Senior Technical Learning Developer: Routing and Switching Portfolio

Ciena Corporation; Canada; Remote; CAD 103,000 - 166,000; Full time

Job summary

An established industry player is seeking a Senior Technical Learning Developer to enhance their Routing and Switching Portfolio. In this role, you will create engaging courseware and technical content while collaborating with experts to ensure clarity and effectiveness. This position offers a unique opportunity to blend technical knowledge with creative content development in a supportive and flexible work environment. If you are passionate about education and technology, this role could be your next big step in a company that values innovation and employee growth.

Benefits

Medical, Dental, and Vision Plans

401(K) with Company Matching

Employee Stock Purchase Program

Paid Sick Leave

Paid Vacation Time

Company-Paid Holidays

Employee Assistance Program

Qualifications

• Degree or certifications in technical fields with experience in instructional design.
• Hands-on understanding of L3 routing concepts and telecommunication.

Responsibilities

• Develop courseware and technical content for products and services.
• Collaborate with SMEs to create engaging eLearning modules.

Skills

Instructional Design

Technical Writing

Telecommunication Knowledge

L3 Routing Concepts

Mentoring

Creative Content Development

Education

Technical/Engineering Degree

Professional Certifications (CCNA/CCNP)

Tools

Office 365

Trello

Camtasia

Captivate

Storyline

Visio

Confluence

Jira

Job description

Senior Technical Learning Developer: Routing and Switching Portfolio

Apply locations Remote-Canada time type Full time posted on Posted 2 Days Ago job requisition id R027354

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

How You Will Contribute:

• Reporting to the Senior Manager of Learning as a Senior Technical Learning Developer, you will play an important role in developing courseware to support new and existing products, often though not exclusively, in conjunction with the Product Division.
• You will partner with subject matter experts (SMEs), hardware and software developers, and other teams to acquire a deep understanding of products and services, to translate sophisticated information into simple, polished, and engaging content with the right text and illustration mix for target audiences.
• You will contribute to creating clear and accurate technical content under guidance from the lead writer by applying instructional design knowledge principles, tools, and Ciena processes, products, and technology, with guidance from senior team members.
• You will address and rectify errors that were identified by team members in technical content, incorporate basic changes to technical content from senior team members, SMEs, and/or reviewer feedback.
• You will assist in the making of instructional videos, produce content, design program workflow and measure the effectiveness of programs.
• You will restructure raw content into concise and engaging eLearning modules while coordinating with senior team members and SMEs.
• You will develop creative content and scripts for videos and engaging storyboards for e-learning modules (WBT (courses, videos, simulations, scenarios), hands-on lab exercises, and instructor-led lecture training (ILTs).

The Must Haves:

• Technical/engineering degree, professional certifications, or equivalent hands-on professional experience working with live networks, coupled with a background in instructional design/technical content writing and or technical training delivery (trainer)
• Experience in Telecommunication, Network Consultant or Network Support Engineering.
• Demonstrated, hands-on understanding of technical L3 routing concepts such as VPN, MPLS, L2/L3 Routing and related Switching protocols.
• CCNA/CCNP trained/certified.
• Detailed understanding of learning management systems design, development, and implementation.
• Proven ability to conceptualize technical-functional content into something creative, engaging, and interesting to target audiences.
• Experience creating and explaining network topology diagrams created using tools like PowerPoint or Visio.
• A welcoming, collaborative, enthusiastic ability to mentor junior learning developers, and help them mature and iteratively refine their content.
• Attend meetings held in morning Eastern US time zone (EST) multiple days per week.
• Experience using Office 365: Word, PowerPoint.
• Experience using project management tools: Trello.

Assets:

• Knowledge of a variety of eLearning development tools/course authoring tools including Camtasia, Captivate, Storyline, and Visio, and how to review content created using those tools.
• Project management professional certification (CAPM, PMP).
• Agile or Scrum certifications (Certified Scrum Master CSM, Agile Certified Practitioner PMI-ACP).
• Detailed understanding of learning management systems (LMS) design, development, and implementation.
• CCNA/CCNP trained/certified (please provide valid certification ID number with your application).
• Experience working with Agile-based Scrum teams, associated tools (like Confluence and Jira), and artifacts (epics, stories, and functional specifications).

Pay Range:

The annual pay range for this position is CAD 103,800 - 165,800. Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

Not ready to apply? Join our Talent Community to get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.