Senior Systems Business Analyst, TELUS Health - Pharmacy

Intello Technologies Inc.; Calgary; Hybrid; CAD 92,000 - 138,000; Full time

Job summary

An established industry player is seeking a Senior Systems Business Analyst to join their innovative team. This role focuses on driving product development within a dynamic environment, ensuring effective backlog management and collaboration with cross-functional teams. The ideal candidate will have a strong background in Agile methodologies and excellent communication skills, enabling them to create detailed user stories and manage product roadmaps. Join a purpose-driven organization that values diversity and offers a comprehensive rewards package, including competitive salaries, performance bonuses, and flexible working arrangements.

Benefits

Minimum 3 weeks of vacation

Flexible benefits plan

Company matched pension

Career growth opportunities

Community involvement programs

Qualifications

• Proven experience in product backlog management and Agile methodologies.
• Ability to write clear, concise user stories and acceptance criteria.

Responsibilities

• Create and maintain a well-defined product backlog.
• Lead sprint planning sessions and track development milestones.

Skills

Agile Methodologies

Scrum Framework

User Story Creation

Backlog Management

Communication Skills

Education

Bachelor's Degree

Certification in Agile/Scrum

Tools

Jira

Confluence

Job description

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Senior Systems Business Analyst, TELUS Health - Pharmacy

Location:

Toronto, ON, CA, M5J 2V5

Jobs by Category: Health

Job Function: Health Solutions

Status: Full Time

Schedule: Regular

Description

The TELUS Health Pharmacy team is a dynamic cross functional team within TELUS Health that represents various stakeholders in the pharmacy space from enterprise level pharmacy organizations, vendor integrations, care facilities and independent pharmacies. The Pharmacy product portfolio is diverse and touches on every facet of the industry – even patients!

We are seeking a dynamic Product Owner / Business Analyst to join our expanding API portfolio team at TELUS Health. The ideal candidate will drive product development through effective backlog management, Scrum planning, and detailed user story creation, ensuring alignment with product requirements and strategic goals.

Responsibilities:

• Create, prioritize, and maintain a well-defined product backlog
• Ensure backlog items are ready for development sprints
• User Stories and Acceptance Criteria:
  • Write clear, detailed user stories that capture business value
  • Define comprehensive acceptance criteria for features
  • Ability to iterate with product designers on user-facing experiences
  • Ensure stories meet quality standards and development readiness
• Roadmap Planning:
  • Maintain a strategic product roadmap in partnership with product manager, taking into consideration team velocity
  • Communicate roadmap to stakeholders effectively
• Scrum Planning and Milestones:
  • Lead sprint planning sessions and define sprint goals
  • Set and track key development milestones
  • Break down initiatives into sprint-sized tasks
  • Assist team in implementing and documenting development process improvements
• Sprint Execution Support:
  • Participate in daily stand-ups and sprint reviews
  • Provide clarity on requirements and priorities to the development team
  • Collaborate with the Scrum Master to facilitate effective sprint execution

Qualifications

• Ability to quickly understand technical details and dependencies related to APIs and other systems
• Proven experience in creating, prioritizing, and maintaining product backlogs
• Excellent ability to write clear, concise, and detailed user stories
• Solid understanding of Agile methodologies and Scrum framework
• Excellent communication and interpersonal skills
• Ability to balance short-term deliverables with long-term strategic goals
• Experience using Jira, Confluence or other software management tools

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients, suppliers, candidates, external partners, etc.); interact in English with internal parties (colleagues, internal partners, stakeholders, etc.); and work with IT tools whose interface is only accessible in English as part of this position's main responsibilities given its national scope.

Salary Range: $92,000-$138,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunitiestodevelop your skills
• And much more …

Please note that the compensation shown in the job postingmay be subject to change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.