Senior System Administrator

Butterfield Group; Halifax; On-site; CAD 70,000 - 100,000; Full time

Job summary

Butterfield Group is seeking a Senior System Administrator to enhance their technical service desk operations. The role involves managing incidents, supporting infrastructure components, and ensuring effective documentation and professional practices. The ideal candidate will demonstrate solid experience in service desk environments and a strong understanding of IT technologies, ultimately contributing to the safety and efficiency of their operational processes.

Qualifications

• Five years’ experience in a Service Desk role.
• Experience with Cloud Computing technologies.
• Familiarity with financial services technology operations.

Responsibilities

• Manage Service Desk incidents and requests.
• Document and resolve incident issues comprehensively.
• Assist in prioritizing and tracking tech tickets.

Skills

Communication

Problem Solving

Supervision

Technical Expertise

Tools

VMware Horizon

Citrix

MS Exchange

ITIL

Job description

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Butterfield Support Services (Halifax) Limited provides centralized shared services and support to the Butterfield Group in the areas of Finance and Accounting, Human Resources, Information Technology, Operations, Client Services and Compliance. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to become part of a collaborative team of professionals at the world’s leading, independent offshore bank and trust company.

This position is responsible for supporting and executing the delivery of the Group Technology technical Service Desk function and associated technology operating processes to Butterfield.

Your responsibilities will include :

• Processing, allocating, and coordinating prompt responses to Service Desk incidents and requests, and providing timely status updates as required.
• Ensuring that incident resolutions (both reactive and proactive) include classifying, prioritising, and initiating action, documenting the issue, activity, and root causes, and implementing remedies to prevent future incidents or reoccurrence.
• Practively assisting Service Desk and Infrastructure management with prioritising, allocating, tracking, and escalating Service Desk incidents, request tickets, and queues.
• Communicating in a professional manner with vendors, suppliers, the business, and external clients.
• Supporting the capability, functionality, and sustainability of infrastructure components (including hardware, software, and network).
• Ensuring that technology processes and procedures are documented, delivered, and operated according to the principles of professional practices, agreed business criteria, accountability, openness, clarity of roles and responsibilities, and that there are effective systems for audit and control.
• Ensuring that all assigned tasks, processes, and activities are delivered in an accurate and timely manner.
• Maintaining an in-depth knowledge of necessary technical specialisms within own area of responsibility and providing expert advice in regards.

Your qualifications and Skills will include :

• Five years’ experience in a similar technology-focused Service Desk role, coupled with a proven track record of delivering similar capabilities.
• Fundamental understanding and experience of technology components, including server and desktop infrastructure (physical and virtual), networking and communications (e.g. LAN, WAN and Internet), telephony and messaging solutions (e.g., Mitel PBX, voice recording, and mobile technology).
• Experience with Cloud Computing utilisation (IaaS, DaaS, SaaS, PaaS), desktop technologies (VMware Horizon, Citrix, AppV, end point protection), active directory / Windows server, MS Exchange, firewalls, storage area networks, ITSM / ITIL (IT Service management and Network management).
• Good understanding of financial services technology operations / support (e.g., document management systems, banking, trust admin, or similar applications), as well as security technology and methodologies (e.g., threat, intrusion, and data loss protection technologies).
• Experience with disaster recovery implementation, including countermeasures and contingency arrangements relating to the serious disruption of technology services.
• Ability to supervise and coordinate small internal and / or external work teams, ensuring effective knowledge transfer and up-skilling of others.
• Willingness to travel to a level necessary to perform the role effectively.

Why Butterfield?

Butterfield is a leading, independent offshore bank and trust company. With more than 1,300 financial services professionals across ten international jurisdictions, the Butterfield experience is enhanced by robust learning and development opportunities and comprehensive benefits. Guided by our core values—approachable, collaborative, empowered and impactful—we provide a respectful environment where we value the diversity of our employees and the talents and experiences they bring. With a 160-year tradition of service excellence we empower individuals to achieve their potential and make a positive impact on our business, our clients and our communities.

Visit www.butterfieldgroup.com / careers to view all opportunities and apply via our careers’ portal.

Seniority level

Seniority level

Associate

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Banking and Financial Services

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