Senior Technical Program Manager

Bell Canada; Ottawa; Hybrid; CAD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Mental health benefits

Bell employee discount 35%

Flexible work arrangements

Job summary

Bell Canada in Ottawa is seeking a Senior Technical Program Manager to establish and govern the readiness programs required to bring Bell's AI Fabric data centres from construction into production operations.

You will serve as the central integration lead across Engineering, Construction, Procurement, Network Architecture, Vendor Management, HR, ServiceNow, Asset Management, and Site Operations to ensure all readiness, staffing, training, and vendor requirements are complete before go-live.

Qualifications

• Experience leading program governance and readiness across multiple sites.
• Ability to coordinate cross-functional teams including engineering and procurement.
• Strong executive reporting and milestone tracking skills.
• French language knowledge for Quebec positions is advantageous.

Responsibilities

• Develop integrated readiness plans for AI Fabric projects and sites.
• Lead governance forums, stage gates, and executive reviews.
• Coordinate readiness requirements across engineering, construction, procurement, HR, and operations.
• Track staffing, training, certification, and vendor readiness milestones.
• Provide consolidated executive reporting and dashboards.

Skills

Program governance

Readiness planning

Cross-functional leadership

Executive reporting

Risk management

Stakeholder management

Communication skills

Tools

ServiceNow

CMMS

Asset Management

Job description

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Connection is everything. It drives us to innovate, explore, and stay close to what matters to us most. At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

We believe in empowering people. That’s why we equip our teams with cutting-edge technology, AI tools, and a collaborative environment that supports creativity and growth. Want to be part of a diverse team where your work makes a real impact? If you’re inspired by innovation that advances how people connect and transforms what’s possible, you belong on #TeamBell.

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

Summary

The Senior Technical Program Manager is responsible for establishing, coordinating, and governing the integrated readiness programs required to bring Bell's AI Fabric data centres from construction into production operations.

This role serves as the central program integration function across Engineering, Construction, Procurement, Network Architecture, Vendor Management, Health & Safety, Human Resources, ServiceNow, Asset Management, and Site Operations teams. The successful candidate will develop integrated readiness plans, track critical milestones, manage cross-functional dependencies, and provide executive visibility to ensure all operational, staffing, safety, technology, and vendor readiness requirements are completed prior to facility go-live.

The role is focused on program governance, readiness planning, risk management, and execution oversight, ensuring Bell AI Fabric facilities are prepared for Day 1 operations through disciplined program management and stakeholder coordination.

Key Responsibilities

Program Management & Readiness Governance

• Develop and maintain integrated readiness plans across multiple AI Fabric projects and sites.
• Establish program governance structures, readiness criteria, stage gates, and acceptance milestones.
• Coordinate readiness activities across all participating business units and delivery teams.
• Track completion of readiness deliverables and ensure accountability for assigned workstreams.
• Monitor critical-path activities and manage cross-functional dependencies.
• Identify and elevate risks, issues, and schedule impacts affecting operational readiness.
• Lead readiness reviews, governance forums, and executive steering committees.
• Provide consolidated executive reporting, dashboards, scorecards, and status updates.

Operational Readiness Program Leadership

• Establish operational readiness frameworks supporting commissioning-to-operations transition activities.
• Coordinate readiness requirements for site turnover and operational acceptance.
• Ensure readiness plans address staffing, training, processes, vendor support, systems, tools, documentation, and governance requirements.
• Validate completion of readiness activities prior to customer onboarding and production operations.
• Track and report readiness status against agreed milestones and go-live criteria.

Workforce & Organizational Readiness

• Partner with Human Resources and functional leaders to coordinate workforce readiness plans.
• Track recruiting, onboarding, training, certification, and competency milestones required for site startup.
• Coordinate organizational readiness activities across operational, technical, vendor management, network operations, and support teams.
• Monitor workforce readiness progress and elevate gaps that may impact go-live objectives.
• Coordinate readiness plans involving OEMs, maintenance providers, strategic vendors, and service partners.
• Track completion of service agreements, support contracts, escalation processes, and spare parts strategies.
• Collaborate with Procurement and Vendor Management teams to ensure operational support models are established prior to site launch.
• Monitor vendor readiness milestones and report status to leadership teams.

Technology & ServiceNow Readiness

• Coordinate readiness activities supporting ServiceNow, Asset Management, CMMS, and operational support platforms.
• Track implementation milestones associated with asset onboarding, maintenance programs, work management processes, inventory management, and operational reporting.
• Ensure operational technology platforms meet readiness requirements before operational handover.
• Facilitate alignment between business stakeholders and platform delivery teams.
• Coordinate with Network Architecture and Technology Operations teams to monitor readiness activities supporting site activation.
• Track network commissioning, carrier delivery, monitoring integration, and operational support requirements.
• Ensure dependencies related to DCIM, EPMS, monitoring, alarming, and operational tooling are incorporated into readiness plans.
• Coordinate customer technology onboarding readiness requirements and associated milestones.

Critical Accountabilities

The Senior Technical Program Manager is accountable for:

• Development and maintenance of integrated readiness programs
• Program governance and executive reporting
• Readiness milestone tracking and delivery oversight
• Risk identification, mitigation tracking, and escalation
• Operational acceptance and go-live readiness coordination
• Workforce readiness tracking
• ServiceNow and operational systems readiness coordination
• Executive stakeholder engagement and communication

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management

Job Status:Regular - Full Time

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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