Account Manager, Ontario Region

Esri Canada Limited; Canada; Remote; CAD 73,000 - 88,000; Full time

Benefits offered by this job

Work from Home or hybrid work

Paid Time Off

RRSP match

Job summary

Esri Canada is seeking a full-time Account Manager to join the Ontario Sales department. The role focuses on relationship development, identifying opportunities, and solution positioning, working with senior team members and other departments.

This position is remote in Ontario, Canada. Qualifications include 3+ years in sales or related roles, knowledge of GIS solutions, and a degree in GIS/Geography/Business or related field.

Qualifications

• Minimum 3 years in sales, sales support, customer-facing, or solution-oriented roles.
• Experience supporting customer relationships, sales activities, or account coordination.
• Exposure to technology, software, or GIS-related solutions is preferred.
• Post-secondary degree in GIS, Geography, Business, or related field.
• Equivalent education/experience may be considered.
• Demonstrated customer focus and ability to understand customer needs.
• Strong communication with internal and external stakeholders.
• Proven relationship-building and organizational skills.
• Proactive and adaptable with a willingness to develop sales capability.
• Ability to learn and articulate solution value with guidance.
• Experience using Salesforce or similar CRM tools.

Responsibilities

• Support account management and sales activities for an assigned portfolio.
• Develop proactive communication to understand customer needs and drivers.
• Generate new opportunities via outbound prospecting, social selling, and outreach.
• Identify and document sales opportunities; escalate complex ones as needed.
• Support new account development and expansion through solution positioning.
• Collaborate with Customer Success and Professional Services for consistent execution.
• Assist responses to RFPs, proposals, and customer requests under guidance.
• Maintain accurate records of customer interactions in Salesforce.

Skills

Sales experience

Relationship building

Communication

Customer focus

Organizational skills

Initiative

Solution articulation

CRM tools (Salesforce)

Education

GIS/Geography/Business degree or diploma

Tools

Salesforce

Job description

Salary Min: 73,700.00 CAD

Salary Max: 87,500.00 CAD

Country: Canada

Full-time/Part-time: Full-time

Esri Canada has an exceptional opportunity for a full-time Account Manager to join our Ontario Sales department.

Reporting to the District Manager of Ontario Sales, the Account Manager supports sales and account management activities within an assigned portfolio of customers, focusing on relationship development, opportunity identification, and solution positioning. Working under general direction and in close partnership with senior Account Managers, Customer Success, and Professional Services, this role contributes to account execution and revenue growth while developing foundational sales capability.

This role will be based remotely in Ontario, Canada.

About us:

Esri Canada provides geographic information system (GIS) solutions that empower people in business, government and education to make informed and timely decisions by leveraging the power of mapping and spatial analytics.

If you are passionate about making an impact in an organization that’s committed to creating a sustainable future, consider joining our team!

A Day in the Life of an Account Manager at Esri Canada:

• Support the execution of account management and sales activities for an assigned portfolio of small to medium‑sized customer accounts.


• Develop proactive communication with customer contacts to build foundational understanding of customer needs, priorities, and business drivers.


• Proactively generate new sales opportunities by executing outbound prospecting activities, social selling, networking, and targeted outreach within assigned accounts and campaigns.


• Identify and document sales opportunities, escalating complex or higher‑risk opportunities to senior Account Managers as appropriate.


• Support new account development and the expansion of existing accounts through solution positioning and coordinated customer engagement.


• Collaborate with Customer Success and Professional Services to support consistent account execution and positive customer experiences.


• Assist with responses to RFPs, proposals, and customer requests under guidance from senior sales team members.


• Maintain accurate and timely records of customer interactions, opportunities, and activities in Salesforce.

What you bring to the team:

• Minimum 3 years of experience in a sales, sales support, customer‑facing, or solution‑oriented role.


• Experience supporting customer relationships, sales activities, or account coordination is an asset.


• Exposure to technology, software, or GIS‑related solutions is preferred.


• Post‑secondary degree or diploma in GIS, Geography, Business, or a related field.


• An equivalent combination of education and relevant experience may be considered.


• Demonstrated customer focus and commitment to understanding customer needs and priorities.


• Proven ability to communicate clearly and professionally with internal and external stakeholders.


• Demonstrated relationship‑building skills and ability to establish credibility with customers.


• Proven organizational skills and ability to manage multiple tasks and competing priorities.


• Demonstrated initiative, adaptability, and willingness to develop sales capability.


• Proven ability to learn and articulate solution value with guidance and support.


• Demonstrated ability to use Salesforce or similar CRM tools effectively to support sales activities.

Bonus points for this position:

• Bilingual proficiency (English / French) is considered an asset.

At Esri Canada, we are committed to fair and competitive compensation. This role offers a base salary range of $73,700 to $87,500 annually (and additional commission/incentive), determined based on experience, skills, and internal equity. We regularly benchmark across a variety of positions, industries and levels to ensure we remain competitive in the market.

What Esri Canada offers you:

We prioritize our employees’ well-being and work-life balance. Our benefits include:

• Work from Home or hybrid work


• Generous Paid Time-Off: Enjoy up to 6 weeks of time off per year, including:


• 3 weeks of paid annual vacation, increasing with years of service


• 50 hours of Paid-Time Off (PTO) for personal needs


• 32 hours of Summer Days


• Winter holiday office closure


• RRSP match increasing with years of service


• Training and development programs for professional growth


• Company perks including discounts on gym memberships, technology purchases and more.


• Company-sponsored events and social activities


• Employee-driven initiatives such as yoga sessions, book clubs, interactive podcasts, and more.

Esri Canada conducts recruitment through a formal interview process with authorized company representatives. We do not request payment, banking details, or personal financial information during recruitment stages. Employment offers are extended only following a structured interview process.

Esri Canada fosters a dynamic and inclusive work culture, the opportunity to build your skills, and the flexibility to work remotely or at any of our offices across Canada. Occasional travel to corporate offices or customer sites may be required for certain positions. We offer attractive salaries, an engaging work environment, and an outstanding benefits package with generous time-off. We valueemployment equity and will provide accommodations upon request at any stage of the hiring process. We appreciate all applications, but only those selected for an interview will be contacted. Our hiring process includes background checks as a condition of employment.