Senior Technical Architect I

EPIC Information Solutions Inc.; Montreal; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company at the forefront of digital technology in Canada. As a Senior Technical Architect, you'll play a pivotal role in enhancing processes and platforms, guiding citizen developers, and implementing innovative solutions. This position offers the chance to work with cutting-edge fibre and 5G networks while collaborating with top minds in the industry. Enjoy a flexible hybrid work environment, a competitive salary, and a comprehensive benefits package designed to support your well-being and work-life balance. If you're ready to make a meaningful impact, this role is for you.

Benefits

Medical Benefits

Dental Benefits

Vision Benefits

Mental Health Benefits

35% Discount on Services

Qualifications

• 8+ years of experience in system technical and business analysis.
• Familiarity with low-code/no-code platforms.
• Strong communication skills in English and French.

Responsibilities

• Understand and represent user needs effectively.
• Align stakeholders around the product vision.
• Monitor and improve product performance.

Skills

System Technical Analysis

Business Analysis

Low-code/No-code Platforms

ITIL Best Practices

Communication Skills

Problem Solving

Education

Post-secondary degree in Software/Computer Engineering

Tools

JIRA

MS Project

Job description

Req Id:423034

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences.

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

Be at the forefront of shaping the best digital connections and next-generation technology in Canada. You’ll join the largest, award-winning, high-tech team in our country, working with the brightest minds across many industries.

Bring your ideas and skills as we grow cutting-edge fibre and 5G networks, develop advanced products and services to run on these networks and then enable the delivery of content from our top media properties and services – ensuring that our customers can stay entertained and connected anytime, anywhere.

Job Description

TheSenior Technical Architect needs to be an individual with deep knowledge and experience. He will be a key player of the Center of Excellence for Citizen developper with a role of Process Expert and Platform Architect. He focuses on providing guidance and expertise. He can also focus on identifying and implementing process improvements to enhance efficiency and effectiveness. He sets over-arching direction for platforms and environment strategy. Aligns with EA, dev best practices.

Key Responsibilities

• Understand and represent the user’s needs.
• Align stakeholders around the vision of the product.
• Be involved in monitoring, reporting, and improve product performance.
• Strong business and technical vision.
• Understanding processes and be able to slice it. Build and architecture high level with it
• Paint the path to service implementation through elegant architecture and automation flows.
• Experience in consulting, leadership, facilitation, situational awareness, and conflict resolution.
• Attention to detail, good analytical and problem-solving skills, and critical thinking.
• Ability to explain technical challenges and solutions to various audiences.
• Possess excellent communication and customer service skills, both written and oral.
• Demonstrate the ability to organize, prioritize, plan, and deliver work and commitments in a timely manner.
• Regularly solicit feedback from citizen developers and IT teams to identify areas for improvement.

Governance and Risk Management

• You might be asked to participate in Implementing policies and procedures to ensure that applications developed by citizen developers are secure, compliant, and aligned with the organization's IT strategy.
• Identify and mitigate potential risks associated with citizen development, such as data security, compliance, and system integration.
• Encourage citizen developers to follow best practices for development, testing, and deployment.
• Promote collaboration through active relationship management with business stakeholders.
• Sharpen your leadership skills with the latest technologies, with access to vast resources and without limitations.
• Embody and foster a culture of problem solving and quality delivery.
• Expose problems and turn them into learning and growth experiences.
• Foster an environment oriented on trust, knowledge sharing, creative thinking, and cohesive team effort.

Critical Qualifications

• 8+ years of system technical and business analysis.
• Be familiar with the low-code/no-code platforms concepts.
• Post-secondary degree in Software/Computer Engineering or a related field.
• Knowledge of IT Service Management process best practices based on ITIL.
• Energetic personality, persuasive, encouraging, and motivating.
• Strong interpersonal, oral, and written communication skills in both English and French.
• Keep abreast of the latest trends and technologies in citizen development.
• Expert knowledge with tools such as JIRA, MS Project, etc.

Communication and Collaboration

• Act as a bridge between citizen developers, IT teams, and business stakeholders.

• Foster a collaborative environment where citizen developers can learn from each other and IT professionals.

• Offer guidance and support to citizen developers, helping them navigate the development process.

• Actively listen to the needs and challenges of both citizen developers and business users.

#LI-SS1

#EmployeeReferralProgram

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Management
Job Status:Regular - Full Time
Job Location: Canada : Quebec : Verdun
Work Arrangement: Hybrid
Application Deadline: 05/09/2025

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role.Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada,QC, Montreal