Senior Systems Analyst & Test Lead

Environment, Conservation and Parks | Environnement, Protection de la nature et Parcs; Toronto; On-site; CAD 74,000 - 96,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

On-the-job training

Public service impact

Transit access

Job summary

Ontario Public Service invites applications for a Senior Systems Analyst & Test Lead in North Bay/ Toronto. Lead end-to-end IT solutions for justice and correctional services, translating business needs into technical specifications and guiding testing, implementation, and support throughout the project lifecycle.

You will mentor teams, manage vendor relationships, contribute to standards, and ensure security, reliability, and accessibility in enterprise-scale initiatives that impact

Qualifications

• Strong systems analysis and design fundamentals.
• Experience leading comprehensive testing programs (unit, integration, UAT, performance).
• Ability to translate business needs into technical requirements across multi-platform environments.
• Proven leadership and mentoring of technical teams and vendor management.
• Familiarity with ITIL and service delivery processes.

Responsibilities

• Lead end-to-end IT solution delivery including planning, analysis, design, development, testing and implementation.
• Provide consulting and technical leadership across environments.
• Oversee testing strategies and ensure QA across lifecycle.
• Mentor teams, manage vendor relationships, and develop standards and SLAs.
• Deliver Tier 3 support, training, and change management services.

Skills

Systems analysis

Testing leadership

Stakeholder engagement

Mentoring

Vendor management

ITIL

Project coordination

Change management

Cross-functional teams

Tools

OTIS

YOTIS

IRM

JVN

CCRT

YRNA

Job description

Apply By:Wednesday, October 21, 2026 11:59 pm EDT

Ministry of Public and Business Service Delivery and Procurement

Division:

GovTechON - Justice Technology Services Cluster

City:

North Bay, Toronto

Position(s) language:

Job term:

3 Permanent

Job code:

17160 - Systems Officer 5

$1,628.82 - $2,104.14 Per week*
*Indicates the salary listed as per the OPSEU Collective Agreement.

Lead the Future of IT Solutions!

Are you passionate about using technology to solve complex business challenges and improve public services? Join the Justice Technology Services Cluster, where you'll lead the analysis, design, testing, implementation, and support of technology solutions that help deliver critical justice and correctional services across Ontario. Working closely with clients, project teams, and technical specialists, you'll translate business needs into effective technology solutions, provide expert systems analysis and consulting services, and lead testing and quality assurance activities throughout the project lifecycle. This is a unique opportunity to influence enterprise-scale technology initiatives from concept to implementation, support modernization efforts that impact thousands of users across the province, and help ensure solutions are secure, reliable, accessible, and aligned with business objectives.

About Us:

We are a high-performing and collaborative team that delivers technology solutions supporting critical justice and correctional services across Ontario. Our work spans systems analysis, business analysis, testing leadership, technical consulting, stakeholder engagement, and project delivery, offering opportunities to contribute to complex, enterprise-scale initiatives from concept through implementation. Team members work closely with business partners, developers, testers, project managers, operations staff, and ministry stakeholders to solve challenging technology problems and support modernization efforts that impact thousands of users across the province. We foster a strong culture of knowledge sharing, mentorship, innovation, and continuous learning, where individuals are encouraged to take initiative while supporting one another in delivering high-quality public services.

Leadership Approach:

Our leadership approach is collaborative, supportive, and people-focused. We believe in empowering staff, encouraging innovation, fostering psychological safety, and providing opportunities for professional growth. Team members are trusted to bring forward ideas, challenge assumptions respectfully, and contribute to continuous improvement.

About the job

As a Senior Systems Analyst & Test Lead, you will:

• lead the end-to-end delivery of IT solutions by coordinating project planning, systems analysis, design, development, testing, and implementation in alignment with business goals and Ministry IT strategies
• provide consulting and technical leadership in systems analysis, business process evaluation, and solution design across multi-platform environments
• oversee and execute comprehensive testing strategies, including unit, system, user acceptance, performance, and accessibility testing, ensuring quality and compliance throughout
• guide and mentor technical teams, manage vendor relationships, and contribute to the development of technical standards, procedures, and service level agreements
• deliver advanced client support and change management services, including Tier 3 incident resolution, training, and communication of technical risks and solutions
• participate in cross-functional committees and working groups, contributing to strategic planning, innovation, and continuous improvement in IT service delivery

Systems Analysis and Design Knowledge

• a thorough understanding of systems design principles, development methodologies, and lifecycle management
• proficiency in analyzing client business needs and translating them into technical requirements and system specifications
• familiarity with multi-platform environments, including operating systems, networks, databases, and application software
• knowledge of programming concepts, data modeling, and information architecture

Technical Knowledge

• the ability to learn and understand Ministry of the Solicitor General (SOLGEN) Corrections services and their impact on public safety
• the ability to learn and understand SOLGEN Corrections applications and integrations, including Offender Tracking Information System (OTIS), Youth Offender Tracking Information System (YOTIS), Incident Report Management System (IRM) and Integrated Scheduling for Justice Video Network (JVN)
• the ability to learn and support ministry business applications, including tools such as Case Compliance Review Tool (CCRT) and Youth Risk Needs Assessment (YRNA)

Project and Service Management

• an understanding of project planning, costing, risk assessment, and resource management
• knowledge of Information Technology Infrastructure Library (ITIL) frameworks, incident/problem resolution tools and change management processes
• an understanding of Request for Proposal (RFP)/tendering processes, contract management, and service level agreements (SLAs)
• the ability to learn and understand IT strategies and government-wide policies (e.g., FIPPA) to ensure compliance and alignment
• the ability to coordinate and prioritize tasks, resolve conflicts, and maintain morale

Leadership, Stakeholder Engagement, Communication and Team Collaboration

• the ability to lead cross-functional teams and fostering high-performance collaboration
• strong interpersonal skills to build client relationships, manage expectations, and support change management
• oral and written communication skills to convey technical information to non-technical audiences
• the ability to lead discussions, present recommendations, and document technical processes clearly
• customer service techniques for Tier 3 support and user education
• skills in mentoring, coaching, and providing technical guidance to team members
• the ability to demonstrate initiative and adaptability to work independently or within a team environment

Testing Leadership and Quality Assurance

• expertise in industry-standard testing methods and tools (unit, integration, system, UAT, performance, AODA compliance)
• the ability to develop and execute detailed test plans, test cases, and documentation
• an understanding of debugging techniques and tools to identify and resolve software/hardware issues
• familiarity with quality control standards and performance criteria for IT systems

Security Checks

• About security checks:
  A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities.
  If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of-country police clearance certificate from the country you lived in.
  Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

What we offer

• Competitive compensation and benefits
• Collegial and professional work culture
• Career growth and development opportunities across multiple business areas
• On-the-job training to support your success in the role
• Meaningful work supporting critical public services across Ontario
• Exposure to enterprise-scale technology initiatives and modernization projects
• A collaborative and supportive team environment with opportunities to learn and grow
• A convenient work location with easy access to public transit, restaurants, shopping, and other amenities

Language requirements and assessment:

All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.