Senior Specialist, Product Management

MasterCard; Vancouver; On-site; CAD 89,000 - 142,000; Full time

Job summary

MasterCard is seeking a Senior Specialist in Product Management Services to enhance the digital payments experience and manage fraud and risk. This role involves defining product vision, collaborating with stakeholders, and ensuring data governance. Ideal candidates will have a strong background in product management, data analysis, and the payment industry.

Qualifications

• Experience in product discovery and commercialization with data-driven products.
• Strong analytical skills to analyze complex data and identify patterns.
• Excellent communication skills to articulate product decisions.

Responsibilities

• Define product vision, goals, and roadmap for data-driven products.
• Collaborate with stakeholders to understand data needs and drive projects.
• Ensure data products adhere to governance standards.

Skills

SQL

Python

Business Intelligence tools

Analytical skills

Education

Bachelor's or Master's Degree in Product Management, Statistics, Data Science

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Senior Specialist, Product Management Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

The Identity Solutions team leads the development and delivery of innovative products that help partners identify their customers and enable simple and secure digital experiences for consumers in payments and beyond.

A critical area within Identity Solutions is the Payment Verification team, which develops global e-commerce identity risk insights and data sharing services to verify consumer identities, reduce payment fraud, and increase conversion rates across the payments ecosystem, all leading to better customer experiences. The team is seeking a Senior Specialist, Product Management for the Data and Insights team, which will be responsible for:

Role

1. Define the product vision, goals, and roadmap for data-driven products.
2. Collaborate closely with business stakeholders to understand data needs, pain points, and goals.
3. Drive projects by collaborating with customers and internal stakeholders to prioritize goals and timelines.
4. Gather requirements, translating business needs into data product specifications.
5. Execute product roadmap, collaborating within Agile principles, managing the backlog and planning iterations.
6. Extract, organize, and analyze data to identify areas of improvement and build a narrative.
7. Partner with customer-facing teams and confidently use the data to tell the story.
8. Ensure that data products adhere to data governance standards, including data rights, data quality, security, and privacy.
9. Develop training materials, documentation, and user guides to drive product adoption.
10. Communicate effectively, understanding and explaining complex concepts to both technical and non-technical audiences, and influencing decisions.
11. Be comfortable with data extraction, transformation, and loading to support business intelligence and analytics. Maintain and manage data dashboards.

About You

• Demonstrable experience in product discovery, execution, and commercialization, preferably with data-driven products.
• Experience and/or knowledge of SQL, Python, and/or Business Intelligence tools (Tableau, Domo, Power BI, etc.).
• Robust understanding of the payment industry, digital payments, and fraud in e-commerce is highly preferred.
• Enthusiasm for problem-solving internally and externally, with a proactive approach, supported by data evidence.
• Strong analytical skills and intuition to analyze complex data and identify patterns.
• Excellent written and verbal communication skills to articulate product decisions to diverse stakeholders.
• Comfort and adaptability in a rapidly changing environment.
• Openness to learn and apply new technologies, staying current with industry trends.
• Educational background: Bachelor's or Master's Degree in Product Management, Statistics, Data Science, or equivalent work experience.

Mastercard is an inclusive, merit-based employer that considers applicants regardless of gender, gender identity, sexual orientation, race, ethnicity, disability, veteran status, or other protected characteristics. For accommodations in the US or Canada, contact [e-mail].

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks carry inherent risks. Every employee must:

• Abide by security policies and practices.
• Ensure confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.

Pay Ranges

Vancouver, Canada: $89,000 - $142,000 CAD