Senior Survey Programmer (REMOTE)

Dynata; Whitby; Remote; CAD 70,000 - 100,000; Full time

Job summary

A leading company in market research is seeking a Programming Expert to lead teams and drive successful programming initiatives. The ideal candidate will have extensive survey programming experience, excellent problem-solving skills, and a collaborative approach. This role involves managing complex projects and mentoring team members, ensuring a positive environment and high-quality results.

Benefits

Inclusive work culture

Opportunities for training and development

Flexible work hours

Qualifications

• 5+ years of Decipher programming experience.
• 200+ projects programmed, including international projects.
• Experience training new hires or existing team members.

Responsibilities

• Review survey documentation for programming accuracy and optimality.
• Program various complexity surveys in Decipher and/or CMIX.
• Coordinate with translation teams for survey translations.

Skills

Problem Solving

Communication

Teamwork

Attention to Detail

Education

Degree in Computer Science or related field

Tools

Decipher

CMIX

SPSS

HTML 5

Python

Job description

Build high performing onshore and offshore teams by developing, mentoring, and retaining engaged high performing staff to support programming and corporate strategic objectives

Objectives

Effectively utilize all your resources to ensure success of the POD initiative

Ensure balanced workload across the team to ensure client deliverables and timelines are met or exceeded

• Meet or exceed business objectives by setting high standards and clear expectations for our teams

Be accountable; take ownership of your aligned clients / region

Be an excellent communicator

Be an active listener

Seek first to understand

Follow up on goals and expectations

Clear, proactive, thorough and consistent communication

Adult-to-adult at all times

Be an excellent problem solver : identify barriers that impactemployees abilities to do their job at the highest level, while balancing long term implications

Be the technical expert on the team, capable of executing against all complexities and custom survey programming

Act as a Subject Matter Expert within the programming teams

Research, identify and supply solutions to roadblocks prior to escalating to the next level

Be an excellent trainer, developer and coach to your team

Ensure that learning on the team is shared with the broader programming teams in order to bring up talent of the programming team overall and ensure that problems do not resurface in other areas of the business

Effectively utilize the on-the-job training model to impart knowledge and develop your pod members

Ensure all members are fully trained to be able to achieve or exceed their individual profile expectationsAccurately assess strengths and areas for improvement within the team.

Provide Feedback to our partners, make recommendations for training and opportunities for improvement to ensure continued development of the individual and the team.

Be accountable for collecting and ensuringmetrics accuracy for reporting purposes when required

Build great client relationships; by ensuring yourself and the team produces the highest quality and timely work

Be a Programming Guru, always program with the highest quality and productivity standards

Offer the best solutions to internal and external stakeholders, while acting like an owner and protecting the company’s and employee’s interests

Be knowledgeable and able to discuss our products and technology to clients

Project confidence to stakeholders (internal and external)

Identify opportunities to recommend value-added services streams

Raise to SP Management, knowledge gaps in other teams (programming and other departments) to ensure high levels of service to our clients

Be solution oriented :

Ask the right questions : gather and understand the requirements

Involve appropriate resource to find the best solution

Out of the box thinking : find creative solutions to unconventional requests

Promote a positive and motivating team environment

Be supportive, maintain a positive attitude and be approachable to guide your team through challenges

Be a role model of engagementTake every opportunity to recognize good work and encourage team members to go above and beyond

Be a champion of your team at all times

Be solution-oriented

Provide input in process roll out plans to ensure successful implementation

Ensure your team has the support they need

Be an innovator

Create a high efficiency work environment

Look for opportunities to improve

Proactively work to assist others in achieving the organization’s objectives

Roles and Responsibilities

Review survey document and provide consultation foraccurateprogramming, optimal data layout and respondent experience.

Programvarious complexity surveysin survey platform(s) (Decipher and / orCMIX).

Create OR Update programming templatesand co-ordinatewith R&D team for custom features.

Plan“project handover in multiple shifts” and “task division within team”. Ideally, ATL should program complex portion OR new functionalityand share other programming tasks within team to expediate programming.

Optimize code and update templateto manage project’s repetition need

Maintain positive programming spirit when accidental mistake happens. Advocate “learn and share” culture.

Program multiple surveys in paralleland deliver initial test links / changesas per established timeline. Be thought partner and recommend option to expediate programming edits and better user experience.

Figure out options to expediate programming edits. Justify turnaround time (TAT) to clientwith reasonable summary and recommend alternativeoptions to expediate edits

Test surveys and validate programmingcontent / logic (piping, masking, skip, complex priority and other logic) by conductingcode review / link testing / checking simulated data. Co-ordinate with other programming team OR QA team for further QA assistance.

Support PM team OR client in creating custom reports

Co-ordinate with team to conduct data check multiple times throughout project life cycle.

Leadprogramming related discussion with client and PM team about best programming practices andprovide optimal solution for specific context

Coordinate with translation team / third party suppliers for translations, language overlays

Position Requirement

5+ Years of Decipher Programming experience

Programmed at least 200+ projects in past (including international project + trackers)

Trained new hires OR existing team members in past

Manage projects independently without too much direction and can reviewother programmers’code and derive outcome

Advance Knowledge of Python, HTML 5, CSS, Java script ORjQuery

Team player whorespects and works well with other team members

Ability to prioritizeand manage multiple projects for on time delivery. Ask for help just in time to ensure that client deliverable is NOT compromised

Attention to detail with passion for survey programming and willing to learn / apply new technologies

Experience with CMIX, Confirmit, SPSS, Sawtooth or other online programming software is a plus.

Willing to work during weekend is a plus

Degree in Computer Science or related field is a plus.

At Dynata, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. Dynata welcomes and encourages applications from people with disabilities. We are committed to an inclusive work culture for all our employees. Accommodations by request can be made for all aspects of the selection process.

Dynata is also an affirmative action employer OE / Minority / Female / Veteran / Disabled / Sexual Orientation / Gender Identity