Senior Systems Administrator — Hybrid IT & Client-Focused

Intraworks I.T. Management; Nanaimo; Hybrid; CAD 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid/work-from-home flexibility

Extended health care

Dental care

Disability insurance

Life insurance

Paid time off

A collaborative work environment

The opportunity to build a long-term事业

Job summary

Intraworks I.T. Management in Nanaimo, BC, is seeking a Senior Systems Administrator to manage day-to-day IT for a group of clients and lead complex projects. The role combines hands-on support with client-facing responsibilities and a drive to own issues from start to finish.

You will work within a collaborative team, maintain documentation, and participate in datacenter operations at Intraworks’ Nanaimo facility, with hybrid work flexibility. Strong M365/AD/Windows expertise required.

Qualifications

• 5+ years of experience managing client IT infrastructure, preferably within an MSP environment.
• Strong experience with Microsoft 365, Exchange, Active Directory, and Windows environments.
• Experience supporting servers, virtualization, networks, cloud environments, and end users.
• Knowledge of network and system security best practices.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and client service skills.
• The ability to manage multiple tasks and priorities effectively; ownership through resolution.
• The ability to work independently while collaborating with a technical team.
• Strong documentation and time-management skills.

Responsibilities

• Managing and prioritizing client IT requests
• Troubleshooting hardware, software, Microsoft 365, Windows, network, and cloud issues
• Administering and supporting Microsoft 365, Exchange, Active Directory, and Windows environments
• Supporting servers, virtualization, networks, and other client infrastructure
• Completing onsite workstation, equipment, and infrastructure installations
• Supporting cybersecurity initiatives, including patch management, access controls, security best practices, and disaster recovery
• Taking the lead on more complex infrastructure, cloud, and cybersecurity projects
• Maintaining accurate client documentation and developing standard operating procedures
• Providing technical guidance and troubleshooting support to entry-level and intermediate technicians
• Collaborating with technicians, engineers, project managers, and other members of the Intraworks team to provide excellent client service

Skills

Microsoft 365

Exchange

Active Directory

Windows environments

Troubleshooting

Client service

Documentation

Ownership and independence

Team collaboration

Tools

Hyper-V

VMware

PowerShell

Job description

Intraworks I.T. Management in Nanaimo, BC, is seeking a Senior Systems Administrator to manage day-to-day IT for a group of clients and lead complex projects. The role combines hands-on support with client-facing responsibilities and a drive to own issues from start to finish.

You will work within a collaborative team, maintain documentation, and participate in datacenter operations at Intraworks’ Nanaimo facility, with hybrid work flexibility. Strong M365/AD/Windows expertise required.