Senior Strategy Manager - Reliability

Intello Technologies Inc.; Calgary; Remote; CAD 102,000 - 154,000; Full time

Job summary

A leading company in Canada is seeking a Senior Strategy Manager to enhance service reliability and customer experience. This role involves strategic planning, stakeholder leadership, and driving critical business initiatives. The ideal candidate will have strong analytical skills, excellent communication abilities, and a proven track record in strategy consulting. Join a team committed to innovation and making a positive impact through technology.

Benefits

Minimum 3 weeks vacation

Flexible benefits

Generous pension program

Career development opportunities

Qualifications

• 3–5 years of experience in strategy consulting or corporate strategy.
• Proven ability to lead strategic initiatives from conception to execution.

Responsibilities

• Design and implement strategic roadmaps and transformation initiatives.
• Develop compelling executive narratives and presentations.
• Drive operational improvements and streamline processes.

Skills

Analytical Skills

Communication

Leadership

Problem-Solving

Education

Bachelor’s degree in Business

MBA or graduate degree

Job description

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Jobs by Category : Technology Solutions

Job Function : Network & Engineering

Status : Full Time

Schedule : Regular

Description

Join our team and achieve great things together

Are you passionate about developing transformational strategies and solving complex challenges? Our Reliability Centre of Excellence is seeking a Senior Strategy Manager to develop and drive critical business initiatives that directly enhance service reliability and improve the customer experience. This high-visibility role combines strategic planning, stakeholder leadership, and executive influence to define the future of our reliability initiatives. As a key leader, you'll partner with executives and stakeholders across the organization to shape strategic direction and optimize operations.

If you're a highly collaborative strategic thinker with a proven track record of success, we invite you to join our team and make a meaningful impact.

As a Senior Strategy Manager in our Reliability Centre of Excellence, you’ll craft strategies that bolster service reliability, operational excellence, and customer satisfaction. Collaborating with senior leaders across Network, Systems, Operations, Finance, and more, you’ll drive initiatives that improve product delivery, uncover business insights, and deliver actionable recommendations aligned with our financial goals and long-term vision.

You’ll lead strategic discussions with executives, providing decision support through compelling storytelling that influences business direction. With a strong understanding of our KPIs and priorities, you’ll build trusted partnerships across teams to anticipate opportunities, align initiatives, and ensure seamless execution. Your leadership will accelerate high-impact projects, improve planning, and deliver measurable outcomes to realize our vision of proactive, reliable service.

This role is ideal for a highly organized, proactive problem-solver who thrives in complex, fast-changing environments and can drive clarity and results in key initiatives.

Here’s how

• Strategic Planning : Design and implement strategic roadmaps, transformation initiatives, and actionable plans that drive competitive advantage and measurable results.
• Effective Communication : Develop compelling executive narratives, presentations, and reports to inform decisions and prepare leadership for engagements.
• Leadership and Inspiration : Lead business reviews, governance forums, and executive discussions, ensuring alignment and effective follow-up.
• Process Optimization : Drive operational improvements, streamline processes, enhance cross-functional communication, and leverage digital tools, including AI, for efficiency.
• Project Management Support : Provide strategic counsel and support for cross-functional initiatives, facilitating executive engagement across units.
• Program Support : Monitor business performance via KPIs and strategic analysis, providing insights to guide strategy and resource allocation.

Qualifications

What you bring

• 3–5 years of experience in strategy consulting, corporate strategy, or an internal strategy role.
• Proven ability to lead strategic initiatives from conception to execution, delivering measurable results and driving transformation.
• Strong analytical skills with financial acumen, capable of translating data into insights, business cases, and recommendations.
• Proficiency with financial modeling, business case development, and KPI design, linking initiatives to outcomes.
• Exceptional communication and storytelling skills, with experience presenting to senior executives and building stakeholder relationships.
• Experience managing large, complex projects with strategic and hands-on approaches.
• Ability to thrive in fast-paced, evolving environments, assessing priorities and navigating ambiguity.
• Proven ability to build trusted relationships with senior leadership and cross-functional teams.
• Bachelor’s degree in Business, Economics, Engineering, or related; MBA or graduate degree is an asset.

Great-to-haves

• Telecommunications network experience

Location : Any major Canadian city

Salary Range : $102,000-$154,000

Performance Bonus or Sales Incentive Plan : 15%

Actual total compensation will depend on knowledge, skills, performance, and experience. TELUS offers rewarding benefits such as :

• Comprehensive rewards including competitive salary, bonus, minimum 3 weeks vacation, and flexible benefits.
• Flexibility to work in-office, remotely, or hybrid.
• Generous pension and share purchase programs.
• Opportunities for community involvement.
• Career development and learning opportunities.

Please note that compensation may change in 2025.

A bit about us

We’re a people-focused, customer-first, purpose-driven team committed to innovation and positive impact. We aim to improve lives through technology and foster a culture of innovation that empowers our team to solve complex problems and create human-centered outcomes in a digital world.

Our culture is engaging and rewarding, and we value diversity and equitable access to opportunities. Your unique talents will be appreciated. Join us in making the future friendly.

Note for Quebec candidates : If English knowledge is required, it’s because the team interacts in English with external / internal parties or uses English applications.