Resident Network Engineer

Juniper Networks; Toronto; Hybrid; CAD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Resident Network Engineer to enhance customer experiences through hands-on support and optimization of their networks. In this dynamic role, you will leverage your technical expertise to troubleshoot, test, and implement solutions that drive customer success. You will work closely with clients to understand their needs, conduct workshops, and develop sustainable network strategies. This position offers a blend of remote and on-site work, providing the opportunity to be at the forefront of technological advancements in networking. Join a team that values creativity and commitment, and make a significant impact in the digital revolution.

Qualifications

• 5+ years of implementation and technical support experience.
• Hands-on experience with Juniper routing and switching portfolio.
• Strong understanding of network protocols and services.

Responsibilities

• Provide operational support services for customer networks.
• Troubleshoot incidents and problems to resolution.
• Lead training for customer’s personnel on Juniper products.

Skills

Juniper Networks Routers

Junos operating system

VXLAN

EVPN

Multicast

IP

IPv6

OSPF

BGP

VPNs

Education

Bachelor’s Degree or equivalent

Tools

Python

Ansible

Salt

Job description

Join to apply for the Resident Network Engineer role at Juniper Networks

Join to apply for the Resident Network Engineer role at Juniper Networks

Get AI-powered advice on this job and more exclusive features.

At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.

To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.

At Juniper Networks, our Services teams are passionate about enabling positive experience. Passionate about customer success!

We are looking to hire a Resident Engineer to join our growing Services team. Resident Engineers are 'hands-on’, providing operational support services that empower our customers to get the very best from our industry leading products. You will apply your technical knowledge to optimize customer networks, proactively mitigate risks, test & deploy new software and hardware, and delve into hot issues. The Resident Engineer will engage either individually or as part of a larger customer Network Operations Team.

Working from both home and on-site locations. / Providing support on-site with our customers.

Would you like to do your best work at the forefront of the digital revolution?

Responsibilities

Typical Resident Engineer duties may include, but not be limited to, the following:

• Holding design and information gathering workshops to understand the Customer's existing network design and their future plans and goals.
• Understand a customer's organizational structure including network implementation, support processes and procedures. Passionate about creating a highly available and sustainable network.
• Test new designs, features, functionality & patching in a laboratory environment, developing plans to implement and verify success in the live network.
• Troubleshoot incidents and problems, opening and supervising cases through to problem resolution. This may include raising and tracking returns.
• Work on developing network optimization and configuration reviews.
• Author summary reports of the status of Design projects, incidents & problems. Discussing the same in meetings.
• Lead field training to educate Customer’s design, implementation, and support personnel in the configuration / operation of Juniper Networks products.
• Assist the Customer in developing Network Operating and Equipment Operating Procedures. Supporting ongoing efforts in defining standard methodologies for Juniper product applications used by Customer
• Peering with colleagues performing similar resident engineering roles learning lessons which will help minimize risk for the customer.
• 40 hour per week position supporting testing at the customer location. This will be a mix of on-site and remote support.
  
  

The RE will be encouraged to develop secondary skills in other products in the Juniper product portfolio.

Minimum Qualifications

Candidates will have a proven record spanning 5 years, providing implementation and technical support of relevant products. Will be proficient in the following areas:

• Experience in the installation and operation of Juniper Networks Routers and the Junos operating system. This includes hands-on experience monitoring and deploying Juniper hardware and software.
• A conceptual grasp of VXLAN and EVPN
• A firm understanding of protocols and services including Multicast, IP, IPv6, OSPF, ISIS, BGP, MPLS, VPNs, NAT and CGNAT
• Bachelor’s Degree or equivalent
• Hands-on experience with most of Juniper routing and switching portfolio, which includes MX, EX, PTX series hardware.
• Basic to sophisticated Routing knowledge: ECMP, BFD (Layer 3), OAM (Layer 2), ARP, Spanning Tree Protocols
• Strong social and interpersonal skills coupled with emotional intelligence
  
  

Preferred Qualifications

The IDEAL candidate for this role will be able to demonstrate the following competencies:

• Proven Understanding of CGNAT and Juniper’s Implementation of the service
• Demonstrated ability of handling activity on large technical accounts
• Programming and Scripting experience such as Python, Ansible or Salt
• Certifications: JNCIP, JNCIE / CCIE or equivalent are plus
• Experience with Cisco IOS/XR as well as Junos to facilitate migration
  
  

Proficient in English, both spoken and written

About Juniper Networks

Juniper Networks challenges the inherent complexity that comes with networking and security in the multicloud era. We do this with products, solutions and services that transform the way people connect, work and live. We simplify the process of transitioning to a secure and automated multicloud environment to enable secure, AI-driven networks that connect the world. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on Twitter, LinkedIn and Facebook.

WHERE WILL YOU DO YOUR BEST WORK?

Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bengaluru, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world.

At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.

Additional Information for United States jobs:

ELIGIBILITY TO WORK AND E-VERIFY

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.

• Information for applicants about E-Verify / E-Verify Información en español: This Company Participates in E-Verify / Este Empleador Participa en E-Verify
• Immigrant and Employee Rights Section (IER) - The Right to Work / El Derecho a Trabajar
  
  

E-Verify is a registered trademark of the U.S. Department of Homeland Security.

Juniper is an Equal Opportunity workplace. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Computer and Network Security, Computer Networking Products, and Telecommunications

Referrals increase your chances of interviewing at Juniper Networks by 2x

Get notified about new Network Engineer jobs in Toronto, Ontario, Canada.

Brampton, Ontario, Canada CA$68.00-CA$68.00 12 hours ago

Global Network and Communications Administrator

Cloud Networking Engineer (Datacenter and Azure)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.