Senior Technical Writer - SaaS Docs Leader (Remote)

Content Creators; Toronto; Hybrid; CAD 75,000 - 90,000; Full time

Benefits offered by this job

Remote-friendly

Flexible PTO

RRSP/401k match

Premium benefits package

Fullscript discounts

Learning opportunities

Job summary

Fullscript seeks a Senior Technical Writer to own documentation across product areas of the Fullscript platform and to partner on content strategy for the Support Center. You are hands-on in writing and editing while shaping how content is structured for easy self-service and agent-assisted help.

You will influence information architecture, document complex behavior, and guide releases with SMEs and product teams.

Qualifications

• 5+ years of writing technical or support documentation for SaaS platforms or complex software environments.
• Direct experience changing the structure of a documentation set, knowledge base, or help center.
• Strong writing skills to turn complex technical behavior into accurate, scannable documentation.
• Comfortable working from incomplete information and defining documentation plans for evolving releases.
• Experience with content modeling and single-sourcing to keep facts in one place.

Responsibilities

• Own the content lifecycle for product areas from planning through maintenance and retirement.
• Document complex platform behavior, including integrations, identity and permissions, and new features.
• Produce AI-ready content with consistent markup and metadata for routing queries.
• Collaborate with cross-functional teams to design and evolve information architecture and governance.

Skills

Technical writing

SaaS docs

Content strategy

Editing

AI-assisted writing

Tools

Paligo CCMS

IXIASOFT

DITA

Job description

Fullscript seeks a Senior Technical Writer to own documentation across product areas of the Fullscript platform and to partner on content strategy for the Support Center. You are hands-on in writing and editing while shaping how content is structured for easy self-service and agent-assisted help.

You will influence information architecture, document complex behavior, and guide releases with SMEs and product teams.