Claims Adjuster - Physical Damage (ON)

Echelon Insurance; Mississauga; On-site; CAD 55,000 - 75,000; Full time

Job summary

Echelon Insurance in Mississauga is seeking a Claims Adjuster, Physical Damage to handle a range of auto and commercial vehicle claims. The role requires investigating and evaluating claims to resolve them efficiently while maintaining high service standards.

You will assess coverage, negotiate settlements, and collaborate with managers, brokers, and vendors to manage claims across jurisdictions. A CIP designation or progress toward it is preferred, with 1–3 years of experience in casualty

Qualifications

• Post-secondary education or equivalent experience.
• CIP or working towards designation.
• Minimum of 1-3 years experience handling casualty claims or related experience.
• Strong organizational; decision making and problem solving skillset.
• Ability to understand insurance contracts in various jurisdictions.
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues.
• Ability to cross-reference information with attention to detail.
• Strong general computer knowledge required.
• Excellent communication skills, both written and verbal.

Responsibilities

• Investigate, evaluate, negotiate personal/commercial lines claims of low to moderate complexity.
• Handle automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims.
• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences.
• Obtain approval from Manager on claims above authority.
• Direct vendor partners as necessary.
• Timely, accurate reserving in line with Corporate protocols and guidelines.
• Maintain control over expenses through pro-active handling techniques.
• Manage claims with tact and professionalism across jurisdictions.
• Perform other tasks and duties as assigned by the Unit Manager.

Skills

Organizational skills

Decision making

Problem solving

Communication skills

Attention to detail

Education

Post-secondary education or equivalent experience

Job description

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do

• The Claims Adjuster, Physical Damage is responsible for handling of automobile, long haul trucking, motorcycle, and recreational vehicle physical damage claims. The claims are of varying low to moderate complexity and the successful candidate will have a dynamic personality and the ability to excel in a high performance environment. The Junior Adjuster – Physical Damage ensures claims are properly investigated, evaluated, and resolved in a timely manner.
• Investigate, evaluate, negotiate personal/commercial lines claims of low to moderate complexity
• Manage challenging coverage claims with tact and professionalism
• Timely, accurate reserving in line with Corporate protocols and guidelines
• Maintain control over expenses through pro-active handling techniques
• Direct vendor partners as necessary
• Obtain approval from Manager on claims above authority
• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences
• Perform other tasks and duties as assigned by the Unit Manager

Salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post-secondary education or equivalent experience
• CIP or working towards designation
• Minimum of 1-3 years experience handling casualty claims or related experience
• Strong organizational; decision making and problem solving skillset
• Ability to understand insurance contracts in various jurisdictions
• Knowledge of principles and practices of claims settlement, policy wording, fraud investigations and coverage issues
• Ability to cross-reference information with attention to detail
• Strong general computer knowledge required
• Excellent communication skills, both written and verbal

We may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.