Senior Business System Analyst, Enterprise Platforms

Equitable-C; Southwestern Ontario; Hybrid; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Incentive pay

Annual salary reviews

Employer-paid benefits

Pension matching

Volunteer day

Job summary

Equitable, a Canadian mutual company, seeks a Senior Business Systems Analyst to optimize workflows and automation across enterprise content management. Based in Waterloo, this hybrid role combines business analysis with technical collaboration to deliver efficient client-focused solutions.

You will partner with business teams and ECM IT, guide requirements, and support QA while advancing process automation initiatives that drive business value.

Qualifications

• Minimum 5–8 years in a Business Systems Analyst role.
• 2+ years in insurance or financial services preferred.
• Experience writing functional requirements, use cases, and process flows.
• Ability to communicate technical information to non-technical audiences.

Responsibilities

• Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests.
• Collaborate with business partners and IT to define solution specifications aligning to business needs.
• Prioritize enhancement requests and ensure delivery meets standards and audit controls.
• Lead teammates through collaboration and accountability for results.
• Support QA activities including test strategy and defect management.
• Continue knowledge growth in business domains and products/services.

Skills

Business analysis

Stakeholder management

Process improvement

Documentation

Communication

Analytical thinking

Team collaboration

Education

Bachelor's degree in Computer Science or related field

Tools

QC

ALM

Jira

MS Visio

MS Office (Access)

SQL

DB2

C#/.Net

SOAP/REST APIs

Job description

Equitable – The Opportunity

At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

We are seeking a highly motivated Senior Business Systems Analyst to join our Enterprise Content Management IT team! In this role, the successful candidate will be a highly analytical specialist, responsible for both business and technical analysis, focused on bringing efficiency and business value to various business teams utilizing components of Equitable’s capture, imaging, and business process automation solutions.

We are looking for an individual who is passionate about how technology drives business. Someone who understands how continuous improvement and automation can help business succeed today and in our future. Are you a passionate analytical specialist and collaborator that speaks the language of both the business and technology? Are you excited about supporting and enhancing business critical workflows with automation across the enterprise? Do you enjoy partnering with technical specialists and a wide variety of business teams to analyze and solve challenges?

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements

This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do

• Provide systems analysis, problem solving and documentation for medium to large workflow/automation requests and projects in support critical business objectives
• Engage and collaborate closely with our business partners, senior technical ECM team members and other IT groups to successfully define solution specifications which align to the business needs and enhance the client experience
• Triage various enhancement requests across the enterprise of business teams and decipher business value and determine prioritization
• Provide leadership to team members and peers by collaborating with others and holding self and team accountable for results
• Ensure that all projects delivered meet the established organization standards and audit controls
• Continuously enhance knowledge of business domains and their products/services
• Identify process improvements opportunities proactively
• Help ensure a solid solution is delivered that meets the stakeholders’ needs
• Assist in quality assurance testing, including creation and execution of test strategies, test plans, executing test cases and defect management

What you’ll bring

• 5-8 years of experience in Business Systems Analyst role
• Minimum 2 years' experience in insurance or financial services industry
• CCBA or CBAP or working towards designation
• Previous Business Analyst and Quality Assurance experience
• Degree in Computer Science, Software Engineering, or a related discipline
• Waterfall and/or Agile methodology experience
• Experience with Capture, Imaging, Case Management and Business Process Automation solutions. Note: experience with Hyland’s OnBase and WorkView technologies would be an asset
• Strong analytical ability to apply critical thinking and high attention to evidence-based details, and keen observation/reasoning skills
• Excellent verbal and written communications skills. Ability to clearly articulate complicated ideas, and communicate technical information to non-technical audiences
• Experience writing functional requirements, use cases and process flows
• Team-oriented and skilled in working within a collaborative environment. Strong interpersonal and partnership building skills; can reach out and engage a variety of individuals
• Experience in the use of analytical/modeling tools for both processes and data
• In-depth understanding of the overall system development methodology
• In-depth understanding of insurance business concepts, typical supporting systems, architecture, procedures, and functions
• In-depth understanding of application infrastructure, database and technical platforms
• Experience and/or proficient in many of the following:
  • Content management and workflow concepts
  • Web and client/server architectures
  • Knowledge of database design
  • Test Management tools (QC, ALM, Jira)
  • MS Office Tools including Microsoft Access and Visio
  • Working knowledge of SQL, DB2, C#, .Net and SOAP or REST APIs
  • Knowledge and Experience with Agile, Scrum, Kanban
  • Exposure to CI/DevOps
  • Code analysis for the purpose of understanding system functionality

What’s in it for you

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a "dress for your day" approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team. Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To: Senior Technology Manager, Enterprise Platforms
Department: IT Data & Analytics
Term: Permanent Full-Time