Senior Technical Writer — Support Docs & IA Strategy

Fullscript; Kelowna; A distancia; CAD 75.000 - 90.000; Jornada completa

Descripción de la vacante

Fullscript is seeking a Senior Technical Writer to own documentation for one or more product areas of the Fullscript platform. You will partner on content strategy for the Support Center and stay hands-on with writing and editing as the product evolves.

You will shape information architecture, taxonomy, metadata, and content types while collaborating with Product, Engineering, and Support teams to ensure accurate, AI-ready content that serves practitioners, patients, and agents alike.

Formación

• 5+ years writing technical or support documentation for SaaS platforms or complex software environments.
• Experience with content modeling and single-sourcing.
• Proficiency with a modern content management system and metadata-driven workflows.
• Comfort with AI-assisted authoring and understanding its limitations.

Responsabilidades

• Documentation ownership: manage lifecycle across product areas, including planning, drafting, maintenance and retirement.
• Information architecture and content strategy: design taxonomy, navigation, metadata, and content types.
• Release scoping and cross-functional collaboration: gather technical info with PM, Eng, SME, and translate into docs.
• Standards, quality, and governance: enforce style guides, taxonomy, and governance across the center.
• Peer review and mentorship: provide editorial guidance and coach other writers.

Conocimientos

Technical writing

SaaS documentation

Single-sourcing

Content modeling

AI-assisted authoring

Editorial policy

Herramientas

Paligo

Heretto

IXIASOFT

Descripción del empleo

Fullscript is seeking a Senior Technical Writer to own documentation for one or more product areas of the Fullscript platform. You will partner on content strategy for the Support Center and stay hands-on with writing and editing as the product evolves.

You will shape information architecture, taxonomy, metadata, and content types while collaborating with Product, Engineering, and Support teams to ensure accurate, AI-ready content that serves practitioners, patients, and agents alike.