Senior Technical Project Manager, Professional Services

PagerDuty, Inc.; Toronto; Hybrid; CAD 96,000 - 132,000; Full time

Job summary

An innovative firm is seeking a Senior Technical Project Manager to lead complex projects and ensure customer success. This role involves overseeing project lifecycles, collaborating with various teams, and leveraging technical knowledge to drive alignment with customer goals. Join a flexible, hybrid workplace that values collaboration and offers a comprehensive benefits package, including generous paid leave and wellness programs. This is an exciting opportunity to make a significant impact in a dynamic environment where your contributions will be valued and recognized.

Benefits

Comprehensive benefits package

Flexible work arrangements

Company equity

Generous paid vacation time

Paid parental leave

Mental wellness programs

Paid volunteer time off

Dutonian Wellness Days

Qualifications

• 5+ years of experience in technical project management.
• Understanding of ITSM processes and incident management.
• Excellent analytical and problem-solving skills.

Responsibilities

• Oversee project lifecycle from initiation to delivery.
• Develop and maintain project plans and strategies.
• Manage relationships with stakeholders and ensure alignment.

Skills

Technical Project Management

IT Operations Knowledge

Analytical Skills

Problem Solving

Communication Skills

Collaboration Skills

Job description

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. Half of the Fortune 500 and nearly 70% of the Fortune 100 trust PagerDuty as essential infrastructure.

Join us. At PagerDuty, you'll tackle complex problems, collaborate with kind and ambitious people, and help build a more equitable world—all in a flexible, award-winning workplace.

The Senior Technical Project Manager plays the critical role in setting PagerDuty’s customers for success by leading the execution of large and transformational projects at our most strategic and complex customers. This role will work alongside the Customer Success and Professional Services teams to understand customers’ business goals and objectives, and translate those goals into clearly defined technical implementation project plans. Further, this role manages the execution of the technical projects to implement the PagerDuty product with various customers by applying the full breadth of PagerDuty product knowledge.

Job Responsibilities

This role will include the following job functions:

• Project Management: Oversee the entire project lifecycle, from initiation to delivery, ensuring projects are on time and within budget.
• Roadmapping and Strategy: Develop and maintain program roadmaps, project plans and strategies, ensuring alignment with customer objectives while controlling project scope and schedule
• Technical Expertise: Leverage technical knowledge of PagerDuty product to understand project requirements, identify risks, and ensure technical feasibility.
• Cross-Functional Leadership: Collaborate with various teams, including customer success, sales, professional services, product, and other stakeholders, to drive alignment and achieve program goals.
• Risk Management: Identify, assess, escalate and mitigate technical risks that could impact project success.
• Communication: Clearly communicate program status, risks, and issues to stakeholders.
• Problem Solving: Identify and collaborate with teams to resolve technical issues that arise during project execution.
• Stakeholder Management: Manage relationships with stakeholders, ensuring their needs and expectations are met.
• Coordination: Coordinate multiple projects and workstreams within a program to ensure a cohesive outcome.
• Reporting and Measurement: Track program progress, identify key metrics, and report on program effectiveness.

Basic Qualifications

• 5+ years of experience performing technical project management
• Understanding of IT operations space (ITSM processes, incident management)
• Highly developed soft skills, with the ability to adjust communication style based on the audience and difficult client situations.
• Excellent analytical & problem solving skills.
• Collaborative and consultative work style, ability to thrive in a high velocity, highly dynamic work environment

PagerDuty is a flexible, hybrid workplace. We embrace and encourage in-person working as an integral part of our culture. Both our employees and external research tells us that co-located collaboration strengthens connections, drives innovation, and accelerates learning.

This role is expected to come into our Toronto office one time per week, so you can thrive in your new role and fully embrace being a Dutonian!

The base salary range for this position is 96,000 - 132,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty currently has offices in Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. We offer a hybrid, flexible environment. We also provide ample opportunities for connection, like team offsites and volunteering events.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

- Competitive salary

- Comprehensive benefits package from day one

- Flexible work arrangements

- Company equity*

- ESPP (Employee Stock Purchase Program)*

- Retirement or pension plan*

- Generous paid vacation time

- Paid holidays and sick leave

- Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

- Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

- Paid volunteer time off: 20 hours per year

- Company-wide hack weeks

- Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management, enabling customers to achieve operational efficiency at scale with the PagerDuty Operations Cloud. The PagerDuty Operations Cloud combines AIOps, Automation, Customer Service Operations and Incident Management with a powerful generative AI assistant to create a flexible, resilient and scalable platform to increase innovation velocity, grow revenue, reduce cost, and mitigate the risk of operational failure. Half of the Fortune 500 and nearly 70% of the Fortune 100 rely on PagerDuty as essential infrastructure for the modern enterprise.

PagerDuty is Great Place to Work-certified, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is committed to creating a diverse environment and is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email [e-mail] and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.