Senior STD Case Manager

Disability Management; Canada; Hybrid; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Flexible work options

RRSP matching

Comprehensive wellness resources

3 weeks’ vacation

Job summary

Disability Management Institute (DMI) is seeking a Senior Disability Case Manager (STD) to lead the STD Claims team and drive operational excellence across the department. This remote role supports the Claims Supervisor, mentors Case Managers, and helps shape processes to deliver high-quality service to clients and internal staff.

You’ll bring a bachelor’s degree and 3+ years in disability case management, with strong knowledge of disability laws and the ability to coach teams.

Qualifications

• Bachelor’s degree in Business Administration, Human Resources, or equivalent.
• Minimum 3 years of Disability Case Management experience with a focus on Short-Term Disability.
• Strong knowledge of disability legislation, industry best practices, and case management standards.
• Excellent communication and ability to coach and support team members effectively.

Responsibilities

• Support the Supervisor with change management, initiative rollouts, and process enhancements.
• Serve as subject matter expert for all components of the claims process (benefit calculations, WEBS entries, DMS documentation).
• Assist with quality control reviews and sign-offs for claim decisions.
• Use governance metrics, client feedback, and file reviews to evaluate staff performance.
• Participate in recruitment and support training for new employees.

Skills

Communication

Leadership

Coaching

Data analysis

Education

Bachelor’s degree

Job description

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

As a Senior Disability Case Manager (STD), you play a pivotal role in supporting the Claims Supervisor, guiding Case Managers, and driving operational excellence across the STD Claims department. You will act as a subject matter expert, lead process improvements, and ensure consistent, high-quality service delivery to both clients and internal teams.

This is a remote role within Canada. We are open to candidates across the country; however, you must work within our core business hours.

What You’ll Be Doing

• Acting as the Supervisor’s main support for change management, initiative rollouts, team meeting discussions, and process enhancements
• Serving as the subject matter expert for all components of the claims process (benefit calculations, WEBS entries and corrections, DMS documentation)
• Assisting the Supervisor with quality control reviews, including sign-offs for claim decisions
• Using governance and metrics reporting, client feedback, and file reviews to help evaluate staff performance
• Participating in recruitment activities and supporting training for new employees
• Developing new policies and procedures while refining existing ones; collaborating with the Training team to implement and monitor new processes
• Liaising with other departments on process or procedure issues affecting multiple teams
• Addressing client concerns, identifying trends, and recommending improvements to Claims Leadership
• Serving as a key resource for clients and partners on file or process inquiries; coaching team members on resolution strategies and determining escalation needs
• Attending client and partner meetings as a positive representative of the Claims team and DMI
• Managing a proportionally smaller caseload of STD files while supporting broader departmental needs
• Collaborating with internal teams to ensure consistency in processes across the organization

What You Bring to the Team

• Bachelor’s degree in a related field (Business Administration, Human Resources, or equivalent experience)
• Minimum 3 years of experience in Disability Case Management, with a strong focus on Short-Term Disability
• Strong knowledge of disability legislation, industry best practices, and case management standards
• Excellent communication, interpersonal skills, and the ability to coach and support team members effectively

You will succeed in this role if you are:

• A Collaborative Leader – You thrive in team environments, support others' success, and foster trust through transparent communication.
• A Strategic Thinker – You can analyze data, identify trends, and make informed recommendations to improve performance and processes.
• A Process Champion – You are passionate about enhancing workflows, driving change, and ensuring consistency across teams.
• A Client-Centric Problem Solver – You handle sensitive issues with professionalism and work proactively to strengthen client relationships.

Compensation

At the time of this posting, the estimated annual base salary for this position is $70,000–$80,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI Is the Place for You

• Generous paid time off including a minimum of 3 weeks’ vacation, plus 26 long weekends per year through our Happy Friday program
• Flexible work options including remote and hybrid schedules, extended health and dental benefits, RRSP matching, and comprehensive wellness and mental health resources
• Clear career paths, ongoing skill development, and leaders committed to supporting your long-term growth

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI—they are our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know— we’re here to help.