate or support knowledge transfer sessions, user walkthroughs, demonstrations, and training sessions as required, including demonstrating effective use of approved AI-enabled capabilities associated with the solution.
• Validate training materials, AI-generated content, and documented procedures against system functionality, business processes, and approved requirements to ensure accuracy, consistency, accessibility, and usability.
• Provide support during go-live, business readiness assessments, operational transition activities, and post-implementation stabilization periods, including assisting users with adoption of new business processes, digital capabilities, and approved AI-enabled tools.
• Identify opportunities to improve testing, training, documentation, and business readiness activities through the responsible use of Artificial Intelligence (AI) and Generative AI tools, while ensuring compliance with project governance, privacy, security, accessibility, and quality standards.
• Assess and validate AI-generated outputs used within testing and training activities to ensure content accuracy, relevance, completeness, and alignment with approved business requirements and Government of Alberta standards.

MANDATORY SKILLS

• Bachelors Degree or equivalent experience in a related field, such as Information Technology or Business. (Yes or No)
• Experience coordinating testing activities with business users, business analysts, technical teams, project managers, security teams, and third-party vendors. (5 years+)
• Experience developing end-user training materials with one or more of the following: user guides, quick reference guides, job aids, process documentation, training presentations, and knowledge articles and validating against system functionality and business processes to ensure accuracy and usability. (5 years+)
• Experience identifying, documenting, tracking, and validating defects through resolution, and maintaining test execution records, testing metrics, trackers, and status reporting for project stakeholders. (5 years+)
• Experience in software testing methodologies, User Acceptance Testing (UAT), and business process validation, including one or more of the following: developing and executing test cases, test scripts, test scenarios, and test plans based on business requirements and acceptance criteria. (5 years+)
• Experience supporting data validation, integration testing, end-to-end testing, and deployment readiness activities. (5 years+)
• Experience working in Agile or iterative delivery environments with sprint-based testing cycles. (5 years+)

DESIRABLE / NICE TO HAVE SKILLS

• Active Certified ScrumMaster (CSM) Certification. (Yes or No)
• Agile certification. (Yes or No)
• Professional qualification in Test Management (e.g., ISTQB or QAI certification). (Yes or No)
• PROSCI change management certification or designation. (Yes or No)
• SAFe 6 practice consultant Certification. (Yes or No)
• Experience designing role-based training programs and learning plans. (5 years+)
• Experience developing and delivering training materials and enabling teams on data, analytics, and AI best practices, governance, and platform adoption. Experience leveraging AI-assisted tools to develop test cases, test scenarios, training guides, user documentation, job aids, FAQs, and knowledge articles. (1 years+)
• Experience supporting, delivering, and/or facilitating end-user training sessions, workshops, demonstrations, or knowledge transfer activities in classroom, virtual, or hybrid settings. (5 years+)
• Experience supporting business readiness and/or deployment readiness, go-live activities, post-implementation stabilization, hypercare, and operational transition. (5 years+)
• Experience supporting licensing, regulatory, permitting, or citizen-facing service transformation initiatives. (2 years+)
• Experience working with ServiceNow applications, workflows, stories, and acceptance criteria. (2 years+)

WHY WORK WITH TRI-GLOBAL?

• Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
• Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
• Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.