SENIOR TECHNOLOGY ANALYST SUPERVISOR

City of Toronto; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

The City of Toronto is seeking a Senior Technology Analyst Supervisor to enhance operations in their Technology Services division. The ideal candidate will lead project teams specializing in audio-visual systems within large-scale corporate environments while ensuring effective training and supervision of staff. This role also requires handling technical project management and innovative solutions to ensure high service delivery standards. The successful candidate will join a diverse and inclusive workplace committed to equity.

Qualifications

• Extensive experience with Audio-Visual Applications.
• Considerable experience leading complex audio-visual productions.
• Demonstrated ability to lead technical project teams effectively.

Responsibilities

• Supervises and trains staff, ensuring effective teamwork and high standards.
• Implements plans and recommends policies regarding program requirements.
• Coordinates comprehensive enterprise management and disaster recovery solutions.

Skills

Leadership

Project Management

Audio-Visual Applications

Education

Post-secondary education in Audio Visual

Job description

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Division & Section: Technology Services, Enterprise Services & Operations

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 25-Jun-2025 to 10-Jul-2025

Major Responsibilities:

• Implements detailed plans and recommends policies/procedures regarding program specific requirements.
• Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others.
• Supervises the day to day operation of all assigned staff including the scheduling, assigning and reviewing of work. Authorizes and co-ordinates vacation and overtime requests. Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary.
• Provides input into and administers assigned budget, ensuring that expenditures are controlled and maintained within approved budget limitations.
• Provides expertise and knowledge in innovating enterprise-wide solutions by planning, designing, implementing, monitoring and supporting large-scale corporate computer systems to ensure they meet overall corporate objective and strategic direction.
• Influences success of corporate solutions and projects through advanced systems administration, computer system architectural design, storage infrastructure, capacity planning/performance management, security, audit report, and enterprise management monitoring to computer systems which support computer desktops, integrated over a telecommunications infrastructure.
• Co-ordinates and implements the provision of enterprise management services for critical event notification/escalation including automated remedial action, and escalation until resolution to ensure systems availability 7x24x365.
• Ensures increased availability of mission critical systems and reduces downtime/impact by identifying and eliminating single points of failure, and problem anticipation/diagnosis, timely identification/solving/resolution. Provides analysis and remediation of problems, and responding/adapting to business requirements.
• Ensures security of corporate computer systems and user access on the City's computer network and performs lead role in the development/implementation of prudent security principles to meet corporate/business requirements.
• Ensures provision of and plans for data integrity across multiple data storage solutions for support of corporate users including implementation of any on-line, near-line and off-line storage technology allowing for the backup/restoration of data in an enterprise data centre comprised of large enterprise calibre tape libraries and disk farms, enterprise calibre server platforms.
• Develops technical criteria of the overall mass storage and storage area networks (SAN) to meet the open systems storage requirements of the corporate consolidated data centre.
• Co-ordinates implementation and facilitation of standardized corporate enterprise solutions for acquisition of hardware, installation of software, collection of asset information, protection from computer viruses/infiltration, and local/remote access to systems in order to protect the assigned servers and corporate users.
• Makes recommendations, provides input, and co-ordinates implementation of business continuity plans and disaster recovery to ensure enterprise computer solutions are maintained.
• Works with highly confidential information; available 7x 24 while on-call to respond to critical page alerts.
• Conducts appropriate capacity planning, and availability analysis. Recommends configuration changes, responds to audit reports and translates future business requirements into additional capacity requirements for input into business cases.
• Co-ordinates Platform Support and enterprise management provisions for compliance of Service Level Agreement.
• Acts as an internal consultant to business units to ensure integration of divisional strategies, identifying duplication of services, leveraging of corporate initiatives and efficient use of resources.
• Assists Manager to develop Request for Proposal, Request for Quotation, Request for Information, and Administrative and Budgeting Reports. This requires co-ordination/liaison with other senior internal and/or external staff.
• Leads and participates on City wide teams charged to evaluate enterprise wide responses to RFP, RFQ, and RFI. Makes recommendations to senior management based upon their research findings.

Key Qualifications:

Your application for the role of Senior Technology Analyst Supervisor should describe your qualifications as they relate to:

• Post-secondary education in Audio Visual, combined with experience working on large-scale audio-visual productions, or an approved equivalent combination of education and/or experience.
• Extensive experience with Audio-Visual Applications.
• Considerable experience with leading complex audio-visual productions, with integration technologies to support large scale corporate environments.
• Demonstrated ability to lead technical project teams and operations teams effectively and strong experience with team leadership with a process-focused and automation mindset.
• Willing to participate in 7x24 on-call shifts.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity .