Manager, Reliability Requirements & Market Support

AESO; Calgary; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in Alberta seeks a Manager of Reliability Requirements & Market Support to lead engineering and market support teams. This role requires strong technical insight and leadership skills to enhance system reliability and market operations, contributing to Alberta’s energy transformation.

Benefits

Competitive compensation

Variable pay program

Paid vacation

Flex time

Health & dental benefits

Defined contribution pension plan

Learning and development opportunities

Qualifications

• 10-15 years of relevant experience in the electricity industry.
• Proven leadership in managing technical engineering and market support teams.

Responsibilities

• Lead and mentor staff, develop reliability requirements and oversee performance monitoring.
• Support procurement of ancillary services and customer outreach programs.

Skills

Leadership

Communication

Collaboration

Problem Solving

Education

University degree in engineering

Job description

Manager, Reliability Requirements & Market Support

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economical planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta’s interconnected power grid and facilitate Alberta’s competitive wholesale electricity market. The AESO fosters an inclusive, diverse, and equitable workplace where people feel respected and welcomed for who they are, delivering high performance and innovative results.

Job Description

Reporting to the Director of Grid Planning & Operations Engineering, the Manager of Reliability Requirements & Market Support leads two key teams focused on maintaining system reliability and supporting efficient market operations in Alberta. This role offers an excellent opportunity for a strategic leader with strong technical and market insight to guide engineering and market support teams and shape Alberta’s electricity future.

In the engineering domain, the Manager oversees the development of reliability and interconnection requirements, system performance monitoring, ancillary services assessments, and wind and solar forecasts. This includes conducting special studies and developing tools to enhance operational readiness.

In the market support domain, responsibilities include customer support and training, administration of market accounts for energy and ancillary services, procurement of ancillary services, and developing technical and system requirements for market operations. The Manager also supports compliance activities related to asset performance.

This full-time permanent position offers growth opportunities, competitive compensation, a variable pay program, paid vacation, flex time, health & dental benefits, a defined contribution pension plan, and learning and development opportunities.

Signs you will enjoy working in this team:

• You thrive in a fast-paced, dynamic environment and are excited to contribute to Alberta’s energy system transformation.
• You enjoy collaborating with bright professionals, engaging in thoughtful discussions, and solving complex challenges.
• You embrace change, see it as an opportunity for innovation and improvement.
• You value diversity and excel at bringing out the best in everyone.
• You have a strong desire to learn, take on new challenges, and inspire others.

Signs you will enjoy this role:

• You enjoy creating engaging employee experiences, including onboarding, coaching, performance management, and professional development.
• You are skilled at navigating technical, regulatory, and business perspectives, communicating complex information effectively to various audiences, including AESO leadership and external stakeholders.
• You have an innate ability to identify efficiencies and optimize processes, inspiring continuous improvement.
• You lead teams with a focus on development and mentorship, helping employees reach their potential.
• You possess excellent written and verbal communication skills and can build strong relationships internally and externally.

Key Accountabilities:

• Lead, motivate, and mentor staff with exceptional team-building skills.
• Develop the AESO’s Reliability Requirements Roadmap.
• Develop and oversee reliability requirements, including interconnection standards.
• Monitor system performance, implementing solutions to maintain stability and performance.
• Enhance ancillary services design and assessment.
• Determine ancillary service needs to meet performance targets.
• Support special studies related to system reliability and interconnections.
• Develop study guidelines and train engineers in special studies.
• Deliver tools to improve operational readiness and efficiency.
• Collaborate on major system event investigations and operational concerns.
• Develop policies for synchro-phasor data and assess PMU needs.
• Procure operating reserves and qualify service providers.
• Support procurement of contracted ancillary services.
• Conduct or support reliability-related studies, e.g., GMD risk, inter-area oscillations.
• Oversee wind and solar forecasts for real-time dispatch.
• Provide primary support to energy and AS market participants.
• Administer customer accounts and develop requirements for market systems.
• Support settlement processes and customer outreach programs.

Skills and Experiences:

• University degree in engineering, emphasizing power systems, control systems, or related fields.
• Member of APEGA (P. Eng.).
• 10-15 years of relevant experience in the electricity industry.
• Proven leadership in managing technical engineering and market support teams.
• Experience in developing strategic relationships with stakeholders.
• Supervisory experience with engineers and EITs.
• Knowledge of Alberta Reliability Standards and ISO Rules.
• Understanding of Alberta energy and market operations.

Applicants requiring accommodation during the recruitment process should inform the AESO confidentially. The AESO does not accept unsolicited agency resumes. Personal information collected is protected under the FOIP Act, and successful candidates may be subject to criminal background checks.

About the Company

The Alberta Electric System Operator (AESO) is a not-for-profit entity responsible for the planning and operation of Alberta’s power system in a safe, reliable, and economical manner.