Senior Technical Analyst

RBC; Guelph; On-site; CAD 90,000 - 120,000; Full time

Benefits offered by this job

Bonuses

Flexible benefits

Stock options

Total rewards program

Job summary

RBC is seeking a Senior Technical Analyst to lead optimization of mainframe infrastructure in a Development and Disaster Recovery team. You will provide expert z/OS/z/VM support, troubleshoot complex issues, and drive disaster recovery initiatives to ensure high system availability.

You will mentor colleagues, contribute to operational excellence, and collaborate across infrastructure, development, and partner teams to implement proactive solutions and strategic improvements.

Qualifications

• 5-7+ years of hands-on mainframe experience with in-depth knowledge of z/OS and z/VM.
• In-depth troubleshooting, resolution, and escalation capabilities under pressure.
• Proven change management and delivery of commitments.
• Proactive, self-starter mentality with focus on operational excellence and customer service.
• Operational expertise with z/OS tools (TSO, ISPF, REXX, System Automation).

Responsibilities

• Provide Level 1 technical support on a rotating 24/7 on-call basis for mainframe environments.
• Troubleshoot and resolve complex z/OS/zVM issues with rapid problem determination.
• Lead disaster recovery planning, procedures, and testing.
• Analyze system performance, identify bottlenecks, and implement remediation.
• Plan, implement, and roll out new mainframe technologies.
• Mentor team members on operational excellence and best practices.
• Establish processes to optimize availability and client satisfaction.
• Collaborate with infrastructure, development, and partners on change management.

Skills

Mainframe experience

z/OS

z/VM

Troubleshooting

On-call support

Operational excellence

Customer service

ITSM

Tools

TSO

ISPF

REXX

System Automation

Job description

Job Description

WHAT IS THE OPPORTUNITY?

Join RBC’s Development and Disaster Recovery Mainframe Operations team as a Senior Technical Analyst and lead the optimization of our critical development and disaster recovery mainframe infrastructure. You’ll provide technical expertise in z/OS and z/VM environments, in a rotating on call 24/7 basis to maximize system availability and reliability for our organization. This role combines hands‑on technical problem‑solving with strategic responsibility—you’ll troubleshoot complex issues, lead disaster recovery initiatives, and mentor teams on operational excellence and emerging technologies.

WHAT WILL YOU DO?

• Provide Level 1 technical support on a rotating 24/7 on‑call basis for all development zSeries mainframe environments, ensuring maximum system availability and reliability
• Troubleshoot and resolve complex z/OS and z/VM issues (JCL errors, resource contention, authentication issues, storage constraints) with rapid problem determination and escalation
• Lead and execute disaster recovery planning, procedures, and testing to ensure business continuity
• Analyze system performance, identify bottlenecks, and implement proactive remediation strategies
• Participate in planning, implementation, and rollout of new mainframe products and technologies, adapting emerging solutions to our environment
• Guide and mentor team members on operational excellence, continuous improvement initiatives, and technical best practices
• Establish and maintain processes that optimize system availability, client satisfaction, and team efficiency
• Collaborate with infrastructure teams, development teams, and internal/external partners on change management, technical escalations, and strategic recommendations

WHAT DO YOU NEED TO SUCCEED?

Must Have:

• 5-7+ years of hands‑on mainframe experience with in‑depth knowledge of z/OS and z/VM processes, troubleshooting, and system administration
• Advanced problem determination, resolution, and escalation capabilities with proven ability to diagnose and resolve complex technical issues under pressure
• Proven change management and implementation experience with demonstrated ability to manage expectations and deliver on commitments consistently
• Proactive, self‑starter mentality with commitment to operational excellence, continuous improvement, and exceptional customer service
• Operational expertise with z/OS tools (TSO, ISPF, REXX, System Automation)

Nice‑to‑Have:

• ITIL framework certification or IT Standards and Methodologies knowledge
• Experience leading or mentoring technical teams and driving positive organizational change
• Capability to develop innovative ideas and creative solutions for complex mainframe challenges

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high‑performing team
• A world‑class training program in financial services
• Flexible work/life balance options
• Opportunities to do challenging work

#LI-Post
#TechPJ

Job Skills

Continuous Improvement, Customer Service, Decision Making, Disaster Recovery (DR), Group Problem Solving, Hardware Infrastructure, Interpersonal Relationships, IT Service Management (ITSM), Long Term Planning, Mainframe Computers, Service Request Management, Technical Knowledge

Additional Job Details

Address:

75 SOUTHGATE DR:GUELPH

City:

Guelph

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-07-21

Application Deadline:

2026-08-21

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.