Senior Technology Specialist, Enterprise Platforms

Equitable; Southwestern Ontario; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Career growth

Annual incentive pay

Pension matching

Volunteer day

Job summary

Equitable is seeking a Senior Technology Specialist to join the Enterprise Content Management team in a hybrid role based in Waterloo, ON. You will analyze, design, configure, develop, test, implement, and modernize capture, imaging, and workflow applications to support core business objectives.

You will lead complex configurations, collaborate with partners and IT groups, and drive automation and continuous improvement across on‑premise and cloud environments.

Qualifications

• Strong technical design skills for complex solutions.
• Experience as technical lead on large integrated implementations.
• Ability to analyze and optimize complex processes and code/configuration.
• Thorough knowledge of C# on .NET Core and .NET Framework; REST APIs.
• Experience with on‑premise and cloud‑based solutions; DevOps practices.

Responsibilities

• Lead design, development, and maintenance of medium to large workflow/automation projects.
• Create and support complex configurations within the ECM framework and integrations.
• Collaborate with business partners and IT teams to deliver integrated solutions.
• Diagnose complex issues and provide solution options with impact analysis.
• Research new technologies with the ECM Architect to improve business outcomes.
• Provide ongoing support and monitoring of ECM systems for availability and performance.

Skills

Technical design

Leadership

REST APIs

C# .NET Core/Framework

Cloud & On-Prem

DevOps

Analytical skills

Communication

Education

University degree or equivalent

Tools

Hyland OnBase

WorkView

Kofax Capture

Azure

Azure DevOps

Job description

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact for our clients, our communities, and each other.

The Opportunity

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose – putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are seeking a highly motivated Senior Technology Specialist to join our Enterprise Content Management team. In this role, the successful candidate will be responsible for analyzing, designing, configuring, developing, testing, implementing, maintaining, and modernizing Equitable’s capture, imaging, and workflow applications.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Experience with Workflow, Content Management and Document management are critical for this role.

This is an exciting opportunity to join one of Kitchener-Waterloo’s Top Employers for 2026!

Work Arrangements

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement, and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do

• Lead design, development, and maintenance of medium to large workflow/automation requests and projects to support critical business objectives
• Create, enhance, and support complex technical configurations and coding of customized solution components within the ECM framework, including integrations with various major systems within the organization
• Engage and collaborate closely with our business partners, senior ECM team members and other IT groups to successfully design and implement quality integrated solutions
• Solve complex technical problems, track and provide various solution options with impact analysis
• Research new technologies and collaborate with the ECM Architect to make recommendation for the betterment of the business
• Be part of a dynamic team that provides technical support and monitors and maintains Enterprise Content Management systems for solid availability and performance

What you’ll bring

• Strong technical design skills and ability to deliver complex solutions in a fast-paced environment
• Experience as technical lead on larger integrated implementations. Able to lead initiatives and drive the execution with a sense of urgency and ownership.
• Ability to analyze and document existing complex custom processes and propose options for streamlining existing code/configuration, if necessary
• Thorough knowledge of C# on both .NET Core and .NET Framework as well as experience in building and consuming REST APIs.
• In-depth, hands‑on experience with software systems design and development for both on-premise and Cloud based solutions. Excellent knowledge of code management and build practices (e.g., DevOps)
• Solid operational support skills, including troubleshooting system health and communicating effectivity with business and other IT partners to define and resolve issues
• Strong analytical and problem‑solving skills with focus and attention to detail
• Working knowledge or experience with Enterprise Workflow, case and queue management or automation solutions (e.g., Hyland’s OnBase and WorkView solutions, Kofax Capture solutions) would be an asset
• Working knowledge or experience with Microsoft Azure would be an asset
• Excellent verbal and written communications skills – can articulate complicated ideas in a clear and friendly manner, technical information to non-technical audiences
• Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
• Strong working knowledge of networks, active directory, security practices and server infra‑structure
• University degree and/or a combination of equivalent technical education and working experience

What’s in it for you

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work‑life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

Reports To

Manager, Enterprise Content Management

Department

Enterprise Platforms

Term

Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.