Senior Technical Analyst (HIS)

Halton Healthcare; Oakville; On-site; CAD 52,000 - 60,000; Full time

Benefits offered by this job

Equal opportunity employer

Accommodations available

Job summary

Halton Healthcare is seeking a Service Desk Senior Technical Analyst to provide technical leadership and governance for the Service Desk and ICT infrastructure. This role will manage incident escalations, end-user computing, and Active Directory oversight across hospital sites including Oakville, Milton and Georgetown.

The ideal candidate has an IT degree or diploma and 3+ years in healthcare IT environments, with hands-on experience in InTune/Autopilot, SCCM, VMware/VDI, Imprivata, and

Qualifications

• Information Technology Degree or Diploma required.
• Minimum of 3 years of progressive experience in information systems including service desk and end-user IT environments.
• Experience managing InTune/Autopilot, SCCM, VMware/VDI and Imprivata is an asset.
• Experience in Microsoft 365 administration including group policy management and user management is an asset.
• Knowledge of the Epic HIS is an asset.
• Minimum of 3 years hardware and peripheral troubleshooting and support skills.
• Knowledge of LAN/wireless networks and telephony is preferred.
• Healthcare IT experience preferred.
• Experience leading technical projects with stakeholders.
• Excellent verbal and written communication skills.
• Proven business analysis and problem-solving skills.
• Proven technical writing/documentation skills.
• Flexible hours and ability to meet physical demands.
• Satisfactory employment and attendance record.

Responsibilities

• The Senior Technical Analyst provides technical leadership to the Service Desk team and ensures escalation governance.
• Lead incident escalations and root cause analysis with a focus on continuous improvements.
• Administer Service Desk tech including laptops, desktops, and virtual environments; oversee Active Directory.
• The HIS Readiness team and ICT Infrastructure support readiness planning and cost estimates.
• Collaborate with stakeholders to define future-state device, workstation, mobility, and infra requirements for a shared HIS.
• Support TCO development by costing analyses and procurement forecasting; coordinate with vendors.
• Stay current with industry trends to drive improvements and lead technical projects.

Skills

Verbal communication

Written communication

Problem solving

Education

Information Technology Degree or Diploma

Tools

InTune

Autopilot

SCCM

VMware

VDI

Imprivata

Microsoft 365

Epic HIS

Job description

• Shift Schedule (Hours are subject to change based on operational needs): Mon-Fri – 7.5 hour day shifts
• Employment Status: Temporary Full-time
• Length of temporary contract: Approx. 18 months
• Site Location: Multi-Site (Oakville, Milton, Georgetown)

Company Description

Halton Healthcare’s vision of Exemplary patient experiences, always, goes beyond just the patient experience; it has shaped our entire culture and remains at the core of every interaction in our organization, from our patients & families to our staff, physicians and volunteers. We believe in exemplary PEOPLE experiences always!

At Halton Healthcare you will thrive in a healthcare culture and environment that embraces inclusion, diversity and belonging with ‘exemplary patient care, always’ at the heart of everything we do.

We empower our people to be the very best they can be so they can make a difference for our patients and the communities we serve.

Halton Healthcaretakes great pride in providing quality, compassionate healthcare services to our rapidly growing communities. As a progressive and vibrant healthcare organization, we arecommitted to being an innovative center of excellence in community hospital care.

This is an exciting time for Halton Healthcare and our region, as we take the next step in exploring a shared Epic hospital information system that can better connect care for patients, and better support our clinicians and staff with the tools they need to deliver care. Through this work, we are exploring how a shared Epic environment could improve access to information, strengthen coordination, support a more seamless care experience across the region, and make the best use of public resources for the communities we serve This role will play a pivotal part in the upcoming exploratory project by serving as a technical coordinator, bringing technical and project knowledge to set a strong foundation for a potential implementation.

