Senior Technical Lead

The Canada Life Assurance Company; Toronto; Hybrid; CAD 110,000 - 135,000; Full time

Benefits offered by this job

Education reimbursement

Health benefits

Mental health benefit

Volunteer day

Pension plan

ERGs & mentorship

Job summary

The Canada Life Assurance Company is seeking a senior technology leader to drive customer relationship management and strong governance across divisions in a hybrid work model.

You will lead teams delivering application support, production stability, and technology services while promoting high engagement and performance. A background in Agile/DevOps and ServiceNow is valued.

Qualifications

• Post-secondary degree/diploma in business or computer science or equivalent experience.
• Agile Leadership experience in a technology environment.
• A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement.

Responsibilities

• Build and maintain senior level relationships with leaders across multiple groups to influence technology directions.
• Collaborates with business unit leaders to respond to inquiries about technology capabilities and service expectations.
• Ensure leaders and teams work together to drive performance and high expectations within organizational values.
• Lead a team and manage a complex portfolio with multiple products in a technology environment.
• Provide direction on decision rights and accountabilities.
• Lead a team to meet and exceed service standards for application support, production and maintenance, and technology services delivery.

Skills

Relationship building

Leadership

Agile leadership

Change management

Communication skills

Strategic mindset

Education

Business or CS degree

Tools

ServiceNow

ITIL Certification

Job description

Permanent Full Time

What you will do:

Customer Relationship Management

• Build and maintain senior level relationships with leaders across multiple groups in the organization, for the purpose of influencing technology directions and promoting effective collaboration
• Collaborates with multiple business unit leaders across divisions to anticipate and respond to customer inquiries about technology capabilities and service expectations
• Ensure leaders and team members work together to drive performance and that high expectations are delivered within the values of the organization

People Leadership

• You will lead a team and manage a complex portfolio with multiple products in a technology environment for either the Individual / Advisory Network or Group Customer technology groups
• Create goal clarity, role and accountability clarity, and provide direction on decision rights and accountabilities
• Lead a team to meet and exceed market-leading service standards for application support, production and maintenance, and technology services delivery, while ensuring high performance and engagement
• Identify opportunities (processes, training, systems) to retain and transition knowledge to enhance individual and team effectiveness

Delivery, Adoption, Operations & Support

• Consult with architects and business leaders on the best strategy and options to meet client and business objectives. Implement, maintain and enhance applications and technology.
• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics.
• Monitor applications for health and security concerns to evolve the roadmap
• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
• Accountable for maintenance, support, and availability of on premise systems and, 3 rd party operated systems supporting the Business Unit. Application support responsibilities include break/fix, upgrades, patches, support optimization, continuous improvement, maintaining 3 rd party operated application relationships and, 2 nd level support
• Keep current on industry technology direction and best practices
• Contribute to the annual business planning process by providing a financial view of application support

What you will bring:

• Post-secondary degree/diploma in business or computer science or equivalent experience.
• A minimum of 6 to 9 years’ industry related experience supporting technology platforms and delivering projects/products to enable businesses capabilities in the group customer and/or individual customer and advisory network department
• Agile Leadership experience in a technology environment
• A Change Leader with experience in driving a high performance culture and advocating the culture changes within the business unit.
• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
• Ability to deal with ambiguity and flexibility of approach
• Strong relationship building and influencing skills
• Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization.
• Demonstrated experience in challenging the status quo and identifying areas of operational improvement (example: people, process, technology).
• Preference and experience working in a complex environment that rapidly evolving, and ambiguous with high expectations for excellence and achievement
• Able to be "hands-on" with support, but also have a strategic / business mindset
• Experience of working with Agile/DevOps methodology is desirable
• Experience with ServiceNow platform and ITIL Certification considered strong assets

What we offer :

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development : Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security: Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community : We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

The base salary for this position is between $110,000 - $135,000 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail] . All information provided will be handled in accordance with applicable laws and Canada Life policies.

Learn more about Canada Life .

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted .

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