LTD Case Manager

Disability Management Institute; Canada; On-site; CAD 70,000 - 80,000; Full time

Benefits offered by this job

Remote work

Health benefits

RRSP matching

Wellness resources

Job summary

Disability Management Institute (DMI) is seeking a Long Term Disability (LTD) Case Manager to adjudicate LTD claims, communicate with claimants and employers, and guide applicants through the process with empathy and professionalism.

The role is remote within Canada, requiring alignment with core business hours and strong collaboration with internal teams to minimize absence duration and support return-to-work plans. Flexible benefits are offered.

Qualifications

• Minimum 5 years of claims experience in a group insurance or related environment.
• Minimum 3 years of experience adjudicating Long Term Disability claims.
• Post-secondary degree or diploma, or equivalent combination of education and experience.

Responsibilities

• Adjudicate Long Term Disability (LTD) claims within established timeframes and policy guidelines.
• Interview claimants and employers to gather relevant information and make fair, evidence-based decisions.
• Manage all claims in accordance with client-specific service standards and ensure documentation is accurate and timely.
• Liaise with physicians, employers, insurance agencies, and legal representatives regarding diagnoses and treatment plans.
• Draft and deliver written correspondence summarizing claim activity, decisions, and next steps.
• Participate in case conference calls with employers and internal team members.
• Collaborate with the Rehabilitation Coordinator to minimize absence duration and support return-to-work planning.
• Maintain strict confidentiality regarding client, corporate, and medical information.

Skills

Empathetic Communicator

Analytical Decision-Maker

Organized and Detail-Oriented

Collaborative Partner

Education

Post-secondary degree or diploma

Job description

At Disability Management Institute (DMI), we deliver innovative, end-to-end disability and absence management solutions that transform how employers support their teams. Since 2002, our experienced team of dedicated professionals have combined deep expertise with genuine care to create partnerships that benefit employees, employers, and stakeholders alike.

Our culture thrives on connection, collaboration, and respect. Open communication, team bonding, and a spirit of appreciation create an environment where you feel supported, valued, and empowered to bring your authentic self to work every day.

The Opportunity

As a Long Term Disability (LTD) Case Manager, you will play a key role in ensuring claimants receive the care, support, and adjudication they deserve — balancing empathy with policy accuracy. You will assess long-term disability claims, communicate with key stakeholders, and guide claimants through the process with professionalism and compassion.

This is a remote role within Canada. We are open to candidates across the country; however, you must be able to work within our core business hours.

What You’ll Be Doing

• Adjudicate Long Term Disability (LTD) claims within established timeframes and policy guidelines while maintaining a client-first approach.
• Interview claimants and employers to gather relevant information and make fair, evidence-based decisions.
• Manage all claims in accordance with client-specific service standards and ensure documentation is accurate and timely.
• Utilize available resources to assess diagnoses and treatment plans, liaising professionally with physicians, employers, insurance agencies, and legal representatives.
• Draft and deliver written correspondence summarizing claim activity, decisions, and next steps.
• Participate in case conference calls with employers and internal team members.
• Collaborate closely with the Rehabilitation Coordinator to minimize absence duration and support return-to-work planning.
• Maintain strict confidentiality regarding client, corporate, and medical information.

What You Bring to the Team

• Minimum 5 years of claims experience in a group insurance or related environment.
• Minimum 3 years of experience adjudicating Long Term Disability claims.
• Post-secondary degree or diploma, or equivalent combination of education and experience.

Nice to Have

• Familiarity with medical terminology and disability contract language.
• Professional designations such as CEBS, CIP, or LOMA.
• Background in a health-related discipline (e.g., Occupational Therapy, Kinesiology, Nursing, Physiotherapy).

You will succeed in this role if you are:

• Empathetic Communicator – You listen actively, communicate with care, and balance compassion with professionalism.
• Analytical Decision-Maker – You assess complex information objectively and make well-reasoned, fair decisions.
• Organized and Detail‑Oriented – You manage multiple cases efficiently while ensuring accuracy and compliance.
• Collaborative Partner – You work effectively with internal teams, clients, and external partners to achieve positive outcomes.

Compensation

At the time of this posting, the estimated annual base salary for this position is $70,000–$80,000. Individual compensation within this range is determined by factors such as job-related skills, relevant experience, and education/training. This range reflects the annual base salary only and does not encompass the comprehensive total rewards package that we proudly offer.

Why DMI is the Place for You

• Generous paid time off — including a minimum of 3 weeks’ vacation and 26 long weekends each year through our much-loved Happy Friday program.
• Flexible work options with remote schedules, extended health and dental benefits, RRSP matching, and wellness support — including comprehensive mental health resources.
• Clear career paths, personalized learning opportunities, and leadership committed to investing in your growth.

Belonging Starts Here

Diversity, inclusion, and belonging aren’t just programs at DMI — they’re our foundation. We foster a safe, respectful, and inclusive workplace where everyone belongs and can thrive.

If you need accommodation during any stage of the hiring process, please let us know — we’re here to help.

If you’re ready to do meaningful work and grow your career with DMI, we’d love to hear from you. Click Apply to submit your application.