Job Description

The Service Desk Senior Technical Analyst provides technical leadership to the service desk team. Working closely with the Service Desk Supervisor this role provides support to the Service Desk team, ensuring excellent technical support and governance. This role is responsible for incident escalations and root cause resolutions, as well as administering Service Desk technology such as managing laptop, desktops & virtual environments, and Active Directory oversight. The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.

• The Senior Technical Analyst (HIS) provides technical leadership to the HIS Readiness team and the ICT Infrastructure teams. Working closely with the ICT Management, Senior Project Manager HIS Readiness, and Director, the role supports infrastructure, end-user device, and technical planning activities, helping identify gaps, develop cost estimates and Total Cost of Ownership (TCO) inputs, and coordinate readiness efforts across the organization.
• The ideal candidate will possess excellent technical knowledge, strong analytical skills, and a desire to drive for continuous improvements.
• Lead the assessment of current-state ICT infrastructure, including end-user devices, networking, wireless coverage, telecommunications, server infrastructure, identity management, printing, and related technologies to determine readiness for a future HIS.
• Develop and maintain inventories of end-user devices and technology assets across all hospital sites, identifying gaps, replacement requirements, standardization opportunities, and future-state needs.
• Collaborate with clinical, operational, and ICT stakeholders to define future-state device, workstation, mobility, and infrastructure requirements required to support a shared HIS environment.
• Support Total Cost of Ownership (TCO) development by performing infrastructure and end-user device costing analyses, validating assumptions, developing estimates, and maintaining cost models and procurement forecasts.
• Coordinate with vendors, partner organizations, and consultants to gather technical requirements, validate infrastructure assumptions, and support due diligence activities related to the shared HIS initiative.
• Stay up-to-date with industry trends, technologies, and best practices to drive continuous improvement.

Qualifications

• Information Technology Degree or Diploma required
• Minimum of 3 years of progressive experience in the Information Systems field including service desk and end user environment applications, networking , operations and telecommunications
• Experience managing and administering of inTune + Autopilot, SCCM, VMware + VDI Images and Imprivata an asset
• Experience in Microsoft 365 administration including group policy management and user management as asset
• Knowledge of the Epic HIS as asset
• Minimum of 3 years computer hardware and peripheral equipment trouble shooting and support skills required
• Knowledge of networks (LAN/wireless) and telephony preferred
• Healthcare IT experience preferred
• Experience leading technical projects, partnering with stakeholders required
• Excellent verbal and written communication skills
• Proven business analysis and problem solving skills
• Proven technical writing/documentation skills required
• Must be able to work flexible hours as needed
• Must be able to meet the physical demands of the position
• Satisfactory employment and attendance record required

Additional Information

Status: Temporary Full-time (Approx. 18 months)

Hours:Monday to Friday; Various rotating 7.5 hour shifts; 0830-1630 (Hours are subject to change based on operational needs)

Salary:$37.835 to $43.570 per hour

Halton Healthcare is an equal opportunity employer who is committed to integrating diversity, equity and inclusion throughout our operations, policies and culture.

Halton Healthcare is committed to providingaccommodations for applicants with disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Halton Healthcare will provide accommodations throughout the recruitment and selection process. If you require an accommodation, we will work with you to meet your accommodation needs to ensure your equal participation.

The Ontario Public Hospitals Actmandates that hospitals establish health surveillance programs for all individuals working within the hospital.This regulation requires proof of immunity for certain diseases and as a result, Halton Healthcare requires all new hires to receive pre-employment medical clearance by our Health, Safety & Wellness team, prior to their start date, as a condition of employment. This includes demonstrating compliance with Halton Healthcare’s Immunization Policies.

All new hires must be fully compliant with our Vaccination Policy as a condition of employment with Halton Healthcare. Successful applicants will be required to provide proof of vaccination or proof of a documented medical exemption as part of the hiring process.

All personal information is collected under the authority of the Freedom of Information and Protection of Privacy Act.