Senior Systems Analyst, Fundraising & Operations (Salesforce NPSP)

Chai Lifeline Canada; Toronto; On-site; CAD 75,000 - 85,000; Full time

Benefits offered by this job

Generous vacation including all Jewish holidays

Supportive work culture

Job summary

A nonprofit organization based in Toronto is seeking a Senior Systems Analyst for Fundraising & Operations, responsible for managing Salesforce NPSP and ensuring data integrity. The role involves system administration, data governance, and collaboration with various departments to enhance fundraising efforts. Ideal candidates have over 4 years of experience in nonprofit CRM systems, excellent communication skills, and a passion for supporting families in need. Salary ranges from $75,000 to $85,000, with generous vacation benefits.

Qualifications

• 4+ years administering Salesforce NPSP or comparable nonprofit CRM.
• Strong understanding of Canadian fundraising practices and donor compliance.
• Experience managing recurring donations and payment processors.
• Proven ability to design systems and improve operational efficiency.

Responsibilities

• Serve as primary administrator and subject‑matter expert for Salesforce NPSP.
• Lead system enhancements, integrations, upgrades, and vendor coordination.
• Act as liaison between Development, Finance, and IT vendors.
• Ensure fundraising data is consistent and audit‑ready.

Skills

Salesforce NPSP administration

Canadian fundraising practices

Data analysis skills

Communication skills

Attention to detail

Tools

Excel

Job description

Senior Systems Analyst, Fundraising & Operations

Chai Lifeline Canada has been providing services to children and families impacted by chronic or life‑threatening illness since 2006. In this dynamic role you will positively impact families as they navigate through difficult times and contribute to a more caring and connected community.

We are seeking a Senior Systems Analyst, Fundraising & Operations to serve as the organizational expert responsible for Salesforce Nonprofit Success Pack (NPSP), fundraising systems, data integrity, automation, and revenue operations.

Key Responsibilities

• Serve as primary administrator and subject‑matter expert for Salesforce NPSP across donor and client data.
• Configure and maintain objects, automations, workflows, flows, validation rules, reports, and dashboards.
• Establish and enforce data governance standards, documentation, and system best practices.
• Lead system enhancements, integrations, upgrades, and vendor coordination.
• Act as technical liaison between Development, Finance, Programs, IT vendors, and platform partners.
• Ensure fundraising data is presented in a clear, consistent, and audit‑ready format for leadership review.
• Manage recurring giving operations, including monitoring failed payments, working with payment processors, and notifying Development teams of donor follow‑up needs.
• Ensure accurate issuance of tax receipts and audit‑ready documentation.
• Support month‑end, quarter‑end, and year‑end reconciliation in partnership with Finance.
• Investigate and correct data or processing issues impacting donor records, receivables, or revenue recognition.
• Maintain pledge tracking, receivables, and revenue accuracy across systems.
• Design and maintain consolidated revenue and fundraising dashboards to improve cross‑department visibility and decision‑making.
• Design, build, and maintain automation across Salesforce and integrated platforms (e.g., Zapier).
• Identify process inefficiencies and implement scalable, donor‑centric solutions.
• Support campaign tracking, donor stewardship workflows, acknowledgements, and moves management.
• Conduct regular data audits, deduplication, and system health checks.
• Partner with Development and leadership to translate data into actionable insights supporting fundraising strategy, forecasting, and planning.
• Serve as the primary connector between Development, Finance, Programs, and external vendors.
• Provide training, guidance, and documentation to staff on fundraising systems and workflows.
• Support internal users with system access, troubleshooting related to fundraising tools, and adoption of new processes.
• Oversee operational systems supporting fundraising and administration (e.g., payment processors, automation tools, CodeTwo, Microsoft 365 forms and surveys).
• Support SharePoint data organization, permissions, and reporting structures related to Development operations.
• Coordinate with vendors for troubleshooting, enhancements, and system reliability.
• Partner with leadership to align fundraising systems and technology priorities with organizational goals.
• Evaluate tools, integrations, and enhancements to ensure scalability and sustainability.
• Maintain long‑term documentation, system maps, and process workflows.
• Provide insights and support other duties as assigned.

Qualifications

• 4+ years administering Salesforce NPSP or comparable nonprofit CRM.
• Strong understanding of Canadian fundraising practices, CRA receipting, and donor compliance.
• Experience managing recurring donations, payment processors, and reconciliation.
• Proven ability to design systems, automate processes, and improve operational efficiency.
• Advanced reporting and data analysis skills (Excel required).
• Excellent communication skills and ability to translate technical concepts for non‑technical users.
• High attention to detail, discretion, and donor‑centric mindset.
• Passion for the work of Chai Lifeline Canada and to positively impact our community.
• Excellent interpersonal and communication skills.
• Highly motivated with the ability to work in a collaborative team and also independently.

Benefits & Compensation

Generous vacation including all Jewish holidays.

Great culture – we’re always here to help each other out!

Salary: $75,000 – $85,000, commensurate with experience.

Application Process

Interested applicants should email their resume to [e-mail].

Please note, only applicants selected for an interview will be contacted.

EEO Statement

Chai Lifeline Canada is committed to inclusive and accessible recruitment practices to applicants with accessibility needs in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disability Act (AODA). Reasonable accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.