Senior System Administrator

MediSolution; Ottawa; On-site; CAD 75,000 - 85,000; Full time

Job summary

Harris, part of Constellation Software Inc., is hiring for a Cloud Infrastructure & Automation Engineer in Canada. You will architect and manage cloud environments (Azure, AWS), migrate customer workloads, and implement secure, scalable automation with IaC. Strong Linux/Windows, DB experience, and AI tooling proficiency are valued.

You will work across incident response, AI strategy, and customer-facing support, contributing to a multi-tenant cloud strategy for diverse clients and industries.

Qualifications

• 5+ years of experience in a System/Cloud Administrator role.
• Proficiency with Azure and AWS cloud platforms, including architecture and deployment.
• Experience with Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle.
• Strong networking knowledge.
• Linux and Windows server administration experience.
• Experience with Infrastructure-as-Code tools (Terraform, Ansible, Puppet).
• Familiarity with AI prompting and LLMs, privacy/IP considerations.
• Ability to manage competing priorities and drive issues to resolution.

Responsibilities

• Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security.
• Lead migration of on-premise environments to hosted cloud platforms, aligned with commitments and pipeline forecasts.
• Implement security measures including identity management, network segmentation, and compliance controls across cloud environments.
• Configure secure integrations with external services (OAuth, Microsoft 365, GSuite).
• Develop and maintain Infrastructure-as-Code to enable scalable environment provisioning; advance toward CI/CD pipeline.

Skills

System/Cloud Administration

Azure

AWS

Networking

Linux/Windows

AI tools proficiency

Prioritization

Customer-facing

Tools

SQL Server

MySQL

PostgreSQL

Oracle

Terraform

Ansible

Puppet

Docker

Kubernetes

Azure Certification

AWS Certification

Job description

At Harris, we believe great people build great software. We offer an environment where employees are empowered to make a real impact, grow their skills, and shape their careers.

Our teams enjoy a supportive, award-winning culture, a casual and collaborative workplace, and opportunities to learn from a diverse group of businesses and industries.

In addition to a competitive compensation and benefits package, we offer meaningful perks, flexibility, and most importantly a culture that values people, curiosity, and having fun while doing great work.

We are financially strong and proudly part of Constellation Software Inc. (CSI), the largest software company in Canada, providing long-term stability alongside entrepreneurial autonomy.

Cloud Infrastructure & Architecture

• Architect, deploy, configure, and support cloud infrastructure on Azure, AWS, and other public clouds for high availability, performance, and security.
• Lead migration of on-premise customer environments to hosted cloud platforms, targeting completion milestones aligned with signed customer commitments and pipeline forecasts.
• Implement and maintain security measures including identity management, network segmentation, and compliance controls across cloud environments.
• Configure secure integrations with external services (OAuth, Microsoft 365, GSuite, third‑party applications).
• Optimize cloud resource utilization and cost efficiency, with measurable cost-per-environment targets.

Automation & Scalability

• Develop and maintain Infrastructure-as-Code using Terraform, Ansible, and/or Puppet to enable scalable, repeatable environment provisioning.
• Build toward a fully automated CI/CD pipeline for deployment and monitoring, reducing manual provisioning time by a measurable target (to be established within first 90 days).
• Create automation scripts (Python, Bash, PowerShell) to eliminate repetitive infrastructure tasks.

Technical Support & Customer Engagement

• Serve as primary technical support liaison for hosted and on‑premise client environments, delivering resolution within defined SLAs.
• Diagnose and resolve complex customer infrastructure issues across server operating systems (Linux, Windows) and database platforms (SQL Server, MySQL, PostgreSQL, Oracle).
• Document all customer requests, diagnostic steps, and resolutions thoroughly and consistently.
• Communicate progress and status to internal and external stakeholders with frequency and clarity.

AI Strategy & Adoption

• Leverage AI-assisted coding tools (e.g., GitHub Copilot, Claude Code) to accelerate IaC development, scripting, and troubleshooting workflows.
• Build and maintain AI-enabled knowledge bases from existing company knowledge resources, supporting the BU's AI‑DLC Level 2/3 roadmap toward customer‑facing agents and adjacent software modules.
• Ensure responsible use of AI tools in all internal and customer‑facing contexts, specifically regarding data privacy, PII protection, and intellectual property.
• Identify and document at least 2 AI‑driven workflow improvements within the first 90 days, with estimated hours saved.

Incident Response & Systems Administration

• Provide priority assistance in containment and remediation during cybersecurity incidents.
• Perform general systems administration including installation, configuration, maintenance, system audits, backups, and patch management.

Qualifications

• 5+ years of experience in a System/Cloud Administrator role.
• Demonstrated proficiency with Azure and AWS cloud platforms, including environment architecture and deployment.
• Experience with database platforms: Microsoft SQL Server, MySQL, PostgreSQL, and/or Oracle.
• Strong knowledge of networking concepts and technologies.
• Working proficiency across Linux and Windows server operating systems.
• Experience with Infrastructure-as-Code tools (Terraform, Ansible, or Puppet).
• Demonstrated proficiency with AI prompting and working knowledge of LLMs, including when to use them and when not to, with specific attention to privacy and IP considerations.
• Ability to manage competing priorities, triage by urgency, and drive issues to resolution independently.

Preferred Qualifications

• Proven hands‑on experience architecting multi‑tenant or multi‑customer cloud environments.
• Strong scripting skills in Python, Bash, and/or PowerShell.
• Experience with containerization (Docker) and orchestration (Kubernetes).
• Familiarity with CI/CD pipeline design and DevOps practices.
• Cloud certifications (Azure, AWS) from tier‑one providers.
• Experience in a customer‑facing technical support role with SLA accountability.
• Prior experience applying AI tools to infrastructure automation or knowledge management workflows.

Salary

• $75,000 - $85,000 CAD per year.

Equal Opportunity Employer

Harris is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Applicants who require a reasonable accommodation due to a disability may contact us by email at [e-mail]. Accommodation requests may be made at any time. This email address is dedicated solely to accommodation requests and cannot be used to inquire about application status.

Know Your Rights Poster EO 13496: Notification of Employee Rights under Federal Labor Laws. Our commitment to fair and equitable hiring.

Recruitment Process AI Use

As part of our recruitment process, we use artificial intelligence (AI) tools during the initial screening phase to help identify candidates whose qualifications most closely align with the requirements of the role. This technology supports efficiency and consistency in the early stages, but it never replaces human judgement. All subsequent evaluations and final hiring decisions are made by our recruitment professionals. AI does not make final hiring decisions.