Intermediate Technology Specialist, Service Now Developer

Equitable; Southwestern Ontario; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Volunteer day

Pension matching

Employer-paid benefits

Dress for your day

Work-life balance

Job summary

Equitable in Waterloo, Ontario, is seeking a skilled IT professional to maintain and enhance shared technology solutions and infrastructure. You will collaborate with cross-functional partners to develop, test, and refine systems that serve internal and external clients, tackling complex challenges and driving process improvements.

The role is hybrid: two in-office days every other week, plus a fifth day each month, with opportunities to work from the office more.

Qualifications

• Minimum 3+ years of IT experience with cross-functional collaboration.
• Post-secondary degree in CS, CE, SE or related discipline.
• Certifications related to the ServiceNow platform or supporting technologies are preferred.
• Experience designing and maintaining enterprise platforms, especially ServiceNow.
• Proficiency with ServiceNow scripting languages (JavaScript, Jelly, Glide API).
• Hands-on experience with ServiceNow integrations (REST/SOAP) and Mid Server connectivity.
• Strong client experience focus and professional communication.
• Growth mindset, continuous improvement, and knowledge sharing.

Responsibilities

• Support implementation of policies, standards, and procedures for architecture and governance of technical systems.
• Collaborate with Business and IT on solution design, development, and quality management for shared infrastructure.
• Enhance client satisfaction by addressing system issues and maintaining solutions.
• Perform hands-on configuration, troubleshooting, upgrades, and hardware/software replacements.
• Maintain internal process documentation and quality artifacts for compliance.
• Inspect systems to identify efficiency improvements and optimize performance.
• Provide technical guidance to peers and end-users for continuous delivery.
• Design, manage, and support the ServiceNow platform including scripting, automation, and integrations.

Skills

IT experience

ServiceNow

JavaScript

Jelly scripting

Glide API

REST API

SOAP API

Mid Server

Client focus

Education

Post-secondary degree in CS/CE/SE

Tools

ServiceNow platform

Mid Server

JavaScript

Job description

The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you.

Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

In this role, you will help maintain and enhance shared technology solutions and infrastructure that power the organization’s service experience. You’ll collaborate with cross‑functional partners to develop, test, launch, and refine systems that support both internal and external clients. This position is ideal for someone who enjoys solving complex challenges, improving processes, and building impactful technology solutions that align with business priorities.

Join one of the region’s top employers and be part of something that truly makes a difference.

Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Support the implementation of corporate policies, standards, and procedures that guide architecture, governance, and management of technical systems
• Collaborate with Business and IT teams on solution design, development, and quality management for shared infrastructure applications
• Enhance client satisfaction by identifying system issues and contributing to ongoing maintenance and solution implementation
• Perform hands‑on configuration, troubleshooting, upgrades, and replacement of hardware and application software
• Maintain internal process documentation and quality system management artifacts to ensure compliance with standards
• Inspect systems and workflows to identify opportunities for efficiency improvements
• Monitor capacity usage and performance of assigned technologies to ensure operational availability
• Provide technical guidance to peers and end-users to support continuous delivery of shared technology solutions
• Follow defined processes and identifying gaps or risks that could expose the organization to operational risk
• Design, manage, and support the enterprise ServiceNow platform—including scripting, automation, and integrations (REST/SOAP, Mid Server)

What you’ll bring:

• At least 3+ years of experience in IT, with strong capabilities across relevant technical sub-specialties
• A post‑secondary degree or equivalent experience in computer science, computer systems engineering, software engineering, or a related discipline
• Contemporary technical certifications related to the ServiceNow platform or supporting technologies
• Experience designing and maintaining enterprise platforms, particularly ServiceNow
• Proficiency with ServiceNow‑specific scripting languages such as JavaScript, Jelly, and the Glide API
• Hands‑on experience with ServiceNow integrations, including REST/SOAP APIs and Mid Server connectivity
• Strong client experience focus, demonstrating empathy, professionalism, and the ability to resolve complex inquiries
• A growth mindset with a passion for continuous improvement, innovation, and knowledge sharing
• Excellent interpersonal, communication, and conflict‑management skills with an ability to work effectively across diverse teams
• Flexibility and agility in adapting to changing priorities, along with strong critical reasoning and decision‑making abilities

What’s in it for you:

• Career Growth: Regular learning sessions and developmentopportunities
• Total Rewards: Incentive pay, annual salary reviews, employer‑paid benefits and pensionmatching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work‑life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

We’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at [e-mail]. We’re happy to help.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. This position is open and we are excited to find the right person to join our team.Your base pay will be based on your skills, qualifications, experience and education.

At Equitable, your resume will be reviewed by real people and all hiring decisions are made by our recruiters and hiring managers. AI tools may be used to support administrative and productivity tasks throughout the recruitment process, but we believe that evaluating experience, skills, and talent potential requires meaningful human interaction.

As part of our commitment to maintaining a secure and trusted workplace, candidates selected to move forward in the recruitment process will be required to complete a background screening in accordance with company policy.

Reports To:Lead Technology Manager, ITSM Department:IT Infrastructure Term:Permanent Full-Time