Senior Technical Account Lead - Robotics & Partnerships

Neara; Vancouver; Hybrid; CAD 140,000 - 190,000; Full time

Job summary

Sanctuary AI is seeking a technical account leader to own enterprise accounts, bridging operations, ML teams, and our Solutions, Deployment, and Research groups. You will sit between customer facilities and our internal teams, translating real work into deployable cells and guiding partnerships.

Reporting to the Commercial team, you will manage 1–2 lighthouse projects annually, qualify integrators and technology partners, and shape product direction through structured customer feedback.

Qualifications

• Engineering or Economics degree + industry experience and exposure to robotics, manufacturing or warehouse customers, physical AI systems.
• Working fluency in modern robot learning: imitation learning, behavior cloning, demonstration and teleoperation data collection, policy evaluation, and multimodal foundation models.
• 5-7+ years in technical account management, solutions engineering, or consultative enterprise sales for robotics, industrial automation, ML platforms, or capital equipment.
• Demonstrated working with large multinational accounts — e.g Amazon, Toyota, Novartis etc. and peers at that scale, but also smaller boutique companies.
• Experience qualifying, structuring, or running partnerships with technology vendors.

Responsibilities

• Own a portfolio of strategic enterprise accounts end to end — from first technical discovery through pilot before handing over for scaling and deployment, and multi-site fleet expansion.
• Run the consultative motion: map customer operations on-site, identify the tasks where dexterous manipulation actually pays, and build the business case (throughput, cost-per-task, ROI, payback) that survives their finance review.
• Translate operational requirements into technical scope Solutions and Deployment can execute against — task definition, cell design inputs, data collection plans, and acceptance criteria the customer signs.
• Drive 1–2 strategic projects per year that come out of these accounts in conjunction with the customer success team — a lighthouse deployment, a new task category, a multi-site expansion framework — as the accountable stakeholder who unblocks and delivers, not as a coordinator.
• Own the technical narrative with the customer''s automation, ML, and engineering leaders: how the platform learns, how teleoperation and demonstration data become policies, what imitation learning and behavior cloning do and do not solve today, and where the capability boundary sits.
• Manage inbound and outbound partnership requests — potential technology partners, automation OEMs, infrastructure and data partners — qualifying technical fit against the stack.
• Feed structured customer requirements back into the product and research roadmap — which tasks matter, and what dexterity, reliability, and autonomy thresholds unlock the next tranche of spend.
• Own the account forecast, expansion pipeline, and commercial structure for your portfolio in partnership with BU leadership

Skills

Consultative discovery

Cost modelling

System architecture knowledge

Strategic influence

Technical writing

Cross-functional credibility

Transparency

Accountability

Data-driven

Customer feedback loop

Adaptability

Education

Engineering or Economics degree

Job description

Sanctuary AI is seeking a technical account leader to own enterprise accounts, bridging operations, ML teams, and our Solutions, Deployment, and Research groups. You will sit between customer facilities and our internal teams, translating real work into deployable cells and guiding partnerships.

Reporting to the Commercial team, you will manage 1–2 lighthouse projects annually, qualify integrators and technology partners, and shape product direction through structured customer feedback.